NTT DATA, Inc. is seeking a Service Centre Support Lead to manage the day-to-day operations of the Service Centre across Birmingham and London. You will oversee remote and onsite Workplace Support, ensure queue health and SLA adherence, and deploy resources to balance demand and coverage.
The role requires strong analytical and communication skills, a solid knowledge of ITSM and experience with ServiceNow. You will lead improvements, guide knowledge management and collaborate with
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Service Centre Lead – Multi-Channel Support in Birmingham employer: NTT DATA, Inc.
NTT DATA is an exceptional employer that values innovation and collaboration, offering a dynamic work culture where employees can thrive. With a strong focus on professional development, you will have access to numerous growth opportunities while working remotely in the UK/Europe, allowing for a healthy work-life balance. Join us to be part of a supportive team that prioritises your success and well-being.
