At a Glance
- Tasks: Design and optimise AI-powered solutions on the Salesforce platform.
- Company: Join NTT DATA, a leader in innovative tech solutions.
- Benefits: Competitive salary, flexible work options, and growth opportunities.
- Other info: Work in a dynamic Agile team with excellent career progression.
- Why this job: Make an impact with cutting-edge AI technology in a collaborative environment.
- Qualifications: 3-5 years Salesforce experience and strong problem-solving skills.
The predicted salary is between 60000 - 80000 £ per year.
NTT DATA is seeking a skilled Agentforce Technical Consultant to design, build, and optimise AI‑powered agent solutions on the Salesforce platform. The role involves implementing scalable, secure, and high‑performing Salesforce solutions while deepening expertise in AI, automation frameworks, and emerging Salesforce innovations.
Responsibilities
- Design and configure Agentforce agents aligned to business use cases
- Build AI‑driven workflows using Flow, Apex, and orchestration tools
- Implement conversational and automation capabilities across Sales and Service use cases
- Configure prompts, grounding strategies, guardrails, and agent behaviours
- Support testing, optimisation, and monitoring of AI agent performance
- Develop custom solutions using Apex, Lightning Web Components (LWC), and declarative tools
- Build integrations using REST/SOAP APIs and event‑driven patterns
- Ensure scalability, performance, and adherence to platform limits
- Support CI/CD pipelines and version control best practices
- Collaborate with Solution Architects and Technical Leads on solution design
- Participate in technical design sessions and backlog refinement
- Contribute to effort estimation and sprint planning
- Support documentation and knowledge sharing
- Ensure compliance with security, data privacy, and AI governance standards
- Apply Salesforce and AI best practices to reduce technical debt
- Contribute to reusable frameworks and accelerators within the practice
Qualifications & Experience
- 3–5+ years Salesforce platform development experience
- Experience with Apex, LWC, and Salesforce automation tools
- Exposure to Agentforce, Einstein, AI automation, or conversational solutions
- Strong understanding of data modelling and integration patterns
- Experience working in Agile delivery environments
- Strong problem‑solving and analytical mindset
- Salesforce Platform Developer I (required)
- Platform Developer II (desirable)
- Salesforce AI / Agentforce certifications (where applicable)
- Additional cloud certifications (Sales, Service, Experience) beneficial
- Independently delivers well‑scoped development tasks
- Demonstrates growing expertise in AI‑driven Salesforce capabilities
- Balances declarative and programmatic approaches effectively
- Contributes ideas and innovation within the team
- Shows ambition to grow toward Technical Lead or SME capability
- Integration Experience is beneficial (MuleSoft / APIGEE / Connected Apps)
- Experience of JavaScript/Lightning components
- Basic understanding of Apex sharing and security model
- Experienced with Lightning Web Components
- Skills in analysing and problem‑solving issues
- Experience of prioritising tasks and working to deadlines
- Strong communication, time‑management and multi‑tasking skills
- Automated testing experience (e.g. Provar, Selenium) – desirable
- Able to understand large / complex systems and review and pick‑up existing implementations for in‑life enhancement
- Able to work as part of a small Agile team, collaborating and supporting others – flexing roles and responsibilities as needed
Security Clearance
Full UK Security Clearance (SC) is required, or the ability to obtain it.
Equal Opportunity Employer
NTT DATA is a proud Equal Opportunity Employer. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.
Salesforce Agentforce Technical Consultant in Birmingham employer: NTT DATA, Inc.
NTT DATA is an exceptional employer that fosters a collaborative and innovative work culture, particularly for the role of Agentforce Technical Consultant. With a strong emphasis on employee growth, NTT DATA offers extensive training opportunities in cutting-edge technologies like AI and Salesforce, ensuring that team members can advance their careers while contributing to impactful projects. Located in a dynamic environment, employees benefit from a supportive atmosphere that values diversity and encourages creativity, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Salesforce Agentforce Technical Consultant in Birmingham
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those interviews by practising common questions and showcasing your Salesforce skills. We recommend doing mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 3
Show off your projects! If you've built any cool Salesforce solutions or AI-driven workflows, make sure to have them ready to discuss. We love seeing real examples of your work during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for talented individuals like you to join our team!
We think you need these skills to ace Salesforce Agentforce Technical Consultant in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Agentforce Technical Consultant role. Highlight your experience with Salesforce, AI, and automation tools. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. We love seeing enthusiasm and a bit of personality!
Showcase Relevant Projects:If you've worked on any projects that involved Salesforce, AI, or automation, make sure to mention them. We want to know about your hands-on experience and how you've tackled challenges in the past.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at NTT DATA, Inc.
✨Know Your Salesforce Stuff
Make sure you brush up on your Salesforce platform knowledge, especially around Apex, LWC, and automation tools. Be ready to discuss how you've used these in past projects, as well as any experience with AI-driven solutions like Agentforce or Einstein.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled complex issues in previous roles. Highlight your analytical mindset and how you've contributed to optimising workflows or enhancing system performance, especially in Agile environments.
✨Understand the Role's Requirements
Familiarise yourself with the job description and be ready to discuss how your skills align with the responsibilities listed. Think about how you can contribute to areas like CI/CD pipelines, version control, and compliance with security standards.
✨Be Ready for Technical Discussions
Expect technical design sessions during the interview. Brush up on integration patterns, data modelling, and be prepared to discuss your experience with REST/SOAP APIs. This is your chance to demonstrate your expertise and innovative ideas!
