At a Glance
- Tasks: Lead and shape Application Management Services for UK public sector clients.
- Company: Join NTT DATA UK&I, a leader in tech solutions.
- Benefits: Flexible work options, tailored benefits, and continuous growth opportunities.
- Other info: Diverse and inclusive workplace committed to equity and accessibility.
- Why this job: Make a real impact in the public sector while developing your career.
- Qualifications: Experience in AMS roles and understanding of public sector procurement.
The predicted salary is between 60000 - 75000 £ per year.
We are seeking an experienced Application Management Services (AMS) Lead to join NTT DATA UK&I, with a primary focus on UK public sector clients. This is a senior, client-facing role that sits at the intersection of pre‑sales, solution design, transition and delivery governance. This role reports into the Head of the AMS for UK and will be part of the Global Apps & BPS practice. You will play a key role in shaping, winning and assuring the delivery of AMS engagements across the public sector. Due to the nature of public sector work, the successful candidate must either hold or be eligible for UK Security Clearance (SC).
What you'll be doing:
- Pre‑Sales & Business Development
- Act as the AMS subject matter expert for public sector opportunities
- Support qualification of AMS opportunities in collaboration with sales and account teams
- Lead responses to RFIs, RFPs and ITTs, including written responses and bid reviews
- Service scope and support models (L2/L3)
- Tooling, automation and service management
- Security, compliance and public sector standards
- Develop cost models, estimates and pricing aligned to commercial and margin targets
- Present solutions to clients, lead solution walkthroughs and support commercial negotiations
- Transition & Operating Model Setup
- Work closely with delivery teams to mobilise and transition new AMS engagements
- Define service governance, SLAs, KPIs and reporting
- Establish service management processes (ITIL‑aligned)
- Ensure operating models meet public sector requirements, including data protection, security and compliance
- Delivery Assurance & Governance
- Chair or support service governance forums with clients
- Act as an escalation point for service, commercial or delivery risks
- Ensure contractual commitments, SLAs and outcomes are consistently met
- Resource & Capability Management
- Support resource planning and mobilisation for AMS engagements
- Work with delivery leadership to identify skills gaps and capability needs
- Contribute to the development of reusable AMS assets, accelerators and best practices
What experience you'll bring:
- Significant experience in Application Management Services / Managed Services roles
- Extensive experience working with UK public sector clients (central government, local government, health or arms‑length bodies)
- Holding or Eligible for UK Security Clearance (SC)
- Strong understanding of public sector procurement processes (RFI, RFP, ITT frameworks)
- AMS solutioning and estimation
- Pre‑sales support and bid leadership
- Service transition and mobilisation
- Delivery governance and assurance
- Demonstrated ability to operate comfortably at multiple levels, from CxO stakeholders to L2/L3 engineers
- Ability to adapt communication style to suit technical, operational and executive audiences
- Solid knowledge of ITIL‑based service management principles
- Excellent written and verbal communication skills, including senior client presentations
- Strong commercial awareness and negotiation skills
- Experience operating within UK public sector frameworks (e.g. G‑Cloud, DOS, Technology Services frameworks)
- Familiarity with application landscapes including: ERP (e.g. SAP, Oracle), Bespoke and COTS applications (e.g. Salesforce, MS Dynamics), Integration and middleware platforms
- Experience with service management tools (e.g. ServiceNow)
- Experience working in a matrixed or global delivery model
What we’ll offer you:
We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options. We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long‑term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.
Application Management Services Lead employer: NTT DATA Europe & Latam
NTT DATA UK&I is an exceptional employer, particularly for those in the Application Management Services field, offering a dynamic work environment focused on the UK public sector. With a strong commitment to employee growth through tailored benefits and continuous learning opportunities, we foster a culture of inclusivity and diversity, ensuring that all voices are heard and valued. Our flexible work options and dedication to supporting employees' wellbeing make us a standout choice for professionals seeking meaningful and rewarding careers.
Contact Details:
NTT DATA Europe & Latam Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Application Management Services Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the public sector and let them know you're on the lookout for opportunities. A friendly chat can lead to valuable insights or even referrals that could land you an interview.
✨Tip Number 2
Showcase your expertise! Prepare a portfolio or case studies that highlight your experience with AMS and public sector clients. When you get the chance to meet potential employers, having tangible examples of your work can really set you apart.
✨Tip Number 3
Practice your pitch! Whether it's a casual coffee chat or a formal interview, being able to clearly articulate your value and how you can contribute to their AMS needs is crucial. Keep it concise but impactful!
✨Tip Number 4
Apply through our website! We make it easy for you to find roles that match your skills. Plus, applying directly shows your enthusiasm and commitment to joining our team at NTT DATA UK&I.
We think you need these skills to ace Application Management Services Lead
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in Application Management Services, especially within the public sector. We want to see how your skills align with the specific requirements mentioned in the job description.
Showcase Your Expertise:When responding to RFIs or RFPs, be clear about your subject matter expertise. We love seeing candidates who can articulate their knowledge of AMS and public sector procurement processes, so don’t hold back!
Be Clear and Concise:In your written responses, clarity is key. Use straightforward language and structure your answers logically. We appreciate well-organised applications that make it easy for us to see your qualifications at a glance.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at NTT DATA Europe & Latam
✨Know Your AMS Inside Out
Make sure you brush up on your Application Management Services knowledge, especially in relation to the public sector. Be prepared to discuss specific examples of how you've successfully led AMS engagements and how you can apply that experience to the role.
✨Master the Art of Communication
Since this role involves interacting with various stakeholders, practice adapting your communication style. Prepare to explain complex technical concepts in a way that’s easy for non-technical audiences to understand, as well as being ready for in-depth discussions with technical teams.
✨Get Familiar with Public Sector Frameworks
Understand the procurement processes and frameworks like G-Cloud and DOS. Being able to speak confidently about these will show that you’re not just familiar with the industry but also ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems or scenarios related to service governance and delivery assurance. Think through past experiences where you’ve had to manage risks or lead a team through a transition, and be ready to share those stories.
