At a Glance
- Tasks: Design and develop innovative ServiceNow solutions for enterprise clients.
- Company: Join a top global IT services provider with a collaborative culture.
- Benefits: Competitive salary, health benefits, remote work options, and career development opportunities.
- Other info: Opportunity to mentor junior consultants and grow your skills in a supportive team.
- Why this job: Make a real impact by solving complex technical challenges in a dynamic environment.
- Qualifications: Experience in ServiceNow CMDB, Discovery, Service Mapping, and Event Management.
The predicted salary is between 51750 - 63250 £ per year.
About NTT DATA Business Solutions NTT DATA Business Solutions Group is part of the NTT DATA Corporate Group, a top 10 global IT services provider headquartered in Tokyo, operating in more than 50 countries.
We combine global reach with local intimacy to provide premier professional Service Now and SAP services, from deep industry expertise consulting to applied innovations in digital, cloud, automation, and system development through to business IT outsourcing.
As a Global Elite Partner for Service Now, we bring an added dimension of expertise and excellence to our suite of services, delivering innovative digital transformation solutions to enterprise clients worldwide.
Our award-winning Service Now practice works with organisations across multiple industries, helping them modernise operations, improve service delivery and maximise the value of the Service Now platform.
Job Summary We are looking for an experienced Service Now Technical Consultant with strong expertise in CMDB, Discovery, Service Mapping and Event Management to join our growing Service Now practice.
You will play a key role in designing, developing and implementing scalable Service Now solutions that provide accurate service visibility, operational insight and automation for enterprise customers.
Working alongside Solution Architects, Business Analysts and Project Managers, you will translate business requirements into high-quality technical solutions whilst following Service Now best practices.
The ideal candidate will have a passion for solving complex technical challenges, enjoy working directly with customers and be comfortable delivering across the full project lifecycle.
Key Responsibilities Work closely with Business Analysts and Solution Architects to understand business requirements and translate user stories into scalable technical solutions.
Design, configure and develop Service Now solutions across CMDB, Discovery, Service Mapping and Event Management.
Build and maintain robust Discovery schedules, MID Server configurations and Discovery patterns.
Configure and maintain an accurate and healthy CMDB, ensuring data quality, governance and compliance with CSDM principles.
Design and implement Service Mapping to provide end-to-end visibility of critical business services and application dependencies.
Configure Event Management, including event rules, alert correlation, connector integrations and operational dashboards.
Develop custom Service Now applications, workflows, UI Policies, Business Rules, Script Includes and integrations where required.
Integrate Service Now with third-party monitoring, cloud and infrastructure platforms using REST, SOAP and Integration Hub.
Support Service Now platform upgrades, releases and enhancements in line with platform best practices.
Perform technical testing, troubleshooting and root cause analysis to ensure high-quality solution delivery.
Produce clear technical documentation, solution designs and knowledge articles.
Collaborate with developers, consultants, architects and customer stakeholders throughout project delivery.
Participate in Agile ceremonies including sprint planning, backlog refinement, retrospectives and daily stand-ups.
Identify opportunities to automate manual processes and improve operational efficiency through the Service Now platform.
Mentor junior consultants and share technical knowledge across the wider practice where appropriate.
Stay up to date with Service Now releases, certifications and emerging technologies.
Required Skills
ServiceNow Developer (CMDB, Discovery, Service Mapping & Event Management) employer: NTT DATA Business Solutions
At NTT DATA Business Solutions, we pride ourselves on being an excellent employer that fosters a culture of innovation and collaboration. As a Senior SAP SuccessFactors Employee Central Payroll Solution Lead, you will benefit from a flexible home-based working environment, generous holiday allowance, and numerous wellness initiatives, all while having the opportunity to grow your skills in a dynamic and supportive setting.
Contact Details:
NTT DATA Business Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Developer (CMDB, Discovery, Service Mapping & Event Management)
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at NTT DATA Business Solutions or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to NTT DATA Business Solutions.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like NTT DATA Business Solutions.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like NTT DATA Business Solutions that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace ServiceNow Developer (CMDB, Discovery, Service Mapping & Event Management)
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at NTT DATA Business Solutions.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at NTT DATA Business Solutions and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at NTT DATA Business Solutions
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If NTT DATA Business Solutions uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
