ServiceNow - Account Executive - Mid Market

About NTT DATA Business Solutions: NTT DATA Business Solutions Group is part of the NTT DATA Corporate Group, a top 10 global IT services provider, headquartered in Tokyo, operating in more than 50 countries. We combine a global reach with local intimacy to provide premier professional SAP services from deep industry expertise consulting to applied innovations in digital, cloud, automation, and system development to business IT outsourcing.

As a ServiceNow Sales Consultant at NTT DATA Business Solutions, you will be responsible for driving the growth of our ServiceNow practice across the UK market. This is a highly commercial, business development-focused role centred on winning new business within Mid-Market and Commercial organisations, whilst also leveraging NTT DATA Business Solutions’ established install base to identify and develop new ServiceNow opportunities.

Duties/Responsibilities:

• Develop and execute a targeted sales strategy focused on acquiring new ServiceNow customers across Mid-Market and Commercial organisations throughout the UK.
• Build and maintain a strong pipeline of qualified opportunities through proactive business development activities, including cold outreach, networking, referrals, partner engagement, social selling, and industry events.
• Identify, engage, and influence key stakeholders and decision-makers across prospective customers, including CIOs, IT Directors, Heads of Service Management, Operations Leaders, and business executives.
• Generate net-new business opportunities while also identifying cross-sell and expansion opportunities within NTT DATA Business Solutions’ existing install base.
• Lead the full sales lifecycle from prospecting and discovery through to proposal, negotiation, contract execution, and handover to delivery teams.
• Position and sell ServiceNow software licensing alongside implementation, advisory, managed services, and digital transformation offerings.
• Develop a strong understanding of customer business challenges and align ServiceNow solutions to deliver measurable operational and commercial outcomes.
• Build and maintain strong relationships within the ServiceNow ecosystem, including Partner Managers, Alliance teams, Account Executives, Solution Consultants, and other key stakeholders to maximise collaboration and co-sell opportunities.
• Work closely with internal consulting, delivery, marketing, and leadership teams to develop customer-focused propositions and go-to-market initiatives.
• Prepare and deliver high-quality customer presentations, proposals, business cases, and commercial responses.
• Accurately manage sales activity, pipeline progression, forecasting, and opportunity tracking through CRM systems.
• Represent NTT DATA Business Solutions at ServiceNow events, industry conferences, customer meetings, and networking opportunities.
• Consistently achieve and exceed quarterly and annual sales targets while contributing to the ongoing growth and success of the ServiceNow practice.

Required Skills/Abilities:

• Proven experience selling ServiceNow solutions within a partner, reseller, consultancy, or professional services environment.
• Demonstrable success generating net-new business and building sales pipelines through proactive prospecting, networking, and business development activities.
• Experience selling both software licensing and professional services engagements.
• Strong understanding of the Mid-Market and Commercial customer landscape.
• Existing relationships and network within the ServiceNow ecosystem would be highly advantageous.
• Proven ability to develop opportunities through both direct prospecting and partner-led sales motions.
• Experience managing complex solution sales involving multiple stakeholders and decision-makers.
• A true hunter mentality with a passion for identifying, developing, and winning new business opportunities.
• Comfortable opening new doors, creating opportunities from scratch, and building long-term customer relationships.
• Commercially astute with the ability to identify, qualify, progress, and close revenue-generating opportunities.
• Excellent communication, presentation, negotiation, and relationship-building skills.
• Self-motivated, resilient, and comfortable operating within a highly target-driven sales environment.
• Strong organisational, forecasting, and pipeline management skills, with experience using CRM platforms to manage sales activity.
• Ambitious, entrepreneurial, and excited by the opportunity to help grow and shape a successful ServiceNow practice.
• Willingness to travel across the UK to support customer, partner, and business engagements.

Benefits:

• Home-Based Contract: Enjoy the flexibility of a working from home contract subject to operational and project requirements.
• Generous Holiday Allowance: Benefit from 28 days of paid holiday annually (pro-rated for part-time employees).
• "Free Fridays" Initiative: Experience the unique perk of "Free Fridays," granting you an additional 12 days off each year.
• Financial Security: Rest assured with our Group Life Assurance offering, providing coverage of 4 times your base salary.
• Pension Scheme: Secure your future with our employer pension contribution at a competitive rate of 5%.
• Income Protection: Gain peace of mind with our Group Income Protection plan.
• Health and Well-being: Prioritise your health with our comprehensive Private Medical Insurance plan.
• Technology and Tools: Receive essential tools for success, including a laptop and mobile phone for both business and personal use.
• Wellness Initiatives: Take advantage of our cycle to work scheme.
• Environmental Responsibility: Embrace sustainability with the option to join our Electric Car Leasing scheme.