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- Tasks: Lead a dynamic team in developing innovative ServiceNow solutions and drive continuous improvement.
- Company: Join NTT DATA Business Solutions Group, an award-winning tech company with a thriving culture.
- Benefits: Enjoy flexible home-based work, generous holiday allowance, and unique 'Free Fridays' initiative.
- Why this job: Make a real impact while growing your career alongside industry experts on cutting-edge projects.
- Qualifications: 5+ years of ServiceNow experience and proven leadership skills in a delivery environment.
- Other info: Be part of a culture that champions continuous improvement and sustainability.
The predicted salary is between 48000 - 72000 £ per year.
We are seeking an experienced ServiceNow Team Manager to lead the development, delivery, and continuous improvement of ServiceNow solutions across the organisation. This role combines strong hands-on ServiceNow development expertise with people management, technical leadership, and delivery accountability.
The ServiceNow Team Manager will work closely with business analysts, stakeholders, and delivery leadership to translate business requirements into scalable, high-quality ServiceNow solutions. You will manage and mentor a growing team of developers and consultants (up to 8 direct reports over time), setting technical direction, ensuring best practices, and driving consistent, high-quality delivery.
Key Duties & Responsibilities:- Technical Delivery & Oversight: Act as the technical authority for ServiceNow development, providing architectural direction and ensuring alignment with platform best practices and organisational standards. Collaborate with stakeholders and business analysts to shape requirements and design effective ServiceNow solutions. Remain hands-on where required, designing, developing, and implementing ServiceNow applications, modules, integrations, and customisations. Lead and review complex customisation efforts, including workflows, forms, UI pages, scripts, and integrations using JavaScript, HTML, CSS, and Jelly. Oversee the configuration, governance, and integrity of the ServiceNow CMDB, including discovery and third-party data integrations. Define and oversee standards for ServiceNow reporting, dashboards, and performance analytics. Lead platform upgrades, patches, and enhancements, ensuring safe, controlled delivery and minimal disruption. Establish and enforce testing, peer review, and release management standards to maintain platform stability and reliability. Act as the senior escalation point for complex technical issues and provide expert-level troubleshooting support when required. Ensure high-quality technical documentation and promote knowledge sharing across the team. Stay current with ServiceNow roadmap developments, new features, and industry trends, proactively identifying opportunities for optimisation and automation. Participate in Agile/Scrum ceremonies, providing technical and delivery leadership throughout the lifecycle.
- People Management & Leadership Responsibilities: Provide line management and leadership to a team of ServiceNow developers and consultants (initially 5–7, scaling up to 8). Set clear expectations around delivery quality, technical standards, and ways of working. Coach, mentor, and develop team members through structured Personal Training Plans, supporting both technical growth and career progression. Identify technical and non-technical capability gaps and enable appropriate training and upskilling initiatives. Manage team utilisation and contribute to consulting revenue targets through effective planning and delivery oversight. Set performance objectives, conduct regular reviews, and manage performance in a fair, transparent, and constructive manner. Ensure the right people are deployed to the right work and support workforce and headcount planning. Champion best practices, reusable solutions, and a culture of continuous improvement within the ServiceNow practice. Deliver administrative line management responsibilities, including holiday approvals, sickness management, and WFA applications, in line with company policies.
- Minimum of five years’ ServiceNow development experience, with demonstrable hands-on capability.
- Proven experience managing or leading ServiceNow developers/consultants in a delivery environment.
- Strong expertise in JavaScript, HTML, CSS, and Jelly, with experience reviewing and assuring others’ code.
- Proven delivery across multiple ServiceNow products and modules.
- Experience with one or more of the following modules: Discovery, Service Mapping, Event Management, Cloud Management, ITSM, Notify, Performance Analytics.
- Strong problem-solving and decision-making skills, with the ability to manage complex technical challenges.
- Excellent communication and stakeholder management skills.
- Experience working within Agile/Scrum frameworks.
Join our award-winning team at NTT DATA Business Solutions Group and be part of a thriving, innovative culture. We offer a range of benefits designed to support your well-being, career growth, and work-life balance:
- Home-Based Contract: Enjoy the flexibility of a working from home contract subject to operational and project requirements.
- Generous Holiday Allowance: Benefit from 28 days of paid holiday annually (pro-rated for part-time employees).
- Free Fridays Initiative: Experience the unique perk of
ServiceNow Team Manager in London employer: NTT DATA Business Solutions
Contact Detail:
NTT DATA Business Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Team Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the ServiceNow community or related fields. Attend meetups, webinars, or online forums to get your name out there and learn about potential job openings.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your ServiceNow projects, customisations, and any cool solutions you've developed. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common ServiceNow scenarios and challenges. Be ready to discuss how you've tackled complex issues in the past and how you can lead a team effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace ServiceNow Team Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ServiceNow Team Manager role. Highlight your hands-on experience with ServiceNow, JavaScript, and team management. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of your past achievements in ServiceNow development and people management that demonstrate your capabilities.
Showcase Your Leadership Skills: As a ServiceNow Team Manager, leadership is key. In your application, emphasise your experience in mentoring and managing teams. We love to see how you've helped others grow and how you set clear expectations for delivery quality.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our innovative culture!
How to prepare for a job interview at NTT DATA Business Solutions
✨Know Your ServiceNow Stuff
Make sure you brush up on your ServiceNow knowledge before the interview. Be ready to discuss your hands-on experience with various modules like ITSM, Discovery, and Performance Analytics. They’ll want to see that you can not only talk the talk but also walk the walk when it comes to technical delivery.
✨Showcase Your Leadership Skills
As a ServiceNow Team Manager, you'll need to demonstrate your people management abilities. Prepare examples of how you've coached and mentored team members in the past. Highlight any structured training plans you've implemented and how you've helped your team grow both technically and in their careers.
✨Prepare for Technical Challenges
Expect to face some complex technical questions during the interview. Brush up on your problem-solving skills and be ready to discuss how you've tackled challenging issues in previous roles. They might even ask you to review some code or design a solution on the spot, so stay sharp!
✨Understand the Company Culture
Familiarise yourself with the company’s values and culture. They’re looking for someone who fits in well with their innovative and collaborative environment. Be prepared to discuss how you can contribute to their culture of continuous improvement and best practices within the ServiceNow practice.
