At a Glance
- Tasks: Lead and deliver exciting ServiceNow projects while managing stakeholder relationships.
- Company: Join a top global IT services provider with a collaborative culture.
- Benefits: Enjoy flexible home-based work, generous holidays, and unique 'Free Fridays' initiative.
- Other info: Be part of a company committed to sustainability and employee well-being.
- Why this job: Make an impact in a dynamic environment with opportunities for growth and innovation.
- Qualifications: Experience in managing ServiceNow projects and strong leadership skills required.
The predicted salary is between 36000 - 60000 £ per year.
NTT DATA Business Solutions Group is part of the NTT DATA Corporate Group, a top 10 global IT services provider headquartered in Tokyo, operating in more than 50 countries. We combine global reach with local intimacy to provide premier professional ServiceNow and SAP services, from deep industry expertise consulting to applied innovations in digital, cloud, automation, and system development to business IT outsourcing. As Global Elite Partner for ServiceNow, we bring an added dimension of expertise and excellence to our suite of services, ensuring comprehensive solutions for our clients' diverse needs.
Job Summary
The ServiceNow Project Manager is responsible for the end-to-end delivery of ServiceNow projects, ensuring they are completed on time, within scope, and budget. This role requires strong project management skills, hands-on delivery experience, and the ability to manage relationships with stakeholders at multiple levels. The Project Manager will work closely with the Delivery Director and ServiceNow Consulting to execute the delivery strategy.
Duties/Responsibilities
- Customer Relationship Management: Build and maintain strong relationships with project-level stakeholders, ensuring clear communication, expectations, and satisfaction. Act as the primary point of contact for project delivery, addressing day-to-day concerns and issues.
- Project Planning and Delivery: Develop detailed project plans, schedules, and budgets, aligned with programme objectives and constraints. Monitor progress, identify risks, and implement mitigation plans to ensure successful project delivery. Coordinate resources, both internal and external, to meet project goals.
- Team Leadership and Coordination: Lead project teams, providing direction, guidance, and support to ensure tasks are executed effectively. Facilitate collaboration between technical teams, business stakeholders, and third-party suppliers. Support team development through mentoring and coaching, fostering high performance and engagement.
- Governance and Reporting: Provide regular project updates to the Programme Director, Steering Committees, and other stakeholders. Ensure adherence to quality standards, risk management practices, and organisational delivery processes. Maintain accurate project documentation, including plans, status reports, issue logs, and lessons learned.
- Change and Issue Management: Manage project-level change requests, assessing impact on schedule, budget, and resources. Act as the first line of escalation for delivery issues, escalating to the Programme Director when necessary.
- Supplier and Vendor Coordination: Coordinate with third-party suppliers to ensure timely delivery of contracted work. Track supplier performance against agreed deliverables and escalate issues when required.
Required Skills/Abilities
- Bachelor’s degree in Business, Information Technology, or a related field.
- Proven experience managing ServiceNow projects, including planning, execution, and delivery.
- Strong stakeholder management skills, with the ability to communicate effectively at multiple levels.
- Excellent project management skills, including scheduling, budgeting, and risk management.
- Strong leadership abilities, capable of managing small to medium-sized teams.
- Deep understanding of project governance, quality assurance, and industry-standard practices.
- Problem-solving and decision-making skills to address complex project issues.
Skills
- Excellent communication and interpersonal skills.
- Strong organizational and time-management skills.
- Proficiency in project management tools and methodologies.
- In-depth knowledge of the ServiceNow platform and its capabilities.
- Ability to work under pressure and manage multiple priorities.
Benefits
- Home-Based Contract: Enjoy the flexibility of a working from home contract subject to operational and project requirements, allowing you to manage your work environment effectively.
- Generous Holiday Allowance: Benefit from 28 days of paid holiday annually (pro-rated for part-time employees), providing ample time for relaxation and rejuvenation.
- "Free Fridays" Initiative: Experience the unique perk of "Free Fridays," granting you an additional 12 days off each year. With one Free Friday granted per month, you’ll have more time to pursue personal interests, spend quality time with loved ones, or simply recharge. (pro-rated for part-time employees)
- Financial Security: Rest assured with our Group Life Assurance offering, providing coverage of 4 times your base salary, ensuring financial protection for you and your loved ones.
- Pension Scheme: Secure your future with our employer pension contribution at a competitive rate of 5%. You have the flexibility to contribute a minimum of 4%, with the option to increase your contribution for added retirement benefits.
- Income Protection: Gain peace of mind with our Group Income Protection plan, safeguarding your income in the event of unexpected circumstances.
- Health and Well-being: Prioritise your health with our comprehensive Private group fund provided by WPA. Additional benefits provided include: 24/7 helpline, 1-2-1 Lifestyle coaching, financial and legal support etc.
- Technology and Tools: Receive essential tools for success, including a laptop and mobile phone for both business and personal use, ensuring seamless connectivity and productivity.
- Wellness Initiatives: Take advantage of our cycle to work scheme, promoting active commuting and supporting your well-being with sustainable transportation options.
- Environmental Responsibility: Embrace sustainability with the option to join our Electric Car Leasing scheme, contributing to a greener future while enjoying the benefits of eco-friendly transportation.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Product Management and Consulting
Industries: IT Services and IT Consulting, Information Services, and Business Consulting and Services
ServiceNow Project Manager in England employer: NTT DATA Business Solutions
NTT DATA Business Solutions Group is an exceptional employer, offering a dynamic work culture that prioritises flexibility and employee well-being. With generous benefits such as a home-based contract, 28 days of paid holiday, and the unique 'Free Fridays' initiative, employees are empowered to achieve a healthy work-life balance while pursuing professional growth through mentorship and collaboration. Located within a global network, this role provides the opportunity to work with cutting-edge technology in a supportive environment that values innovation and sustainability.
Contact Details:
NTT DATA Business Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Project Manager in England
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that ServiceNow Project Manager role.
✨Tip Number 2
Prepare for those interviews by practising common project management scenarios. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers. This will show off your experience and problem-solving skills in a way that resonates with interviewers.
✨Tip Number 3
Don’t forget to research NTT DATA Business Solutions Group! Knowing their values, recent projects, and how they operate will give you an edge. We want to see that you’re genuinely interested in being part of our team.
✨Tip Number 4
Apply through our website for the best chance! It’s the most direct route to getting noticed by our hiring team. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace ServiceNow Project Manager in England
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the ServiceNow Project Manager role. Highlight your project management experience, especially with ServiceNow, and showcase any relevant skills that match the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific projects you've managed and how they relate to the responsibilities outlined in the job description.
Showcase Your Communication Skills:Since strong communication is key for this role, make sure your application reflects your ability to communicate effectively. Use clear language and structure your documents well to demonstrate your organisational skills.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at NTT DATA Business Solutions
✨Know Your ServiceNow Inside Out
Make sure you have a solid understanding of the ServiceNow platform and its capabilities. Brush up on key features, recent updates, and how they can benefit project delivery. This will show your potential employer that you're not just familiar with the tool, but that you can leverage it effectively in your role.
✨Master Stakeholder Management
Prepare to discuss your experience in managing relationships with stakeholders at various levels. Think of specific examples where you've successfully communicated expectations and resolved issues. This will demonstrate your ability to be the primary point of contact for project delivery.
✨Showcase Your Project Management Skills
Be ready to talk about your project planning and delivery experience. Highlight your skills in developing detailed project plans, schedules, and budgets. Use real-life examples to illustrate how you've monitored progress and mitigated risks in past projects.
✨Demonstrate Leadership and Team Coordination
Think about times when you've led project teams and facilitated collaboration between different groups. Be prepared to share how you've supported team development through mentoring and coaching, as this is crucial for fostering high performance and engagement.
