At a Glance
- Tasks: Design and implement innovative ServiceNow Asset Management solutions for clients.
- Company: Join NTT DATA, a top global IT services provider with a collaborative culture.
- Benefits: Enjoy flexible home-based work, generous holiday allowance, and wellness initiatives.
- Other info: Be part of an award-winning team with excellent career growth opportunities.
- Why this job: Make a real impact on digital transformation projects while growing your career.
- Qualifications: 3+ years of ServiceNow development experience, especially in Asset Management.
The predicted salary is between 51750 - 63250 £ per year.
About NTT DATA Business Solutions
NTT DATA Business Solutions Group is part of the NTT DATA Corporate Group, a top 10 global IT services provider headquartered in Tokyo, operating in more than 50 countries. We combine global reach with local intimacy to provide premier professional ServiceNow and SAP services, from deep industry expertise consulting to applied innovations in digital, cloud, automation, and system development through to business IT outsourcing. As a Global Elite Partner for ServiceNow, we bring an added dimension of expertise and excellence to our suite of services, delivering innovative digital transformation solutions to enterprise clients worldwide. Our award-winning ServiceNow practice works with organisations across multiple industries, helping them modernise operations, improve service delivery and maximise the value of the ServiceNow platform.
Job Summary
We are looking for an experienced ServiceNow Technical Consultant specialising in Hardware Asset Management (HAM) and Software Asset Management (SAM) to join our growing ServiceNow practice. You will be responsible for designing, implementing and optimising ServiceNow Asset Management solutions that help customers gain visibility, control costs, reduce compliance risk and improve lifecycle management across hardware and software assets. Working alongside Solution Architects, Business Analysts and customer stakeholders, you will deliver scalable, best-practice ServiceNow solutions whilst supporting clients through the full implementation lifecycle.
Key Responsibilities
- Work closely with Business Analysts and stakeholders to understand business requirements and translate them into scalable ServiceNow Asset Management solutions.
- Design, configure and implement ServiceNow Hardware Asset Management (HAM) and Software Asset Management (SAM Pro) solutions.
- Configure and maintain CMDB relationships to support accurate asset and configuration management.
- Implement and optimise Discovery to improve asset visibility and reconciliation.
- Configure asset lifecycle processes including procurement, receiving, deployment, transfers, maintenance, retirement and disposal.
- Configure software models, software entitlements and licence reconciliation processes.
- Implement software licence optimisation and compliance reporting.
- Design workflows to automate asset requests, approvals and fulfilment.
- Configure integrations with procurement systems, SCCM, Microsoft Intune, Jamf, Tanium and other asset discovery tools.
- Support software publisher management including Microsoft, Adobe, Oracle, IBM, VMware and other major vendors.
- Develop dashboards and reports to provide visibility into asset health, utilisation, compliance and financial performance.
- Produce technical documentation and solution designs.
- Support platform upgrades and enhancement activities.
- Participate in Agile ceremonies and contribute to continuous improvement initiatives.
- Work closely with architects, developers and customer stakeholders throughout project delivery.
Required Skills & Experience
To be considered, you must have at least 3 years of hands-on ServiceNow development and implementation experience, with strong expertise in Asset Management.
Core Technical Skills
- ServiceNow Hardware Asset Management (HAM)
- ServiceNow Software Asset Management Professional (SAM Pro)
- CMDB
- Discovery
- Asset Lifecycle Management
- Software License Management
- Software Models
- Entitlements
- Reconciliation
- Content Library
- JavaScript
- Flow Designer
- IntegrationHub
- REST & SOAP APIs
- Business Rules
- Client Scripts
- Script Includes
Highly Desirable Experience
- CMDB Health
- CSDM
- Procurement integrations
- SCCM / MECM
- Microsoft Intune
- Jamf
- Tanium
- Flexera
- Snow Software
- Oracle licence management
- Microsoft licensing
- Adobe licensing
- IBM licensing
- SaaS licence optimisation
- ITSM
- ITOM Visibility
Required Skills & Abilities
- Strong knowledge of ServiceNow HAM and SAM best practices.
- Experience implementing end-to-end hardware and software asset lifecycle processes.
- Strong understanding of software licensing models and compliance.
- Experience implementing Discovery and maintaining accurate CMDB data.
- Excellent analytical and troubleshooting skills.
- Experience delivering enterprise ServiceNow implementations.
- Strong stakeholder management and communication skills.
- Ability to identify opportunities for automation and process improvement.
- Comfortable working in Agile delivery teams.
Desirable Certifications
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Implementation Specialist – Hardware Asset Management (CIS-HAM)
- ServiceNow Certified Implementation Specialist – Software Asset Management (CIS-SAM)
- ITIL Foundation
Benefits:
Join our award-winning team at NTT DATA Business Solutions Group and be part of a thriving, innovative culture. With recognition such as the 2024 SAP Pinnacle Awards and the Top Employer Award 2024, we offer you the chance to make a significant impact while growing your career. Here, you’ll work alongside industry experts on cutting-edge projects, contributing to transformative solutions for our clients. Interested in shaping the future with us? We’d love to hear from you.
We offer a range of benefits designed to support your well-being, career growth, and work-life balance:
- Home-Based Contract: Enjoy the flexibility of a working from home contract subject to operational and project requirements, allowing you to manage your work environment effectively.
- Generous Holiday Allowance: Benefit from 28 days of paid holiday annually (pro-rated for part time employees), providing ample time for relaxation and rejuvenation.
- "Free Fridays" Initiative: Experience the unique perk of "Free Fridays," granting you an additional 12 days off each year. With one Free Friday granted per month, you'll have more time to pursue personal interests, spend quality time with loved ones, or simply recharge. (pro-rated for part time employees)
- Financial Security: Rest assured with our Group Life Assurance offering, providing coverage of 4 times your base salary, ensuring financial protection for you and your loved ones.
- Pension Scheme: Secure your future with our employer pension contribution at a competitive rate of 5%. You have the flexibility to contribute a minimum of 4%, with the option to increase your contribution for added retirement benefits.
- Income Protection: Gain peace of mind with our Group Income Protection plan, safeguarding your income in the event of unexpected circumstances.
- Health and Well-being: Prioritise your health with our comprehensive Private group fund provided by WPA. Additional benefits provided include: 24/7 helpline, 1-2-1 Lifestyle coaching, financial and legal support etc.
- Technology and Tools: Receive essential tools for success, including a laptop and mobile phone for both business and personal use, ensuring seamless connectivity and productivity.
- Wellness Initiatives: Take advantage of our cycle to work scheme, promoting active commuting and supporting your well-being with sustainable transportation options.
- Environmental Responsibility: Embrace sustainability with the option to join our Electric Car Leasing scheme, contributing to a greener future while enjoying the benefits of eco-friendly transportation.
ServiceNow Developer (CMDB, HAM & SAM) in England employer: NTT DATA Business Solutions
At NTT DATA Business Solutions, we pride ourselves on being an excellent employer that fosters a culture of innovation and collaboration. As a Senior SAP SuccessFactors Employee Central Payroll Solution Lead, you will benefit from a flexible home-based working environment, generous holiday allowance, and numerous wellness initiatives, all while having the opportunity to grow your skills in a dynamic and supportive setting.
Contact Details:
NTT DATA Business Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Developer (CMDB, HAM & SAM) in England
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what NTT DATA Business Solutions values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges NTT DATA Business Solutions might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at NTT DATA Business Solutions!
✨Direct Apply to NTT DATA Business Solutions
Let's not forget to apply directly through the NTT DATA Business Solutions website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ServiceNow Developer (CMDB, HAM & SAM) in England
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at NTT DATA Business Solutions.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at NTT DATA Business Solutions. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at NTT DATA Business Solutions
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
