At a Glance
- Tasks: Design and implement innovative ServiceNow solutions for enterprise clients.
- Company: Join NTT DATA, a top global IT services provider with a collaborative culture.
- Benefits: Enjoy flexible home-based work, generous holidays, and wellness initiatives.
- Other info: Be part of an award-winning team with excellent career growth opportunities.
- Why this job: Make a real impact on digital transformation projects while growing your career.
- Qualifications: 3+ years of ServiceNow development experience and strong technical skills.
The predicted salary is between 60000 - 80000 £ per year.
About NTT DATA Business Solutions
NTT DATA Business Solutions Group is part of the NTT DATA Corporate Group, a top 10 global IT services provider headquartered in Tokyo, operating in more than 50 countries. We combine global reach with local intimacy to provide premier professional ServiceNow and SAP services, from deep industry expertise consulting to applied innovations in digital, cloud, automation, and system development through to business IT outsourcing.
As a Global Elite Partner for ServiceNow, we bring an added dimension of expertise and excellence to our suite of services, delivering innovative digital transformation solutions to enterprise clients worldwide. Our award-winning ServiceNow practice works with organisations across multiple industries, helping them modernise operations, improve service delivery and maximise the value of the ServiceNow platform.
Job Summary
We are looking for an experienced ServiceNow Technical Consultant with strong expertise in CMDB, Discovery, Service Mapping and Event Management to join our growing ServiceNow practice. You will play a key role in designing, developing and implementing scalable ServiceNow solutions that provide accurate service visibility, operational insight and automation for enterprise customers. Working alongside Solution Architects, Business Analysts and Project Managers, you will translate business requirements into high-quality technical solutions whilst following ServiceNow best practices. The ideal candidate will have a passion for solving complex technical challenges, enjoy working directly with customers and be comfortable delivering across the full project lifecycle.
Key Responsibilities
- Work closely with Business Analysts and Solution Architects to understand business requirements and translate user stories into scalable technical solutions.
- Design, configure and develop ServiceNow solutions across CMDB, Discovery, Service Mapping and Event Management.
- Build and maintain robust Discovery schedules, MID Server configurations and Discovery patterns.
- Configure and maintain an accurate and healthy CMDB, ensuring data quality, governance and compliance with CSDM principles.
- Design and implement Service Mapping to provide end-to-end visibility of critical business services and application dependencies.
- Configure Event Management, including event rules, alert correlation, connector integrations and operational dashboards.
- Develop custom ServiceNow applications, workflows, UI Policies, Business Rules, Script Includes and integrations where required.
- Integrate ServiceNow with third-party monitoring, cloud and infrastructure platforms using REST, SOAP and IntegrationHub.
- Support ServiceNow platform upgrades, releases and enhancements in line with platform best practices.
- Perform technical testing, troubleshooting and root cause analysis to ensure high-quality solution delivery.
- Produce clear technical documentation, solution designs and knowledge articles.
- Collaborate with developers, consultants, architects and customer stakeholders throughout project delivery.
- Participate in Agile ceremonies including sprint planning, backlog refinement, retrospectives and daily stand-ups.
- Identify opportunities to automate manual processes and improve operational efficiency through the ServiceNow platform.
- Mentor junior consultants and share technical knowledge across the wider practice where appropriate.
- Stay up to date with ServiceNow releases, certifications and emerging technologies.
Required Skills & Experience
To be considered, you must have at least 3 years of hands-on ServiceNow development and implementation experience. You should possess strong technical expertise in the following areas:
- ServiceNow CMDB
- ServiceNow Discovery
- Service Mapping
- Event Management
- JavaScript
- Flow Designer
- IntegrationHub
- Business Rules
- Script Includes
- UI Policies
- Client Scripts
- REST and SOAP integrations
- MID Server configuration
- CSDM (Common Service Data Model)
Desirable Experience
Experience with one or more of the following would be highly advantageous:
- ITSM
- ITOM Visibility
- ITOM Health
- ITOM Cloud Management
- Performance Analytics
- Predictive Intelligence
- Service Portal
- App Engine
- AppDynamics integrations
- Cloud Discovery (AWS, Azure or GCP)
- Kubernetes or container discovery
- SCCM integrations
- LDAP integrations
Required Skills & Abilities
- Strong understanding of ServiceNow platform architecture and development best practices.
- Proven experience delivering enterprise-scale CMDB and ITOM implementations.
- Experience implementing Discovery and Service Mapping across complex environments.
- Strong troubleshooting and debugging skills.
- Excellent understanding of infrastructure technologies including Windows, Linux, networking, virtualisation and cloud platforms.
- Experience integrating monitoring tools into Event Management.
- Ability to communicate technical concepts to both technical and non-technical stakeholders.
- Strong analytical and problem-solving skills.
- Excellent organisational and time management skills.
- Comfortable working independently whilst collaborating within distributed project teams.
- Customer-focused with excellent written and verbal communication skills.
Desirable Qualifications
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Implementation Specialist (CIS) – Discovery
- ServiceNow Certified Implementation Specialist (CIS) – Service Mapping
- ServiceNow Certified Implementation Specialist (CIS) – Event Management
- ITIL Foundation Certification
Benefits
Join our award-winning team at NTT DATA Business Solutions Group and be part of a thriving, innovative culture. With recognition such as the 2024 SAP® Pinnacle Awards and the Top Employer Award 2024, we offer you the chance to make a significant impact while growing your career. Here, you’ll work alongside industry experts on cutting-edge projects, contributing to transformative solutions for our clients. Interested in shaping the future with us? We’d love to hear from you.
We offer a range of benefits designed to support your well-being, career growth, and work-life balance:
- Home-Based Contract: Enjoy the flexibility of a working from home contract subject to operational and project requirements, allowing you to manage your work environment effectively.
- Generous Holiday Allowance: Benefit from 28 days of paid holiday annually (pro-rated for part time employees), providing ample time for relaxation and rejuvenation.
- "Free Fridays" Initiative: Experience the unique perk of "Free Fridays," granting you an additional 12 days off each year. With one Free Friday granted per month, you'll have more time to pursue personal interests, spend quality time with loved ones, or simply recharge. (pro-rated for part time employees)
- Financial Security: Rest assured with our Group Life Assurance offering, providing coverage of 4 times your base salary, ensuring financial protection for you and your loved ones.
- Pension Scheme: Secure your future with our employer pension contribution at a competitive rate of 5%. You have the flexibility to contribute a minimum of 4%, with the option to increase your contribution for added retirement benefits.
- Income Protection: Gain peace of mind with our Group Income Protection plan, safeguarding your income in the event of unexpected circumstances.
- Health and Well-being: Prioritise your health with our comprehensive Private group fund provided by WPA. Additional benefits provided include: 24/7 helpline, 1-2-1 Lifestyle coaching, financial and legal support etc.
- Technology and Tools: Receive essential tools for success, including a laptop and mobile phone for both business and personal use, ensuring seamless connectivity and productivity.
- Wellness Initiatives: Take advantage of our cycle to work scheme, promoting active commuting and supporting your well-being with sustainable transportation options.
- Environmental Responsibility: Embrace sustainability with the option to join our Electric Car Leasing scheme, contributing to a greener future while enjoying the benefits of eco-friendly transportation.
ServiceNow Developer (CMDB, Discovery, Service Mapping & Event Management) in England employer: NTT DATA Business Solutions
At NTT DATA Business Solutions, we pride ourselves on being an excellent employer that fosters a culture of innovation and collaboration. As a Senior SAP SuccessFactors Employee Central Payroll Solution Lead, you will benefit from a flexible home-based working environment, generous holiday allowance, and numerous wellness initiatives, all while having the opportunity to grow your skills in a dynamic and supportive setting.
Contact Details:
NTT DATA Business Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Developer (CMDB, Discovery, Service Mapping & Event Management) in England
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at NTT DATA Business Solutions or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
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We think you need these skills to ace ServiceNow Developer (CMDB, Discovery, Service Mapping & Event Management) in England
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at NTT DATA Business Solutions.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at NTT DATA Business Solutions and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at NTT DATA Business Solutions
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If NTT DATA Business Solutions uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
