Change and Training Consultant in England

About NTT DATA Business Solutions: NTT DATA Business Solutions Group (NDBS) is part of the NTT DATA Corporate Group, a top 10 global IT services provider, headquartered in Tokyo, operating in more than 50 countries. We combine a global reach with local intimacy to provide premier professional SAP services from deep industry expertise consulting to applied innovations in digital, cloud, automation, and system development to business IT outsourcing.

As a global SAP Platinum Partner, NTT DATA Business Solutions Group leverages its global expertise to deliver quality outcomes whether you are a multi-national or operate in a single country. With over 15,000 SAP experts across 31 countries, we have the capability and reach to help you solve real problems and seize the next opportunity for growth around your SAP strategy and operations.

Our Change Assurance Practice has been growing consistently over the last 4 years and the services delivered by this team remain a key strand of the NTT DATA Business Solutions growth strategy. There is a significant market opportunity to help existing & new customers achieve their digital transformation goals with the addition of change management and project-based training services.

Our Change and Training Consultants are encouraged to support the growth of this important line of business and contribute to the evolution of the practice itself by putting forward ideas and innovations to improve either client or colleague benefits. On the job training is provided on the NTT DATA Business Solutions project toolset.

Job Summary: As a Change and Training Consultant you will support the growth of this key business area and contribute to the company’s strategic development. The successful candidate will be responsible for managing the change process for all impacted stakeholders within the assigned client, utilising a structured Organisational Change Management (OCM) methodology. This will ensure that end users understand how their roles will evolve due to the project implementation and are fully trained, prepared, and equipped to transition to new systems and ways of working. By following proven OCM practices, the Consultant will enable a smooth and successful adoption of changes, ensuring that stakeholders are aligned, engaged, and ready for the transformation.

Duties/Responsibilities:

• Project Participation: Be an integral part of the Change and Training Team, contributing to the successful implementation of new systems and processes, transforming business change into tangible value.
• Deliverables: Deliver high-quality business change deliverables on time as part of the project scope.
• Apply the change & training methodology to the project or programme ensuring, depending upon the scenario this will include but is not limited to:

• Change Network Support: Assist in establishing and managing a Change Network, including change agents, super users, and trainers, to facilitate business engagement and readiness.
• Impact Assessment Support: Help assess the impact of the transformation, quantifying the scale and nature of changes across various organisational groups.
• Change Action Planning: Collaborate to create, maintain, and execute a detailed change action plan addressing identified change impacts, including communication, training, and other relevant interventions.
• Communication Planning: Support the creation and execution of a communications plan, ensuring alignment with the overall project change strategy.
• Business Process Support: Assist in updating business process maps and developing standard operating procedures in coordination with the business process leads.
• Readiness Assessment: Contribute to business readiness assessments, supporting project readiness tracking and conducting surveys to gather input on the change process.
• Training Support for various training activities, including:

• Training needs analysis.
• Training material development.
• Course logistics and scheduling.
• Train-the-trainer sessions.
• End-user training delivery and feedback collection.

Required Skills / Abilities:

• Experience: 4+ years working in change management, training or organisation development with exposure to large-scale technology transformations.
• Experience in supporting OCM and training delivery in technology driven change environments.
• Have led on specific deliverables within the OCM and or Training on technology driven change programmes.
• Understand how the different OCM and Training methodology components enable end users to adopt new ways of working smoothly.
• Working with AI tools for the OCM & Training workstreams.

Skills:

• Strong written and verbal communication skills, with the ability to present clearly and effectively.
• Able to quickly analyse business processes and identify interdependencies across teams and functions.
• Empathetic, positive, and proactive, with a strong drive to complete actions and ensure successful outcomes.
• Ability to influence and manage diverse stakeholders across different levels of the organisation.
• Skilled in coaching and empowering others to help themselves during change processes.
• Familiar with using AI tools.
• Supporting customers with the adoption of AI tools.

Personal Attributes:

• High personal drive, able to work independently with good judgment and initiative.
• Strong problem-solving abilities.
• Positive attitude, empathetic, and open to change.
• Flexible and adaptable in a fast-paced environment, able to work under pressure and handle ambiguity effectively.
• Natural curiosity to understand client organisation context to enhance understanding of change and training needs to provide best possible client outcomes.
• Interest in ongoing learning.

Qualifications: APMG Foundation

Benefits: Join our award-winning team at NTT DATA Business Solutions Group and be part of a thriving, innovative culture. We offer a range of benefits designed to support your well-being, career growth, and work-life balance:

• Home-Based Contract: Enjoy the flexibility of a working from home contract subject to operational and project requirements.
• Generous Holiday Allowance: Benefit from 28 days of paid holiday annually (pro-rated for part time employees).
• "Free Fridays" Initiative: Experience the unique perk of "Free Fridays," granting you an additional 12 days off each year.
• Financial Security: Rest assured with our Group Life Assurance offering, providing coverage of 4 times your base salary.
• Pension Scheme: Secure your future with our employer pension contribution at a competitive rate of 5%.
• Income Protection: Gain peace of mind with our Group Income Protection plan.
• Health and Well-being: Prioritise your health with our comprehensive Private group fund provided by WPA.
• Technology and Tools: Receive essential tools for success, including a laptop and mobile phone for both business and personal use.
• Wellness Initiatives: Take advantage of our cycle to work scheme.
• Environmental Responsibility: Embrace sustainability with the option to join our Electric Car Leasing scheme.