At a Glance
- Tasks: Manage relationships with Japanese clients and support SAP S/4HANA projects.
- Company: Join a global leader in tech services with a diverse team.
- Benefits: Flexible hours, remote work options, and tailored career development.
- Other info: Dynamic environment with opportunities to grow and connect globally.
- Why this job: Be part of innovative projects that drive real business value.
- Qualifications: Fluent in Japanese and English, with experience in SAP and global project management.
Full or part time
At NTT DATA Business Solutions, we drive innovation – from advisory and implementation to managed services and beyond, powered by a global team of over 19,000 experts representing over 90 nations in more than 30 countries. With SAP at our core and a powerful ecosystem of partners like Microsoft and ServiceNow, we continuously improve solutions and AI-driven technology to make them work for companies – and for their people.
We are part of NTT DATA, a $30+ billion business and technology services, AI and digital infrastructure leader. As a Global Top Employer, NTT DATA serves 75% of the Fortune Global 100 and, with experts in over 70 countries, co-innovates solutions that encourage experimentation and recognize great work.
With us, you have endless opportunities to think big, act bold and take ownership. Make this the place where you belong, learn, and build your network.
Make this the place where you grow
Location: Continental Europe
What Makes Us Special
We have a holistic view of the individual needs of our employees. Here you can find a detailed overview of our wide variety of benefits during different life phases.
- Flexible working hours and locations: workation, mobile working, part-time models, sabbaticals, etc.
- Your further development by plan: topic-specific induction, targeted career development based on career models, programs and your own academy
- SAP Platinum Partnership: strong SAP partnership, large knowledge network, and SAP Learning Hub and certification opportunities.
Do you love challenges?
As Customer Success Manager for Japanese Multi-National Clients, you will be responsible for:
- Understand clients’ mid-term strategies and manage executive relationships with their business and IT leaders.
- Supporting the onboarding of SAP S/4HANA implementation, migration and managed service projects by monitoring delivery progress, identifying risks, providing support and communicating project status and challenges to customers.
- Driving value realization after SAP S/4HANA implementations and migrations by leading additional business value proposals, including AMS, further SAP solutions and AI-related offerings.
- Promoting and coordinating pre-sales and delivery activities in collaboration with NTT and NTT DATA Group companies to maximize customer value and business opportunities.
Convince us with your potential!
Your Professional Background And Experience Prove Your
- Native or fluent Japanese language skills as well as fluent English language skills.
- Good understanding of SAP’s latest strategy and portfolio
- Experience managing global projects involving multiple countries, cultures, and stakeholders.
- Experience in SAP S/4HANA transformation initiatives, managed service delivery and/or pre-sales.
- Experience working with Japanese Multi-national clients and bridging Japanese and global business cultures
- Experience engaging with C-level executives and influencing strategic business decisions.
Customer Success Manager - Japanese Multi-National Clients (f/m/d) employer: NTT DATA Business Solutions
At NTT DATA Business Solutions, we pride ourselves on being an excellent employer that fosters a culture of innovation and collaboration. As a Senior SAP SuccessFactors Employee Central Payroll Solution Lead, you will benefit from a flexible home-based working environment, generous holiday allowance, and numerous wellness initiatives, all while having the opportunity to grow your skills in a dynamic and supportive setting.
Contact Details:
NTT DATA Business Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager - Japanese Multi-National Clients (f/m/d)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at NTT DATA Business Solutions. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like NTT DATA Business Solutions before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager - Japanese Multi-National Clients (f/m/d)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to NTT DATA Business Solutions:Your cover letter is your chance to shine! Tell us why you want to work at NTT DATA Business Solutions specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at NTT DATA Business Solutions!
How to prepare for a job interview at NTT DATA Business Solutions
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
