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- Tasks: Lead a dynamic team in developing innovative ServiceNow solutions and drive continuous improvement.
- Company: Join NTT DATA Business Solutions Group, an award-winning company with a thriving culture.
- Benefits: Enjoy flexible home-based work, generous holiday allowance, and unique 'Free Fridays' initiative.
- Why this job: Make a real impact while growing your career alongside industry experts on cutting-edge projects.
- Qualifications: 5+ years of ServiceNow experience and proven leadership skills in a delivery environment.
- Other info: Be part of a culture that champions continuous improvement and offers excellent career growth opportunities.
The predicted salary is between 48000 - 84000 £ per year.
We are seeking an experienced ServiceNow Team Manager to lead the development, delivery, and continuous improvement of ServiceNow solutions across the organisation. This role combines strong hands-on ServiceNow development expertise with people management, technical leadership, and delivery accountability.
The ServiceNow Team Manager will work closely with business analysts, stakeholders, and delivery leadership to translate business requirements into scalable, high-quality ServiceNow solutions. You will manage and mentor a growing team of developers and consultants (up to 8 direct reports over time), setting technical direction, ensuring best practices, and driving consistent, high-quality delivery.
Key Duties & Responsibilities:- Technical Delivery & Oversight: Act as the technical authority for ServiceNow development, providing architectural direction and ensuring alignment with platform best practices and organisational standards. Collaborate with stakeholders and business analysts to shape requirements and design effective ServiceNow solutions. Remain hands-on where required, designing, developing, and implementing ServiceNow applications, modules, integrations, and customisations. Lead and review complex customisation efforts, including workflows, forms, UI pages, scripts, and integrations using JavaScript, HTML, CSS, and Jelly. Oversee the configuration, governance, and integrity of the ServiceNow CMDB, including discovery and third-party data integrations. Define and oversee standards for ServiceNow reporting, dashboards, and performance analytics. Lead platform upgrades, patches, and enhancements, ensuring safe, controlled delivery and minimal disruption. Establish and enforce testing, peer review, and release management standards to maintain platform stability and reliability. Act as the senior escalation point for complex technical issues and provide expert-level troubleshooting support when required. Ensure high-quality technical documentation and promote knowledge sharing across the team. Stay current with ServiceNow roadmap developments, new features, and industry trends, proactively identifying opportunities for optimisation and automation. Participate in Agile/Scrum ceremonies, providing technical and delivery leadership throughout the lifecycle.
- People Management & Leadership Responsibilities: Provide line management and leadership to a team of ServiceNow developers and consultants (initially 5–7, scaling up to 8). Set clear expectations around delivery quality, technical standards, and ways of working. Coach, mentor, and develop team members through structured Personal Training Plans, supporting both technical growth and career progression. Identify technical and non-technical capability gaps and enable appropriate training and upskilling initiatives. Manage team utilisation and contribute to consulting revenue targets through effective planning and delivery oversight. Set performance objectives, conduct regular reviews, and manage performance in a fair, transparent, and constructive manner. Ensure the right people are deployed to the right work and support workforce and headcount planning. Champion best practices, reusable solutions, and a culture of continuous improvement within the ServiceNow practice. Deliver administrative line management responsibilities, including holiday approvals, sickness management, and WFA applications, in line with company policies.
- Minimum of five years’ ServiceNow development experience, with demonstrable hands-on capability.
- Proven experience managing or leading ServiceNow developers/consultants in a delivery environment.
- Strong expertise in JavaScript, HTML, CSS, and Jelly, with experience reviewing and assuring others’ code.
- Proven delivery across multiple ServiceNow products and modules.
- Experience with one or more of the following modules: Discovery, Service Mapping, Event Management, Cloud Management, ITSM, Notify, Performance Analytics.
- Strong problem-solving and decision-making skills, with the ability to manage complex technical challenges.
- Excellent communication and stakeholder management skills.
- Experience working within Agile/Scrum frameworks.
Join our award-winning team at NTT DATA Business Solutions Group and be part of a thriving, innovative culture. We offer a range of benefits designed to support your well-being, career growth, and work-life balance:
- Home-Based Contract: Enjoy the flexibility of a working from home contract subject to operational and project requirements.
- Generous Holiday Allowance: Benefit from 28 days of paid holiday annually (pro-rated for part-time employees).
- Free Fridays Initiative: Experience the unique perk of
ServiceNow Team Manager in City of London employer: NTT DATA Business Solutions
Contact Detail:
NTT DATA Business Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Team Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant meetups, and engage on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to ServiceNow. We recommend doing mock interviews with friends or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Create a portfolio of your ServiceNow projects and customisations. This will not only demonstrate your hands-on experience but also give potential employers a clear view of what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace ServiceNow Team Manager in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ServiceNow Team Manager role. Highlight your hands-on experience with ServiceNow, your leadership skills, and any relevant projects you've led. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your experience makes you the perfect fit. Don't forget to mention specific achievements that demonstrate your technical and people management skills.
Showcase Your Technical Skills: Since this role requires strong technical expertise, make sure to highlight your proficiency in JavaScript, HTML, CSS, and Jelly. We love seeing examples of your work, so if you have any projects or customisations you've done, include them!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at NTT DATA Business Solutions
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow knowledge before the interview. Be ready to discuss your hands-on experience with various modules like ITSM, Performance Analytics, and Discovery. Highlight specific projects where you've led development or tackled complex customisations.
✨Showcase Your Leadership Skills
As a ServiceNow Team Manager, you'll need to demonstrate your people management skills. Prepare examples of how you've coached and mentored team members in the past. Discuss how you've set clear expectations and driven performance while fostering a culture of continuous improvement.
✨Prepare for Technical Questions
Expect technical questions that assess your problem-solving abilities and coding expertise. Brush up on JavaScript, HTML, CSS, and Jelly, and be ready to explain your thought process when tackling complex issues. You might even be asked to review code snippets, so practice articulating your feedback.
✨Understand the Company Culture
Research the company’s values and culture, especially their focus on innovation and teamwork. Be prepared to discuss how your personal values align with theirs and how you can contribute to their thriving environment. This will show that you're not just a fit for the role, but also for the team.