At a Glance
- Tasks: Lead transformative BPO/BPaaS sales and build executive relationships.
- Company: Join NTT DATA, a global leader in technology services.
- Benefits: Enjoy competitive salary, comprehensive benefits, and flexible work options.
- Other info: Be part of a dynamic team with opportunities for growth and innovation.
- Why this job: Make an impact in AI-driven solutions and drive industry change.
- Qualifications: 15+ years in BPO sales with a track record of closing large deals.
The predicted salary is between 80000 - 100000 £ per year.
At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
NTT DATA is currently looking for a Principal BPO/BPaaS Sales Lead, remote + client-related travel, for our growing team in the UK&I region.
Position Summary
We are seeking an experienced and historically successful Principal BPO/BPaaS Sales Lead for our Agentic AI Customer Service business. Successful candidates will be domain subject matter experts in one or more industries, with a proven history of originating relationships and closing large, complex BPO and BPaaS deals. These senior-level sales professionals will create a market of buyer relationships with decision makers at or proximal to the C-level and will position AI-first BPO/ BPaaS transformative service solutions that enable their businesses to achieve their Board-Level, and Executive-Level strategic outcome goals.
Key Responsibilities
- Market-maker who originates deals proactively. Successful candidates will be adept and have a history of creating demand in the market and establishing relationships with decision making buyers of the service.
- Subject Matter Expert (i.e., understands and can articulate the core value chain processes and their associated challenges and opportunities for transformation) in one or more of the following industries; Banking & Financial Services, Fintech, Insurance (P&C, L&A), Manufacturing/ Retail/ Consumer, Travel & Hospitality, Hi-tech, Energy & Utilities, Telecom, Healthcare (Payor, Provider) & Life Sciences.
- Utilize a consultative approach to understand the unique challenges, dynamics, constraints and goals of the prospective organization and the key stakeholders and be able to develop a customized transformative BPO/ BPaaS proposition, leveraging AI and technology automation that considers these factors, as well as the competitive landscape to create win/win deals.
- Lead the end-to-end sales cycle, collaborating with solution architects, pricing teams, legal, operations, among others to structure competitive multi-million-dollar ACV (annual contract value) BPO deals, from initial prospect engagement through contract negotiation and closure.
- Develop and execute a strategic go-to-market plan to create market awareness and demand in collaboration with Managing Director, Business Unit Leaders, business unit salespeople and client executives, industry teams, and alliance partners, advisor and analyst relations, and marketing.
- Build strong executive-level relationships with prospective decision makers and stakeholder influencers, including COOs, CIOs, CFOs, and Heads of Operations.
- Stay current on industry and AI/ technology trends, competitive positioning, and emerging technologies relevant to BPO and digital operations.
- Serve as a thought leader in the market and contribute to brand elevation via participation in industry forums, panels, and client advisory boards.
Required Qualifications
- Ideally 15+ years of experience in BPO / Business Process Services sales with a deep understanding of transformative outsourcing models and with a specific focus on Contact Centres.
- Demonstrated success having sold large, complex, global BPO deals (ideally >$20M TCV).
- Industry experience selling Transformative Customer Experience/ Customer Service and Industry Specific Core value chain deals.
- Strong financial acumen and ability to structure complex deal constructs.
- Exceptional executive presence, communication, and relationship-building skills.
- Experience working within or selling to Fortune 1000 clients.
Preferred Attributes
- Ability to bridge business value with enabling technologies such as AI (agentic & generative), analytics, core industry specific administrative platforms, and automation.
- Entrepreneurial mindset with the ability to navigate matrixed environments and influence cross-functional teams.
- History of exceeding sales targets and contributing to revenue growth.
Benefits
Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.
About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.
NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Principal BPO/BPaaS Sales Lead employer: NTT America, Inc.
At NTT DATA, we pride ourselves on being a global leader in technology services, offering our employees a dynamic work environment that fosters innovation and personal growth. With a competitive salary and a comprehensive benefits package, we prioritise the health and wellbeing of our team while providing opportunities for professional development and engagement with industry leaders. Our remote working options, combined with the chance to collaborate with top-tier clients, make NTT DATA an exceptional employer for those seeking meaningful and rewarding careers in the tech sector.
StudySmarter Expert Advice🤫
We think this is how you could land Principal BPO/BPaaS Sales Lead
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Principal BPO/BPaaS Sales Lead at NTT America, Inc., presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including NTT America, Inc.. Tailor your message to explain why you’re drawn to them and how you can contribute as a Principal BPO/BPaaS Sales Lead. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Principal BPO/BPaaS Sales Lead
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for NTT America, Inc.:When writing your cover letter, make sure to tailor your message specifically for NTT America, Inc.. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at NTT America, Inc.
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show NTT America, Inc. that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show NTT America, Inc. that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with NTT America, Inc.’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
