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- Tasks: Shape human-centred experiences through user research in diverse sectors.
- Company: Join Tangity, part of NTT DATA, a global design studio focused on impactful services.
- Benefits: Flexible work options, tailored benefits, and continuous growth opportunities.
- Why this job: Make a real difference by influencing design decisions with your research expertise.
- Qualifications: 5+ years in user research or UX, strong portfolio, and communication skills.
- Other info: Be part of a diverse team committed to inclusivity and accessibility.
The predicted salary is between 36000 - 60000 £ per year.
As a Midweight User Researcher at Tangity, you’ll play a pivotal role in shaping human-centred experiences across a variety of sectors, including banking, insurance, and public services, within agile, cross-functional teams. With 5+ years of experience in user research, UX, or service design, you’ll bring deep expertise in understanding user needs and translating complex business and organisational challenges into clear, evidence-based insights that guide design and delivery.
You’ll lead research activities from planning and conducting qualitative and quantitative studies to synthesising insights and communicating findings that drive strategic design decisions. You’ll work closely with designers, product managers, and developers to ensure solutions are inclusive, accessible, and grounded in genuine user understanding.
What experience you’ll bring:
- 5+ years of relevant experience in user research, and UX or service design
- Strong portfolio showcasing research impact, storytelling, and end-to-end project involvement
- Proven expertise in user-centred design principles, qualitative and quantitative research methods, and translating insights into design opportunities
- Skilled in planning, conducting, and analysing research independently, from discovery to validation
- Able to communicate findings clearly and persuasively, influencing decisions at all organisational levels
- Confident in facilitating workshops and engaging with senior stakeholders
- Knowledge of accessibility standards (e.g., WCAG) and proven experience with GDS (Government Digital Service) standards
- Eligible for SC clearance (British citizen or equivalent, with 5 years of continuous UK residency)
- Strong written and verbal English communication skills
Nice to Have:
- Degree in User Research, Psychology, HCI, Service Design, or a related discipline
- Experience working in complex, regulated sectors such as banking or insurance
- Interest in systems thinking or organisational design, applying service design to drive broader transformation
Who we are:
NTT DATA is a trusted global innovator with over 100,000 professionals in 50+ countries. Headquartered in Tokyo, we bring elements of our Japanese heritage—precision, long-term thinking, and social responsibility—into our UK work. In the UK, we work across telecoms, financial services, manufacturing, and the public sector, delivering end-to-end services from strategy to implementation. Tangity, part of the NTT DATA Design Network, is a global design studio dedicated to humanising complexity.
What we’ll offer you:
We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensures continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options. We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices.
Midweight User Researcher with UX or SD background employer: NTT America, Inc.
Contact Detail:
NTT America, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Midweight User Researcher with UX or SD background
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your portfolio! Make sure it’s up-to-date and highlights your best work. When you get the chance, walk potential employers through your projects and the impact they had.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role. Tailor your stories to showcase your user research skills and how they’ve driven design decisions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Midweight User Researcher with UX or SD background
Some tips for your application 🫡
Showcase Your Experience: Make sure to highlight your 5+ years of experience in user research, UX, or service design. We want to see how you've tackled complex challenges and the impact your work has had, so don’t forget to include relevant case studies or portfolio pieces!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your insights and experiences are communicated effectively. This will help us understand your thought process and how you can contribute to our team.
Demonstrate Your Research Skills: We’re looking for someone who can apply a variety of qualitative and quantitative methods. In your application, mention specific techniques you’ve used and how they’ve led to actionable insights. This will show us you’re ready to hit the ground running!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at NTT America, Inc.
✨Showcase Your Portfolio
Make sure to bring a strong portfolio that highlights your user research impact and storytelling skills. Be ready to discuss specific projects where you’ve led research activities, showcasing how your insights directly influenced design decisions.
✨Master the Methods
Brush up on both qualitative and quantitative research methods. Be prepared to discuss how you've applied techniques like usability testing or contextual inquiries in past projects, and how these methods helped uncover user needs and behaviours.
✨Communicate Clearly
Practice articulating your findings in a clear and persuasive manner. Think about how you can influence decisions at all levels of an organisation by presenting your insights effectively, especially when discussing complex findings.
✨Engage with Stakeholders
Be ready to demonstrate your experience in facilitating workshops and engaging with senior stakeholders. Share examples of how you’ve built shared understanding and influenced cross-functional decision-making in previous roles.
