At a Glance
- Tasks: Develop and implement Salesforce Service Cloud solutions for impactful public sector projects.
- Company: Join NTT DATA, a global leader in tech services with a collaborative culture.
- Benefits: Flexible work options, tailored benefits, and continuous learning opportunities.
- Other info: Diverse and inclusive workplace committed to equity and personal growth.
- Why this job: Make a real difference in public service while growing your tech skills.
- Qualifications: Experience in Salesforce Service Cloud and strong problem-solving abilities required.
The predicted salary is between 54000 - 66000 £ per year.
The team you'll be working with
As part of our continuous growth, we are seeking a Salesforce Service Cloud Voice Developer to join our Salesforce Delivery team in London, focusing on clients in the Public Sector Domain.
The Salesforce Developer builds on and extends the capabilities of the Salesforce platform.
- The successful candidate will have experience
- delivering Salesforce Service Cloud & Service Cloud Voice projects
- working across all aspects of Salesforce development
- ideally including experience with Omnistudio/Industry Clouds/Public Sector Solutions Cloud.
You'll work closely with business analysts, solution architects, contact centre specialists, testers and operational teams to deliver scalable, secure and reliable customer service solutions.
While you will report into your project leads, you can expect some level of client and project stakeholder interaction.
Please note, you must either have Full UK Security Clearance (SC) or be able to attain it to be eligible for this role.
What you’ll be doing
- Implementing Salesforce Service Cloud & Service Cloud Voice
- Salesforce Industry cloud Development and Deployment, using the Public Sector Solutions cloud solution
- Working, promoting and ensuring others are working in accordance with the established quality plan.
- Implementation of Salesforce Flows to a high standard (e. g. screen flows, triggered flows, API flows)
- Implementation of Public Sector Solutions features and tools including Omni Script, Flex Cards, Action Plans and Document Generation tooling.
- Implementation of custom Apex classes and LWC components where needed
- Driving the use of tools to improve productivity. Is concerned with maximizing
- performance from the point of view of exploiting benefits
- Consolidating, conveying and implementing the functional, technical and methodology knowledge acquired in this or other projects he or she is involved in.
- Ensuring the alignment of the solution with market trends in his or her area of expertise, incorporating best practices
- Ensures sustainability of the solution over time
- Supporting the delivery of balanced solutions (demand/viability).
- Builds, tests and documents structural elements of the solution
- Solves complex problems related to his/her area of expertise
- Acts as an expert point of contact with the client’s equivalent areas
- Defines work standards or methodologies adapted to the solution
- Git version control of CI/CD deployment pipeline
- Jira / Confluence or equivalent workflow / online documentation
Ideally qualified with the following certifications
- Salesforce Certified Platform Administrator
- Salesforce Certified Platform Developer
- Salesforce Certified Platform App Builder
- Salesforce Certified Omnistudio Developer
- Salesforce Accredited Professional: Public Sector Solutions
What experience you'll bring
- 3+ Salesforce Service Cloud & Service Cloud Voice
- Salesforce Industry development experience preferred.
- Experience in day-to-day development/configuration in Salesforce Industries Cloud
- Data Mappers (fka Data Raptors)
- Omni Processes (fka Integration Procedures)
- Omni Scripts
- Skills in Apex (triggers, batch, web services)
- Integration Experience is benefcial (Mulesoft / APIGEE / Connected Apps)
- Experience of Java Script/Lightning components
- Basic understanding of Apex sharing and security model
- Experienced with Lightning Web Components
- Skills in analysing and problem-solving issues
- Experience of prioritising tasks and working to deadlines
- Strong communication, time-management and multi-tasking skills
- Automated testing experience (e. g. Provar, Selenium) - desirable
- Able to understand large / complex systems and both review and pick-up existing implementations for in-life enhancement.
- Able to work as part of a small Agile team, collaborating with and supporting others - flexing roles and responsibilities as needed.
Who we are
At NTT DATA, you have endless opportunities to think big, act bold and take ownership.
As a $30+ billion business and technology services, AI and digital infrastructure leader, we co-innovate solutions with clients and partners globally for business and societal impact.
Serving 75% of the Fortune Global 100, with experts in over 70 countries, we encourage experimentation and recognize great work.
Proudly a Global Top Employer, NTT DATA is part of NTT Group, which invests over $3 billion annually in R&D.
Make this the place where you belong, learn, and build your network.
Make this the place where you grow.
what we’ll offer you
We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing.
Our Learning and Development team ensure that there are continuous growth and development opportunities for our people.
We also offer the opportunity to have flexible work options.
You can find more information about NTT DATA UK & Ireland here
We are an equal opportunities employer.
We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices.
We are committed to creating a diverse and inclusive workforce.
We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities.
In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role.
If you require any reasonable adjustments during the recruitment process, please let us know.
Join us in building a truly diverse and empowered team.
Service Cloud Voice Developer in London employer: NTT America, Inc.
NTT DATA is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for Incident Response & Digital Forensics Analysts. With a strong emphasis on employee growth, you will have access to continuous training and development opportunities, allowing you to stay ahead in the rapidly evolving field of cybersecurity. Located in the United Kingdom, you will be part of a global team dedicated to excellence, where your contributions directly impact client security and incident response strategies.
StudySmarter Expert Advice🤫
We think this is how you could land Service Cloud Voice Developer in London
✨Join Local Tech Meetups
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✨Contribute to Open Source Projects
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We think you need these skills to ace Service Cloud Voice Developer in London
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at NTT America, Inc..
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at NTT America, Inc. and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at NTT America, Inc.
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If NTT America, Inc. uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
