At a Glance
- Tasks: Design and optimise AI-powered solutions on the Salesforce platform.
- Company: Join NTT DATA, a leader in technical excellence and innovation.
- Benefits: Diverse workplace, competitive salary, and opportunities for growth.
- Other info: Work in a dynamic Agile team with excellent career advancement opportunities.
- Why this job: Be at the forefront of Salesforce AI transformation and make a real impact.
- Qualifications: 3-5+ years Salesforce experience and strong problem-solving skills.
The predicted salary is between 60000 - 80000 € per year.
Make an impact with NTT DATA. Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
The team that you’ll be working with:
As part of our continuous growth, we are seeking a skilled Agentforce Technical Consultant to design, build, and optimise AI-powered agent solutions on the Salesforce platform. This role will play a key part in delivering intelligent automation, conversational experiences, and AI-driven workflows using Salesforce Agentforce capabilities. You will work as part of our Salesforce practice within delivery teams to implement scalable, secure, and high-performing solutions while developing deeper expertise in AI, automation frameworks, and emerging Salesforce innovations. This is an exciting opportunity to be at the forefront of Salesforce AI transformation.
Please note, you must either have Full UK Security Clearance (SC) or be able to attain it to be eligible for this role.
What you’ll be doing:
- Design and configure Agentforce agents aligned to business use cases
- Build AI-driven workflows using Flow, Apex, and orchestration tools
- Implement conversational and automation capabilities across Sales and Service use cases
- Configure prompts, grounding strategies, guardrails, and agent behaviours
- Support testing, optimisation, and monitoring of AI agent performance
- Develop custom solutions using Apex, Lightning Web Components (LWC), and declarative tools
- Build integrations using REST/SOAP APIs and event-driven patterns
- Ensure scalability, performance, and adherence to platform limits
- Support CI/CD pipelines and version control best practices
- Collaborate with Solution Architects and Technical Leads on solution design
- Participate in technical design sessions and backlog refinement
- Contribute to effort estimation and sprint planning
- Support documentation and knowledge sharing
- Ensure compliance with security, data privacy, and AI governance standards
- Apply Salesforce and AI best practices to reduce technical debt
- Contribute to reusable frameworks and accelerators within the practice
What experience you’ll bring:
- 3–5+ years Salesforce platform development experience
- Experience with Apex, LWC, and Salesforce automation tools
- Exposure to Agentforce, Einstein, AI automation, or conversational solutions
- Strong understanding of data modelling and integration patterns
- Experience working in Agile delivery environments
- Strong problem-solving and analytical mindset
- Salesforce Platform Developer I (required)
- Platform Developer II (desirable)
- Salesforce AI / Agentforce certifications (where applicable)
- Additional cloud certifications (Sales, Service, Experience) beneficial
- Independently delivers well-scoped development tasks
- Demonstrates growing expertise in AI-driven Salesforce capabilities
- Balances declarative and programmatic approaches effectively
- Contributes ideas and innovation within the team
- Shows ambition to grow toward Technical Lead or SME capability
- Integration Experience is beneficial (MuleSoft / APIGEE / Connected Apps)
- Experience of JavaScript/Lightning components
- Basic understanding of Apex sharing and security model
- Experienced with Lightning Web Components
- Skills in analyzing and problem-solving issues
- Experience of prioritizing tasks and working to deadlines
- Strong communication, time-management and multi-tasking skills
- Automated testing experience (e.g. Provar, Selenium) - desirable
- Able to understand large / complex systems and both review and pick-up existing implementations for in-life enhancement.
- Able to work as part of a small Agile team, collaborating with and supporting others - flexing roles and responsibilities as needed.
Clearance:
Security Clearance will be required for this role. Candidates to confirm if they have / are willing to be cleared. Please also provide confirmation of current or previous SC clearance.
Equal Opportunity Employer:
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.
Salesforce Agentforce Technical Consultant in London employer: NTT America, Inc.
At NTT DATA, we are committed to fostering a diverse and inclusive workplace where innovation thrives. As a Salesforce Agentforce Technical Consultant, you will be at the forefront of AI transformation, working with cutting-edge technologies in a collaborative environment that prioritises employee growth and development. Our culture encourages continuous learning and offers unique opportunities to make a meaningful impact on our clients and society while enjoying a supportive work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Salesforce Agentforce Technical Consultant in London
✨Tip Number 1
Network like a pro! Reach out to current employees at NTT DATA on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Agentforce Technical Consultant role.
✨Tip Number 2
Prepare for the interview by brushing up on your Salesforce skills, especially around AI-driven workflows and automation. We recommend doing some mock interviews with friends or using online resources to get comfortable with common questions.
✨Tip Number 3
Showcase your projects! If you've worked on relevant Salesforce projects, be ready to discuss them in detail. Highlight how you’ve implemented AI solutions or optimised workflows, as this will resonate well with the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our diverse and innovative team.
We think you need these skills to ace Salesforce Agentforce Technical Consultant in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Salesforce Agentforce Technical Consultant role. Highlight your experience with Apex, LWC, and AI-driven solutions. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for Salesforce and AI, and explain why you’re excited about this opportunity with us. Let your personality come through – we love a bit of flair!
Showcase Relevant Projects:If you've worked on any projects that involved Salesforce automation or AI solutions, make sure to mention them. We’re keen to see how you’ve applied your skills in real-world scenarios, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at NTT America, Inc.
✨Know Your Salesforce Stuff
Make sure you brush up on your Salesforce knowledge, especially around Agentforce, Apex, and Lightning Web Components. Be ready to discuss specific projects where you've implemented these technologies, as this will show your hands-on experience and understanding of the platform.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex issues in previous roles. Think about times when you had to optimise workflows or improve performance. This will demonstrate your analytical mindset and ability to deliver effective solutions.
✨Understand the Role of AI in Salesforce
Since this role focuses on AI-driven solutions, be prepared to discuss how you've used AI in your past projects. Familiarise yourself with the latest trends in AI automation and conversational solutions, and think about how they can be applied within the Salesforce ecosystem.
✨Be Ready for Team Collaboration Questions
As you'll be working in Agile teams, expect questions about your collaboration style. Prepare to share experiences where you contributed to team efforts, participated in design sessions, or helped refine backlogs. Highlight your communication skills and adaptability in a team setting.
