At a Glance
- Tasks: Provide hands-on IT support for laptops, mobile devices, and Microsoft 365 services.
- Company: Join NTT DATA, a global leader in tech and innovation.
- Benefits: Flexible work options, tailored benefits, and continuous learning opportunities.
- Other info: Be part of a diverse team that values equity and inclusion.
- Why this job: Make a real impact by supporting users and enhancing their tech experience.
- Qualifications: Experience in hardware troubleshooting and user account management required.
The predicted salary is between 30000 - 40000 £ per year.
This role is an office‑based IT support position in Woking, providing hands‑on support to one of NTT Data’s leading automotive clients. The role actively supports a smooth transition by delivering user, endpoint, and core IT service support.
You will deliver end‑user and device support across laptops, mobile devices, Microsoft 365 services, and meeting room technology, acting as a trusted point of contact for day‑to‑day IT issues. The work involves close collaboration with a small, friendly IT team, working to resolve incidents, manage devices, and maintain a high standard of user experience.
The position requires technical troubleshooting skills combined with excellent communication and customer service, as much of the work is face‑to‑face user support in an office environment.
What you'll be doing:
- Diagnose and repair laptop & desktop hardware, including upgrades
- User account provisioning and administration
- Ticket management using Service Now
- Maintain the CMDB and asset control processes
- Stock auditing and inventory management
- Build & rebuild Windows 11 systems
- Install and configure CAD and specialised applications
- Troubleshoot user account and authentication issues
- Provide Microsoft 365 application support
- Support Microsoft Teams collaboration and calling
- Mobile device setup and user assistance
- Deliver excellent end‑user support and interpersonal engagement
- General ad hoc tasks in line with supporting the whole team
What experience you'll bring:
- Experienced performing laptop hardware troubleshooting, component replacements, and system upgrades.
- Experienced in provisioning and administering managed user accounts, permissions, and access across Active Directory, Azure AD, Entra, Intune, SCCM and Microsoft 365
- Able to maintain your queue of incidents and request tickets ensuring good communication is captured and updates are processed in a timely manner, using Service Now
- Ensure accurate configuration management database (CMDB) records and life‑cycle tracking for all IT assets
- Can contribute to performing regular stock takes and feedback on stock levels during a weekly stock call
- Able to plan and execute OS upgrades and system rebuilds in line with organisational standards
- Experience in deploying, configuring and optimising CAD and other line‑of‑business software for end users (full training and support given)
- Support core M365 services including Outlook, Teams, OneDrive, and SharePoint
- Troubleshoot Teams chat, meetings, calling, devices, and audio/video issues
- Provision and support mobile phones and tablets, including email and security configurations
Who we are:
At NTT DATA, you have endless opportunities to think big, act bold and take ownership. As a $30+ billion business and technology services, AI and digital infrastructure leader, we co‑innovate solutions with clients and partners globally for business and societal impact. Serving 75% of the Fortune Global 100, with experts in over 70 countries, we encourage experimentation and recognise great work. Proudly a Global Top Employer, NTT DATA is part of NTT Group, which invests over $3 billion annually in R&D. Make this the place where you belong, learn, and build your network. Make this the place where you grow.
What we’ll offer you:
We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensures that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.
We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long‑term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.
End User Compting Workplace Engineer in London employer: NTT America, Inc.
At NTT DATA, we pride ourselves on being a Global Top Employer, offering a vibrant work culture in Woking that fosters collaboration and innovation. Our commitment to employee growth is reflected in our tailored benefits and continuous learning opportunities, ensuring you can thrive both personally and professionally. Join us to be part of a diverse team where your contributions are valued, and you can make a meaningful impact in the automotive sector.
StudySmarter Expert Advice🤫
We think this is how you could land End User Compting Workplace Engineer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what NTT America, Inc. values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges NTT America, Inc. might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at NTT America, Inc.!
✨Direct Apply to NTT America, Inc.
Let's not forget to apply directly through the NTT America, Inc. website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace End User Compting Workplace Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at NTT America, Inc..
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at NTT America, Inc.. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at NTT America, Inc.
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
