At a Glance
- Tasks: Drive revenue growth and build strong client relationships in the retail sector.
- Company: Join NTT DATA, a global leader in technology services and innovation.
- Benefits: Enjoy tailored benefits, flexible work options, and continuous learning opportunities.
- Other info: Be part of a diverse team committed to equity and inclusion.
- Why this job: Make an impact in a dynamic environment with endless growth potential.
- Qualifications: 5+ years in IT services, strong relationship management, and consultative skills required.
The predicted salary is between 70000 - 90000 £ per year.
The team you’ll be working with: NTT’s Products & Services Sector is responsible for the profitable delivery of services and revenue growth for all our industrial and retail clients in the UK, as well as the development of new logo clients in the sector. Reporting to the Executive Head of Mobility & Consumer (UK), the Client Partner (CP) role has business development responsibility as well as operational management accountability for a client or group of clients as well as supporting new logo client activity, leveraging both our global practices and delivery services provided by our Global Delivery Centres. This role is based in London at NTT’s One King William Street office (and those of our clients in the UK as required to fulfil the duties and responsibilities outline below) but may require occasional international business trips to other NTT office or client sites. Additionally, the CP will need the flexibility to work within a non‑conventional environment with virtual teams spanning time zones across the UK, India, APAC and the US.
What you’ll be doing:
- Driving profitable revenue growth with assigned clients.
- Developing and maintaining strong relationships with assigned clients.
- Ensuring the quality of services delivered to their assigned clients (including adhere to NTT’s governance and commercial frameworks).
- Participating in the delivery of client engagements.
- Managing and supporting the career development of team members.
- Fostering the development of the team’s capabilities and expertise in line with client needs/market evolution.
- Proactively managing team utilisation and the delivery of services to achieve targeted revenue and profitability metrics.
What experience you’ll bring:
The successful candidate has experience of the IT managed services and consultancy industry, specifically in the sale and delivery of outsourcing services, systems integration and consulting projects and services. With a successful track record of growing business and managing relationships across the retail industry you will have held previous roles in account management and/or IT operational & delivery management and will be able to demonstrate experience in the following areas:
- Experience of working within the Retail Sector for a major IT Services business with a proven track record of business development and growth.
- Building, managing and nurturing complex stakeholder relationships at a senior level with a minimum of 5 Years in a similar client facing / business development role.
- Consultative, customer-oriented with an ability to present to audiences of different participants (e.g., executives, clients, technical peers, non-technical professionals) and size.
- Strong analytical and problem‑solving abilities with demonstrable experience in facilitating and articulating client issues.
- Ability to think creatively but with a keen attention to detail and ability to articulate complex business and technical issues.
Who we are: At NTT DATA, you have endless opportunities to think big, act bold and take ownership. As a $30+ billion business and technology services, AI and digital infrastructure leader, we co‑innovate solutions with clients and partners globally for business and societal impact. Serving 75% of the Fortune Global 100, with experts in over 70 countries, we encourage experimentation and recognize great work. Proudly a Global Top Employer, NTT DATA is part of NTT Group, which invests over $3 billion annually in R&D. Make this the place where you belong, learn, and build your network. Make this the place where you grow.
What we’ll offer you: We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensures that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.
We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer – we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long‑term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.
Client Partner - Retail & Consumer in London employer: NTT America, Inc.
At NTT DATA, we pride ourselves on being a Global Top Employer, offering a dynamic work environment that fosters innovation and collaboration. Our London office at One King William Street provides a vibrant setting for the Client Partner role, where you will have access to tailored benefits, continuous learning opportunities, and the chance to work with a diverse team across multiple time zones. Join us to drive impactful solutions in the retail sector while enjoying flexible work options and a commitment to equity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Client Partner - Retail & Consumer in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the retail and IT sectors. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers or during interviews, make sure to highlight your experience in business development and client management. Share specific examples of how you've driven revenue growth and built strong relationships.
✨Tip Number 3
Be flexible and adaptable! Given that this role involves working with virtual teams across different time zones, demonstrate your ability to thrive in a non-conventional environment. Share experiences where you successfully managed projects remotely or collaborated with international teams.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're serious about joining our team at NTT. Plus, it gives us a chance to see your enthusiasm for the role right from the start!
We think you need these skills to ace Client Partner - Retail & Consumer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Client Partner role. Highlight your experience in business development and relationship management, especially within the retail sector. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background makes you the perfect fit. Don’t forget to mention any relevant achievements that demonstrate your ability to drive revenue growth.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex client issues in the past. We love candidates who can think creatively and articulate their thought process clearly, so don’t hold back on sharing those success stories!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to keep track of your application and ensure you don’t miss out on any updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at NTT America, Inc.
✨Know Your Client
Before the interview, dive deep into NTT's client portfolio, especially in the retail and consumer sectors. Understand their key challenges and how NTT's services can address them. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Relationship Skills
Prepare examples of how you've successfully built and maintained relationships with clients in previous roles. Highlight your consultative approach and ability to engage with various stakeholders, from executives to technical teams. This is crucial for a Client Partner role.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've tackled complex client issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your analytical skills and attention to detail.
✨Embrace Flexibility and Teamwork
Since the role involves working with virtual teams across different time zones, share experiences that highlight your adaptability and collaborative spirit. Discuss how you've successfully managed projects in non-conventional environments, as this will resonate well with the interviewers.
