At a Glance
- Tasks: Support and manage customer infrastructure while ensuring top-notch service levels.
- Company: Join a forward-thinking tech company focused on innovation and collaboration.
- Benefits: Enjoy flexible work options, competitive pay, and continuous learning opportunities.
- Other info: Diverse and inclusive workplace committed to equity and personal growth.
- Why this job: Be part of a dynamic team that drives technical excellence and innovation.
- Qualifications: Experience with datacentre technologies and strong troubleshooting skills required.
The predicted salary is between 45000 - 55000 £ per year.
This role is expected to provide BAU operational support across a wide range of customer infrastructure, including health checks and reporting in parallel with managing incidents, problems, requests and changes in line with ITIL best practice and ensuring that SLA's are maintained.
Managing incidents and problems appropriately within agreed service levels. Perform technical root cause analysis on reoccurring incidents or major incidents. Assist engagement with projects to ensure designs of technical solutions are in line with the requirements of the customer. Ensure that customer environments adhere to established standards and frameworks, meeting any compliance requirements at all times. Ensure technical documentation is completed and updated to professional standards. Proactive management of customer environments, identifying potential improvements to deliver increased stability, availability and performance. Input into the development of infrastructure roadmaps, customer proposals, impact assessments and statements of work for the delivery of further solutions. Contribute to delivering technical excellence across the wider Infrastructure team. Delivery of project-related tasks such as the installation and configuration of new equipment. To input into the design and implementation of new infrastructure platforms, including the creation of associated documentation (HLD / LLD, support documentation etc.)
You should be self‑motivated with a track record of working with a datacenter technology stack and an appreciation of technical support and operations. As an experienced engineer you will have extensive experience of infrastructure technologies gained in previous hands‑on technical support roles, coupled with a high‑level of technical knowledge and experience of IT infrastructure at an enterprise level. The role requires you to have the ability to troubleshoot complex technical, multi‑site and multi‑discipline incidents and problems. You should be able to demonstrate detailed technical knowledge of Microsoft Server, Virtualisation and Public Cloud (Azure) technologies gained in a hands‑on technical support role. Certification from major vendors (Microsoft, VMware etc.) at a minimum of associate/professional level is expected. As part of this role you will be required to undertake HM Government security clearance.
You should be able to demonstrate:
- An excellent understanding and practical knowledge of multiple technical subject areas, supported by current multi‑vendor certifications at an associate/professional level.
- An in‑depth experience of several of the following technologies: Server Virtualisation (Hyper‑V preferred), Windows Server OS, Active Directory, Entra ID, DNS/DHCP.
- Detailed knowledge of deploying infrastructure within a Public Cloud (Azure) and the use of scripting and automation toolsets such as Terraform, Jenkins etc. to deploy Infrastructure as Code.
- Ability to troubleshoot complex, technical, multi‑site and multi‑disciplinary problems and incidents.
- Experience working in a team‑oriented, collaborative environment including virtual / remote working.
- Experience of working within the ITIL framework.
We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.
We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long‑term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.
IT Cloud Infrastructure Engineer employer: NTT America, Inc.
As an IT Cloud Infrastructure Engineer, you will thrive in a dynamic work environment that prioritises employee wellbeing and professional growth. Our commitment to flexible working options, continuous learning opportunities, and a diverse, inclusive culture makes us an exceptional employer. Join us to contribute to innovative projects while enjoying a supportive atmosphere that values your contributions and fosters career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land IT Cloud Infrastructure Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what NTT America, Inc. values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges NTT America, Inc. might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at NTT America, Inc.!
✨Direct Apply to NTT America, Inc.
Let's not forget to apply directly through the NTT America, Inc. website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Cloud Infrastructure Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at NTT America, Inc..
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at NTT America, Inc.. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at NTT America, Inc.
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
