At a Glance
- Tasks: Manage complex employee relations cases and coach managers on best practices.
- Company: Join a global business that empowers local teams and drives meaningful change.
- Benefits: Enjoy flexible work options, tailored benefits, and continuous learning opportunities.
- Other info: We guarantee interviews for applicants with disabilities who meet minimum requirements.
- Why this job: Be part of a supportive team that values diversity and fosters growth.
- Qualifications: Strong knowledge of UK employment law and experience in managing ER cases required.
The predicted salary is between 36000 - 60000 £ per year.
The team you'll be working with:
The role is part of a small team reporting to our Head of ER and Advisory.
You'll be keen to come into one of our offices in Old Street or Bank 2/3 times a week.
What you'll be doing:
The ER Case Lead plays a pivotal role in managing complex and high-risk employee relations cases across the UK&I region. This is a fixed term contract until Spring 2027.
The role ensures fair, consistent, and legally compliant resolution of cases while supporting the business in navigating sensitive employee matters. It also contributes to policy development, stakeholder engagement, and proactive risk mitigation.
Case Management
- Lead and manage a portfolio of ER cases including disciplinary, grievance, performance, long-term sickness, and conduct matters.
- Ensure all casework is accurately documented, legally compliant, and resolved in a timely and fair manner.
- anage flexible working requests, changes to terms and conditions, and exit processes.
- Support the delivery of formal processes including redundancy consultations and TUPE transfers.
Advisory and Coaching
- Provide expert guidance to line managers and HR Business Partners on employment law and ER best practices.
- Coach stakeholders on conflict resolution, policy interpretation, and procedural fairness.
- Escalate cases appropriately while maintaining ownership of resolution pathways.
Policy and Process Leadership
- Contribute to the design and refresh of ER policies and toolkits.
- Support investigations, whistleblowing cases, and Subject Access Requests (DSARs).
- Identify ER trends and recommend proactive interventions to mitigate risk.
Stakeholder Collaboration
- Partner with Legal, Compliance, Reward, and other Centres of Excellence to ensure aligned ER practices.
- Liaise with internal business stakeholders to support commercial decisions with people impact.
- Act as a trusted advisor in restructuring, M&A, and organisational change initiatives.
What experience you'll bring:
- Proven experience in managing complex ER cases in a fast-paced, matrixed organisation.
- Strong knowledge of UK employment law and HR policy frameworks.
- Excellent communication, coaching, and stakeholder management skills.
- Ability to handle sensitive matters with discretion and professionalism.
- Experience working with cross-functional teams including Legal and Compliance.
Who we are:
At NTT DATA, you have endless opportunities to think big, act bold and take ownership. As a $30+ billion business and technology services, AI and digital infrastructure leader, we co-innovate solutions with clients and partners globally for business and societal impact. Serving 75% of the Fortune Global 100, with experts in over 70 countries, we encourage experimentation and recognize great work. Proudly a Global Top Employer, NTT DATA is part of NTT Group, which invests over $3 billion annually in R&D. Make this the place where you belong, learn, and build your network. Make this the place where you grow.
what we'll offer you:
We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensures that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.
We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are committed to creating a diverse and inclusive workforce.
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Employee Relations Lead in London employer: NTT America, Inc.
At NTT DATA, we pride ourselves on being a Global Top Employer, offering a dynamic work culture that fosters innovation and collaboration. As a QE AI Engineer, you'll benefit from tailored support for your wellbeing, continuous learning opportunities, and the flexibility to balance work and life. Join us in a vibrant environment where your contributions are valued, and you can grow alongside industry leaders in AI and digital infrastructure.
StudySmarter Expert Advice🤫
We think this is how you could land Employee Relations Lead in London
✨Tip Number 1
Familiarise yourself with UK employment law and any recent changes that may impact employee relations. This knowledge will not only help you in interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with professionals in the Employee Relations field, especially those who have experience with TUPE processes and union negotiations. Engaging in conversations can provide insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of complex ER cases you've managed in the past. Highlight your approach to coaching managers and resolving conflicts, as this will showcase your practical experience and problem-solving skills.
✨Tip Number 4
Research StudySmarter's culture and values, particularly around diversity and inclusion. Being able to articulate how your personal values align with ours can make a strong impression during the interview process.
We think you need these skills to ace Employee Relations Lead in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in employee relations, particularly in managing complex cases and knowledge of UK employment law. Use specific examples that demonstrate your skills in coaching, advisory roles, and policy leadership.
Craft a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with their people-focused culture and your adaptability in fast-paced environments. Be sure to include specific instances where you've successfully managed ER cases or led TUPE processes.
Showcase Your Communication Skills:Given the importance of communication in this role, ensure your application reflects your ability to convey complex information clearly. Use concise language and structure your application logically to demonstrate your written communication skills.
Highlight Your Emotional Intelligence:Since the role involves handling sensitive matters, emphasise your emotional intelligence and resilience. Provide examples of how you've navigated challenging situations with empathy and professionalism, which will resonate well with the company's values.
How to prepare for a job interview at NTT America, Inc.
✨Know Your Employment Law
Brush up on UK and Ireland employment law, as well as any relevant EMEA regulations. Being able to discuss legal compliance confidently will demonstrate your expertise and understanding of the role.
✨Prepare for Case Management Scenarios
Think through potential complex ER cases you might encounter, such as disciplinary actions or grievance procedures. Be ready to share your approach to managing these situations effectively and fairly.
✨Showcase Your Coaching Skills
Be prepared to discuss how you've coached line managers in the past. Highlight specific examples where your guidance led to improved people management or conflict resolution outcomes.
✨Emphasise Collaboration Experience
Since the role involves working with various stakeholders, be ready to talk about your experience collaborating with different teams, such as Legal or Compliance. Share examples that illustrate your ability to build strong working relationships.
