At a Glance
- Tasks: Manage complex employee relations cases and provide expert guidance to stakeholders.
- Company: Join NTT DATA, a global leader in tech and business services.
- Benefits: Flexible work options, tailored benefits, and continuous growth opportunities.
- Other info: Be part of a diverse and inclusive workforce with endless opportunities for innovation.
- Why this job: Make a real impact on employee relations while growing your career in a supportive environment.
- Qualifications: Experience in managing ER cases and strong knowledge of UK employment law.
The predicted salary is between 40000 - 50000 £ per year.
The role is part of a small team reporting to our Head of ER and Advisory. You'll be keen to come into one of our offices in Old Street or Bank 2/3 times a week.
The ER Case Lead plays a pivotal role in managing complex and high-risk employee relations cases across the UK&I region. This is a fixed term contract until Spring 2027. The role ensures fair, consistent, and legally compliant resolution of cases while supporting the business in navigating sensitive employee matters. It also contributes to policy development, stakeholder engagement, and proactive risk mitigation.
- Case Management
- Lead and manage a portfolio of ER cases including disciplinary, grievance, performance, long-term sickness, and conduct matters.
- Ensure all casework is accurately documented, legally compliant, and resolved in a timely and fair manner.
- Manage flexible working requests, changes to terms and conditions, and exit processes.
- Support the delivery of formal processes including redundancy consultations and TUPE transfers.
- Advisory and Coaching
- Provide expert guidance to line managers and HR Business Partners on employment law and ER best practices.
- Coach stakeholders on conflict resolution, policy interpretation, and procedural fairness.
- Escalate cases appropriately while maintaining ownership of resolution pathways.
- Policy and Process Leadership
- Contribute to the design and refresh of ER policies and toolkits.
- Support investigations, whistleblowing cases, and Subject Access Requests (DSARs).
- Identify ER trends and recommend proactive interventions to mitigate risk.
- Stakeholder Collaboration
- Partner with Legal, Compliance, Reward, and other Centres of Excellence to ensure aligned ER practices.
- Liaise with internal business stakeholders to support commercial decisions with people impact.
- Act as a trusted advisor in restructuring, M&A, and organisational change initiatives.
What experience you'll bring:
- Proven experience in managing complex ER cases in a fast-paced, matrixed organisation.
- Strong knowledge of UK employment law and HR policy frameworks.
- Excellent communication, coaching, and stakeholder management skills.
- Ability to handle sensitive matters with discretion and professionalism.
- Experience working with cross-functional teams including Legal and Compliance.
We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensures that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options. We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are committed to creating a diverse and inclusive workforce.
Employee Relations Lead employer: NTT America, Inc.
At NTT DATA, we pride ourselves on being a Global Top Employer, offering a dynamic work environment in the heart of London at our Old Street and Bank offices. Our commitment to employee growth is reflected in our tailored benefits, continuous learning opportunities, and a culture that values diversity and inclusion. Join us to make a meaningful impact while enjoying flexible working options and the chance to collaborate with industry leaders in a supportive team atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Employee Relations Lead
✨Get Your Foot in the Door with Temp Agencies
Temporary roles in HR are often filled through agencies. Reach out to temp agencies that specialise in HR placements. They can help you find gigs quickly and give you a chance to demonstrate your skills in real-world scenarios.
✨Network at HR Events and Workshops
Dive into local HR events, workshops, and seminars. These are great opportunities to meet professionals already in the field and might lead to temporary positions. Be sure to have a chat, exchange contacts, and express your interest in on-the-spot opportunities!
✨Showcase Your Flexibility
In the temporary HR world, being adaptable is key. When you're networking or interviewing, highlight your ability to quickly learn and fill diverse roles, from recruitment to employee onboarding. Make it clear that you’re ready to dive in at any time!
✨Apply Directly Through Our Website
Don’t forget to check out the opportunities at NTT America, Inc. and apply directly via our website. This way, you can express your interest in temporary roles and get ahead in the application process!
We think you need these skills to ace Employee Relations Lead
Some tips for your application 🫡
Show Off Your People Skills:In HR, showcasing your interpersonal skills is key. Make sure your CV highlights any experience you have dealing with talent management, resolving conflicts, or facilitating workshops. We want to see your ability to connect with others!
Tailor Your CV to HR:Use HR-specific language in your CV and cover letter. Mention any specific HR tools, software, or methodologies you’re familiar with, like ATS systems or performance management frameworks. This will show that you’re not just a good fit, but you've got the know-how to back it up!
Emphasise Your Flexibility:Since this is a temporary role, emphasising your adaptability and willingness to learn quickly is crucial. Include examples of how you've successfully jumped into new environments before or handled sudden changes in previous jobs. We love a team player who can hit the ground running!
Availability Matters:In your application, make sure to clarify your availability and commitment to the temporary position. This will help us understand when you can start and how you fit into our plans at NTT America, Inc.. So, don’t be shy about laying it all out there!
How to prepare for a job interview at NTT America, Inc.
✨Showcase Your Adaptability
Given that this is a temporary HR role at NTT America, Inc., it's crucial to demonstrate your flexibility and ability to adapt quickly. You might be thrown into new projects or systems, so share examples of how you've successfully navigated changes in past roles.
✨Familiarise Yourself with HR Tools
Many HR positions require familiarity with tools like HRIS or ATS systems. Before the interview, brush up on the specific software that NTT America, Inc. uses—if you see any mentioned in the job posting, make sure you're ready to discuss them and your experience with similar tools.
✨Your Motivation Matters
As a temp, it's essential to convey your motivation for this role. Employers often look for candidates who are not just filling a position, but who are genuinely keen on contributing effectively in a short period. Consider sharing why you’re passionate about HR and how you see yourself adding value at NTT America, Inc..
✨Prepare for Real-World Scenarios
HR interviews often include situational questions that test your problem-solving skills. Think about common HR challenges, like dealing with conflict or managing onboarding efficiently, and prepare to discuss how you would handle these situations at NTT America, Inc..
