At a Glance
- Tasks: Drive revenue growth and build strong client relationships in the retail sector.
- Company: Join NTT DATA, a global leader in technology services and innovation.
- Benefits: Flexible work options, tailored benefits, and continuous learning opportunities.
- Other info: Be part of a diverse team committed to equity and inclusion.
- Why this job: Make an impact in a dynamic environment with endless growth potential.
- Qualifications: 5+ years in IT services, strong relationship management, and consultative skills.
The predicted salary is between 70000 - 90000 £ per year.
The team you’ll be working with: NTT’s Products & Services Sector is responsible for the profitable delivery of services and revenue growth for all our industrial and retail clients in the UK, as well as the development of new logo clients in the sector. Reporting to the Executive Head of Mobility & Consumer (UK), the Client Partner (CP) role has business development responsibility as well as operational management accountability for a client or group of clients as well as supporting new logo client activity, leveraging both our global practices and delivery services provided by our Global Delivery Centres. This role is based in London at NTT’s One King William Street office (and those of our clients in the UK as required to fulfil the duties and responsibilities outlined below) but may require occasional international business trips to other NTT offices or client sites. Additionally, the CP will need the flexibility to work within a non‑conventional environment with virtual teams spanning time zones across the UK, India, APAC and the US.
What you’ll be doing:
- Driving profitable revenue growth with assigned clients.
- Developing and maintaining strong relationships with assigned clients.
- Ensuring the quality of services delivered to their assigned clients (including adherence to NTT’s governance and commercial frameworks).
- Participating in the delivery of client engagements.
- Managing and supporting the career development of team members.
- Fostering the development of the team’s capabilities and expertise in line with client needs/market evolution.
- Proactively managing team utilisation and the delivery of services to achieve targeted revenue and profitability metrics.
What experience you’ll bring:
The successful candidate has experience of the IT managed services and consultancy industry, specifically in the sale and delivery of outsourcing services, systems integration and consulting projects and services. With a successful track record of growing business and managing relationships across the retail industry, you will have held previous roles in account management and/or IT operational & delivery management and will be able to demonstrate experience in the following areas:
- Experience of working within the Retail Sector for a major IT Services business with a proven track record of business development and growth.
- Building, managing and nurturing complex stakeholder relationships at a senior level with a minimum of 5 years in a similar client-facing/business development role.
- Consultative, customer-oriented with an ability to present to audiences of different participants (e.g., executives, clients, technical peers, non-technical professionals) and size.
- Strong analytical and problem‑solving abilities with demonstrable experience in facilitating and articulating client issues.
- Ability to think creatively but with a keen attention to detail and ability to articulate complex business and technical issues.
Who we are: At NTT DATA, you have endless opportunities to think big, act bold and take ownership. As a $30+ billion business and technology services, AI and digital infrastructure leader, we co‑innovate solutions with clients and partners globally for business and societal impact. Serving 75% of the Fortune Global 100, with experts in over 70 countries, we encourage experimentation and recognise great work. Proudly a Global Top Employer, NTT DATA is part of NTT Group, which invests over $3 billion annually in R&D. Make this the place where you belong, learn, and build your network. Make this the place where you grow.
What we’ll offer you: We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensures that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.
We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer – we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long‑term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.
Client Partner - Retail employer: NTT America, Inc.
At NTT DATA, we pride ourselves on being a Global Top Employer, offering a dynamic work environment in the heart of London that fosters innovation and collaboration. Our commitment to employee growth is reflected in our tailored benefits, continuous learning opportunities, and flexible work options, ensuring that you can thrive both personally and professionally. Join us to be part of a diverse and inclusive team where your contributions are valued and recognised, making a meaningful impact in the retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land Client Partner - Retail
✨Tip Number 1
Network like a pro! Get out there and connect with people in the retail and IT sectors. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research NTT and its services thoroughly. Understand their client base and think about how your experience aligns with their needs. Practise common interview questions and be ready to showcase your problem-solving skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Client Partner position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest job openings and updates directly from us. Let’s get you that dream job!
We think you need these skills to ace Client Partner - Retail
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Client Partner role. Highlight your experience in the retail sector and any relevant business development successes. We want to see how you can drive profitable revenue growth!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your consultative approach and ability to build strong relationships. Let us know why you're passionate about working with NTT and how you can contribute to our team.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples where you've tackled complex client issues. We love candidates who can think creatively and articulate solutions clearly, so make sure to highlight those experiences!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at NTT America, Inc.
✨Know Your Client Inside Out
Before the interview, dive deep into NTT's services and their impact on the retail sector. Understand their key clients and recent projects. This knowledge will help you demonstrate your genuine interest and ability to drive profitable revenue growth.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built and maintained relationships with senior stakeholders in previous roles. Highlight your consultative approach and how it has led to successful outcomes, as this is crucial for the Client Partner role.
✨Demonstrate Problem-Solving Prowess
Be ready to discuss specific challenges you've faced in the IT managed services industry and how you tackled them. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your analytical skills and attention to detail.
✨Embrace Flexibility and Team Dynamics
Since the role involves working with virtual teams across different time zones, share experiences where you've successfully collaborated in a non-conventional environment. Emphasise your adaptability and how you can manage team utilisation effectively.
