At a Glance
- Tasks: Support change processes and training for stakeholders in a dynamic business environment.
- Company: Join a forward-thinking company focused on strategic development and transformation.
- Benefits: Competitive salary, professional growth opportunities, and hands-on training provided.
- Other info: Collaborative team culture with opportunities for personal and professional development.
- Why this job: Make a real impact by helping teams adapt to new systems and ways of working.
- Qualifications: 4+ years in change management or training, with experience in technology transformations.
The predicted salary is between 40000 - 50000 £ per year.
As a Change and Training Consultant, you will support the growth of this key business area and contribute to the company’s strategic development. The successful candidate will be responsible for managing the change process for all impacted stakeholders within the assigned client, utilising a structured Organisational Change Management (OCM) methodology. This will ensure that end users understand how their roles will evolve due to the project implementation and are fully trained, prepared, and equipped to transition to new systems and ways of working. By following proven OCM practices, the Consultant will enable a smooth and successful adoption of changes, ensuring that stakeholders are aligned, engaged, and ready for the transformation. On the job training is provided on the NTT DATA Business Solutions project toolset.
Duties/Responsibilities
- Project Participation: Be an integral part of the Change and Training Team, contributing to the successful implementation of new systems and processes, transforming business change into tangible value.
- Deliverables: Deliver high-quality business change deliverables on time as part of the project scope.
- Change Network Support: Assist in establishing and managing a Change Network, including change agents, super users, and trainers, to facilitate business engagement and readiness.
- Impact Assessment Support: Help assess the impact of the transformation, quantifying the scale and nature of changes across various organisational groups.
- Change Action Planning: Collaborate to create, maintain, and execute a detailed change action plan addressing identified change impacts, including communication, training, and other relevant interventions.
- Communication Planning: Support the creation and execution of a communications plan, ensuring alignment with the overall project change strategy.
- Business Process Support: Assist in updating business process maps and developing standard operating procedures in coordination with the business process leads.
- Readiness Assessment: Contribute to business readiness assessments, supporting project readiness tracking and conducting surveys to gather input on the change process.
- Training Support: Support various training activities, including training needs analysis, training material development, course logistics and scheduling, train-the-trainer sessions, and end-user training delivery and feedback collection.
- Technical Tools Support: Support the technical configuration of change management and training tools (e.g., LMS platforms or survey tools) as required.
- Knowledge Sharing: Contribute to team development and the enhancement of methodology practices, taking responsibility for self-directed learning and advancing team skills.
Required Skills / Abilities
- 4+ years working in change management, training or organisation development with exposure to large-scale technology transformations.
- Experience in supporting OCM and training delivery in technology driven change environments.
- Have led on specific deliverables within the OCM and/or Training on technology driven change programmes.
- Understand how the different OCM and Training methodology components enable end users to adopt new ways of working smoothly.
- Working with AI tools for the OCM & Training workstreams.
Skills
- Strong written and verbal communication skills, with the ability to present clearly and effectively.
- Able to quickly analyse business processes and identify interdependencies across teams and functions.
- Empathetic, positive, and proactive, with a strong drive to complete actions and ensure successful outcomes.
- Ability to influence and manage diverse stakeholders across different levels of the organisation.
- Skilled in coaching and empowering others to help themselves during change processes.
- Familiar with using AI tools and supporting customers with the adoption of AI tools.
Personal Attributes
- High personal drive, able to work independently with good judgment and initiative.
- Strong problem-solving abilities.
- Positive attitude, empathetic, and open to change.
- Flexible and adaptable in a fast-paced environment, able to work under pressure and handle ambiguity effectively.
- Natural curiosity to understand client organisation context to enhance understanding of change and training needs to provide best possible client outcomes.
- Interest in ongoing learning.
Qualifications
- APMG Foundation
Change & Training Consultant employer: NTT America, Inc.
NTT America, Inc. is an exceptional employer that fosters a dynamic and inclusive work culture in Greater London, where innovation and collaboration thrive. With a strong emphasis on employee growth, the company offers robust training programs and opportunities for advancement, ensuring that sales professionals can excel in their careers while achieving meaningful results. The hybrid working model further enhances work-life balance, making NTT America a rewarding place to build a career in software sales.
StudySmarter Expert Advice🤫
We think this is how you could land Change & Training Consultant
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Change & Training Consultant gig.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience in change management and training delivery. Share specific examples of how you've helped teams adapt to new systems and processes.
✨Tip Number 3
Be proactive! If you see a company you're keen on, don’t wait for them to post a job. Reach out directly and express your interest in their change initiatives. You never know, they might have something perfect for you!
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you ace your interviews and get ready for the role. Plus, applying directly gives you a better shot at standing out from the crowd.
We think you need these skills to ace Change & Training Consultant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Change & Training Consultant role. Highlight your experience in change management and training, and show how your skills align with our needs at StudySmarter.
Showcase Your Communication Skills:Since strong written communication is key for this role, ensure your application is clear and concise. Use examples that demonstrate your ability to present ideas effectively and engage stakeholders.
Demonstrate Your Problem-Solving Abilities:We love candidates who can think on their feet! Include specific instances where you've tackled challenges in change management or training, showcasing your proactive approach and positive attitude.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system quickly. We can’t wait to see what you bring to the table!
How to prepare for a job interview at NTT America, Inc.
✨Know Your Change Management Methodologies
Familiarise yourself with various Organisational Change Management (OCM) methodologies. Be ready to discuss how you've applied these in past roles, especially in technology-driven environments. This shows you understand the core of the role and can hit the ground running.
✨Showcase Your Communication Skills
As a Change & Training Consultant, strong communication is key. Prepare examples of how you've effectively communicated changes to stakeholders in previous projects. Highlight your ability to tailor messages for different audiences, ensuring everyone is on board with the transformation.
✨Demonstrate Empathy and Proactivity
Be prepared to discuss how you've supported others through change. Share specific instances where your empathetic approach helped ease transitions for team members. This will illustrate your proactive nature and ability to empower others during challenging times.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you'd handle specific change scenarios. Think about potential challenges in change management and training delivery, and prepare your strategies for overcoming them. This will show your problem-solving skills and readiness to tackle real-world issues.
