At a Glance
- Tasks: Manage resources and operations to ensure smooth delivery across the practice.
- Company: Join NTT DATA, a global leader in tech and business services.
- Benefits: Flexible work options, tailored benefits, and continuous growth opportunities.
- Other info: Embrace diversity and inclusion in a supportive workplace.
- Why this job: Be part of a dynamic team making a real impact in a fast-paced environment.
- Qualifications: Strong organisational skills and experience in operations or workforce planning.
The predicted salary is between 30000 - 40000 £ per year.
The team you'll be working with: This role is suited to individuals with a proactive, solution‑oriented mindset grounded in a 'the answer is yes, the question is how' approach. The Business Operations Associate plays a key role in enabling effective delivery across the practice through strong resourcing, operational governance, and performance management.
What you'll be doing:
- Resourcing, Capacity & Capability
- Own and manage all BAU resourcing across the practice, including bids, sold work, investment, and pre‑sales activity
- Coordinate supply across onshore, offshore/nearshore, and contractors
- Support Practice Leads to ensure demand is qualified and aligned to capacity and career aspirations
- Track recruitment demand and work with recruitment to resolve issues
- Manage utilisation and bench
- Financial Management
- Provide input into monthly forecasting
- Governance & Business Management
- Analyse complex data and provide business insight
- Engage with Finance, HR and other key functions
- Own compliance across systems (e.g. Kimble) and timesheets
- Process & Continuous Improvement
- Develop and implement operational processes
- Operational Support
- Support ad‑hoc operational activities
- Support hyper‑care and stabilisation activities
What experience you'll bring:
- Strong organisational and coordination capability
- Experience in resourcing, operations or workforce planning
- Ability to interpret data and provide insight
- Stakeholder management across business functions
- Attention to detail and focus on compliance
- Proactive and solutions‑focused
Personal Attributes:
- Collaborative and adaptable
- Resilient in fast‑paced environments
- Strong ownership and accountability
- Clear, structured communicator
What we’ll offer you: We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.
We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long‑term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.
Business Operations Associate employer: NTT America, Inc.
At NTT DATA, we pride ourselves on being a Global Top Employer, offering a dynamic work culture that fosters innovation and collaboration. As a Business Operations Associate, you'll benefit from tailored support for your wellbeing, continuous learning opportunities, and the flexibility to balance work and life. Join us in a vibrant environment where your contributions are valued, and you can grow alongside industry leaders in a company committed to diversity and inclusion.
