At a Glance
- Tasks: Lead and shape Application Management Services for UK public sector clients.
- Company: Join NTT DATA UK&I, a leader in tech solutions.
- Benefits: Flexible work options, tailored benefits, and continuous growth opportunities.
- Other info: Diverse and inclusive workplace committed to equity and accessibility.
- Why this job: Make a real impact in the public sector while developing your career.
- Qualifications: Experience in AMS roles and strong understanding of public sector procurement.
The predicted salary is between 60000 - 80000 £ per year.
The team you'll be working with: We are seeking an experienced Application Management Services (AMS) Lead to join NTT DATA UK&I, with a primary focus on UK public sector clients. This is a senior, client-facing role that sits at the intersection of pre‑sales, solution design, transition and delivery governance. This role reports into the Head of the AMS for UK and will be part of the Global Apps & BPS practice. You will play a key role in shaping, winning and assuring the delivery of AMS engagements across the public sector. Due to the nature of public sector work, the successful candidate must either hold or be eligible for UK Security Clearance (SC).
What you'll be doing:
- Pre‑Sales & Business Development
- Act as the AMS subject matter expert for public sector opportunities
- Support qualification of AMS opportunities in collaboration with sales and account teams
- Lead responses to RFIs, RFPs and ITTs, including written responses and bid reviews
- Design AMS solutions covering: Service scope and support models (L2/L3), Operating models (onshore/offshore/nearshore), Tooling, automation and service management, Security, compliance and public sector standards
- Develop cost models, estimates and pricing aligned to commercial and margin targets
- Present solutions to clients, lead solution walkthroughs and support commercial negotiations
- Transition & Operating Model Setup
- Work closely with delivery teams to mobilise and transition new AMS engagements
- Define service governance, SLAs, KPIs and reporting
- Establish service management processes (ITIL-aligned)
- Ensure operating models meet public sector requirements, including data protection, security and compliance
- Delivery Assurance & Governance
- Provide ongoing delivery assurance across AMS engagements
- Chair or support service governance forums with clients
- Act as an escalation point for service, commercial or delivery risks
- Ensure contractual commitments, SLAs and outcomes are consistently met
- Resource & Capability Management
- Support resource planning and mobilisation for AMS engagements
- Work with delivery leadership to identify skills gaps and capability needs
- Contribute to the development of reusable AMS assets, accelerators and best practices
What experience you'll bring:
- Significant experience in Application Management Services / Managed Services roles
- Extensive experience working with UK public sector clients (central government, local government, health or arms‑length bodies)
- Holding or Eligible for UK Security Clearance (SC)
- Strong understanding of public sector procurement processes (RFI, RFP, ITT frameworks)
- Proven experience in: AMS solutioning and estimation, Pre‑sales support and bid leadership, Service transition and mobilisation, Delivery governance and assurance
- Demonstrated ability to operate comfortably at multiple levels, from CxO stakeholders to L2/L3 engineers
- Ability to adapt communication style to suit technical, operational and executive audiences
- Solid knowledge of ITIL-based service management principles
- Excellent written and verbal communication skills, including senior client presentations
- Strong commercial awareness and negotiation skills
Desirable:
- Experience operating within UK public sector frameworks (e.g. G‑Cloud, DOS, Technology Services frameworks)
- Familiarity with application landscapes including: ERP (e.g. SAP, Oracle), Bespoke and COTS applications (e.g. Salesforce, MS Dynamics), Integration and middleware platforms
- Experience with service management tools (e.g. ServiceNow)
- Experience working in a matrixed or global delivery model
What we’ll offer you: We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensures that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options. We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer – we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long‑term health conditions which affect their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know.
Application Management Services (AMS) Lead employer: NTT America, Inc.
At NTT DATA UK&I, we pride ourselves on being an exceptional employer, particularly for those in the Application Management Services (AMS) Lead role. Our commitment to employee growth is reflected in our tailored benefits and continuous development opportunities, all within a supportive and inclusive work culture that values diversity and equity. Located in the heart of the UK public sector, we offer flexible work options and a chance to make a meaningful impact while ensuring a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Application Management Services (AMS) Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the public sector and let them know you're on the lookout for opportunities. A friendly chat can lead to insider info or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Get your pitch ready! When you land that interview, be prepared to showcase your AMS expertise. Tailor your examples to highlight your experience with public sector clients and how you've tackled challenges in previous roles.
✨Tip Number 3
Stay updated on industry trends! Knowing the latest in public sector procurement processes and ITIL principles will not only impress your interviewers but also show that you're genuinely interested in the role and the sector.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're keen on joining our team at NTT DATA UK&I, where we value talent and dedication.
We think you need these skills to ace Application Management Services (AMS) Lead
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in Application Management Services, especially within the public sector. We want to see how your skills align with the specific requirements of the AMS Lead role.
Showcase Your Expertise:Don’t hold back on demonstrating your knowledge of public sector procurement processes and ITIL principles. We’re looking for someone who can confidently navigate these areas, so make sure to include relevant examples in your written application.
Be Clear and Concise:When writing your application, clarity is key! Use straightforward language and structure your responses logically. We appreciate well-organised applications that get straight to the point, especially when it comes to your experience and achievements.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at NTT America, Inc.
✨Know Your AMS Inside Out
Make sure you have a solid understanding of Application Management Services, especially in the context of the public sector. Brush up on your knowledge of service models, compliance standards, and procurement processes like RFI, RFP, and ITT. This will help you speak confidently about how you can contribute to the role.
✨Tailor Your Responses
When preparing for the interview, think about how your past experiences align with the specific needs of the role. Be ready to discuss your experience with UK public sector clients and how you've successfully led AMS engagements. Use examples that highlight your ability to adapt communication styles for different audiences, from technical teams to CxO stakeholders.
✨Showcase Your Solution Design Skills
Be prepared to discuss how you would design AMS solutions. Think about the service scope, operating models, and tooling you would recommend. You might even want to bring a few ideas to the table during the interview to demonstrate your proactive approach and expertise.
✨Prepare for Governance Discussions
Since delivery assurance and governance are key parts of this role, be ready to talk about your experience in these areas. Discuss how you've chaired service governance forums or managed delivery risks in the past. Highlight your understanding of SLAs, KPIs, and how you ensure contractual commitments are met.
