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- Tasks: Lead client service function and nurture key relationships in a creative environment.
- Company: Join SOUP.WORLD, the vibrant creative studio at NTS, a global platform in music and culture.
- Benefits: Flexible working hours, 23 days holiday, and enhanced parental leave.
- Why this job: Be part of exciting projects with high-profile clients while fostering creativity and community.
- Qualifications: 10+ years in account management with a strong commercial focus and creative insight.
- Other info: Dynamic, inclusive workplace welcoming diverse backgrounds and offering growth opportunities.
The predicted salary is between 43200 - 72000 ÂŁ per year.
SOUP.WORLD â the inâhouse creative studio at NTS, is seeking an experienced and commercially minded Client Service Director to lead our client service function. Founded in 2011, NTS has grown into a global platform and creative ecosystem broadcasting from around the world and collaborating with some of the most exciting names in music, fashion, and culture.
About You
Youâre a senior client service leader with strong commercial instincts and a clear point of view on how great agencies operate. You bring structure, clarity and confidence to complex, multiâstakeholder accounts and youâre comfortable balancing creativity with operational rigor. Youâve grown and nurtured client accounts before and understand how to move teams beyond delivery into longâterm partnership thinking. You care deeply about how clients are serviced, how teams are supported, and how work is delivered. Youâre calm under pressure, decisive when needed, and trusted by both clients and internal teams. Importantly, you know how to protect creative integrity while meeting commercial realities.
Responsibilities
- Own senior client relationships across key SOUP.WORLD accounts, acting as a trusted strategic partner.
- Serve as the senior escalation point for client challenges, feedback and delivery risk.
- Mentor and develop the account management team, setting clear standards and expectations.
- Champion the operational structure of the partnerships function and how it works across SOUP.WORLD and NTS.
- Upskill the team in business development and sustainable account growth.
- Strengthen crossâdepartment communication and ways of working to improve efficiency and delivery.
- Evolve the account management model to support proactive leadership and longâterm partnerships.
- Oversee project scoping, planning and delivery, improving clarity around timelines, budgets and responsibilities.
- Identify risks early, remove blockers and support teams to deliver with consistency.
- Oversee commercial performance across the client service function, including scopes, fees and profitability.
- Partner closely with New Business to ensure smooth handover and longâterm success of new accounts.
Key Requirements
- 10+ yearsâ experience in account management within a creative agency, media publisher, or brandâside studio.
- Proven track record of growing and nurturing accounts with commercial responsibility.
- Experience working within or alongside music, fashion, or culture brands.
- Experience managing and developing multiâlevel account teams.
- Demonstrated ability delivering integrated, multiâchannel campaigns, including live events, content production, and digital activations.
- Exceptional client management skills â confident in leading meetings, setting expectations, and nurturing longâterm relationships.
- Excellent written and verbal communication skills and confident when presenting ideas and updates to senior stakeholders.
- High level of organisation and attention to detail, with experience managing multiple complex projects simultaneously.
- A solutionsâfocused mindset.
- Financial fluency â comfortable overseeing budgets, negotiating fees, and tracking profitability.
- Strong understanding of creative processes across content, design, events, and production.
- Care about working in an environment where creativity, community, and culture are at the heart of what we do.
Nice to Have
- Experience working on largeâscale events.
- Experience helping scale or formalise agency processes during periods of growth.
- Familiarity with the NTS ecosystem and an understanding of its values and creative standards.
- A personal network of trusted freelancers and creative collaborators.
- Experience producing international or multiâmarket projects.
- Knowledge of project management tools such as Google Drive, Slack and Toggl.
Returns
This is a fullâtime fixedâterm contract. We also consider applicants wishing to work partâtime on a 4âday week. If so, please state your availability clearly in the application. Monday and Friday: working from home; Tuesday, Wednesday, Thursday: working in the Dalston London HQ. Flexible start time 9amâ5pm / 9:30amâ5:30pm / 10amâ6pm. 23 days holiday per year + bank holidays + your birthday off. 4 additional days off between Christmas and New Year for office closure. Employee Assistance Program with Health Heroes. NTS goods allowance. Enhanced maternity and paternity leave. Autoâenrolment into workplace pension after 3 months with Smart Pensions. A dynamic, inclusive, and supportive work environment. The chance to work on exciting and diverse projects with highâprofile clients. Applicants must be eligible to work in the UK. NTS is a diverse team, and warmly welcomes applicants from all backgrounds. We particularly welcome applications from underârepresented groups. If any potential applicants have accessibility needs and would like some assistance completing the application, we are here to help â please email us at support@ntslive.co.uk.
To apply
Please fill out this form by midnight on Sunday 22nd March 2026. No agencies or recruiters please.
Client Services Director in London employer: NTS Radio
Contact Detail:
NTS Radio Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Client Services Director in London
â¨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and donât be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on your dream job!
â¨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they operate. This way, you can tailor your responses to show that youâre not just a fit for the role, but also for the team at SOUP.WORLD.
â¨Tip Number 3
Practice your pitch! Be ready to talk about your experience and how it aligns with the Client Services Director role. Highlight your successes in nurturing client relationships and managing teams, as these are key to impressing the hiring managers.
â¨Tip Number 4
Donât forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Client Services Director in London
Some tips for your application đŤĄ
Show Your Experience: Make sure to highlight your 10+ years in account management. We want to see how you've grown and nurtured client accounts, so share specific examples that showcase your commercial instincts and leadership skills.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your achievements and how they relate to the role. Remember, weâre looking for structure and confidence!
Tailor Your Application: Donât just send a generic application! Tailor your responses to reflect our values at SOUP.WORLD and NTS. Show us how your experience aligns with our creative ecosystem and how you can contribute to our mission.
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures you donât miss any important details. Plus, it shows youâre keen on joining our team!
How to prepare for a job interview at NTS Radio
â¨Know Your Client Service Inside Out
Make sure you understand the ins and outs of client service management. Be ready to discuss your previous experiences in nurturing client accounts and how you've balanced creativity with operational needs. This will show that youâre not just a leader, but a strategic partner who can bring value to SOUP.WORLD.
â¨Showcase Your Commercial Acumen
Prepare examples that highlight your financial fluency and ability to oversee budgets. Discuss how you've successfully negotiated fees and tracked profitability in past roles. This will demonstrate your capability to protect creative integrity while meeting commercial realities.
â¨Demonstrate Your Leadership Skills
Be prepared to talk about how you've mentored and developed account teams in the past. Share specific instances where you set clear standards and expectations, and how that led to improved team performance. This will illustrate your commitment to fostering a supportive environment.
â¨Communicate Clearly and Confidently
Practice articulating your ideas and updates succinctly, especially when it comes to presenting to senior stakeholders. Strong written and verbal communication skills are crucial for this role, so consider rehearsing common interview questions to boost your confidence.