At a Glance
- Tasks: Lead client service function and nurture key relationships in a creative environment.
- Company: Join SOUP.WORLD, the vibrant creative studio at NTS, a global platform in music and culture.
- Benefits: Flexible working hours, 23 days holiday, enhanced parental leave, and a supportive work culture.
- Other info: Diverse team welcoming applicants from all backgrounds; flexible part-time options available.
- Why this job: Be part of exciting projects with high-profile clients while fostering creativity and community.
- Qualifications: 10+ years in account management with strong client relationship skills and commercial acumen.
The predicted salary is between 48000 - 72000 £ per year.
SOUP.WORLD — the in‑house creative studio at NTS, is seeking an experienced and commercially minded Client Service Director to lead our client service function. Founded in 2011, NTS has grown into a global platform and creative ecosystem broadcasting from around the world and collaborating with some of the most exciting names in music, fashion, and culture.
About You
You’re a senior client service leader with strong commercial instincts and a clear point of view on how great agencies operate. You bring structure, clarity and confidence to complex, multi‑stakeholder accounts and you’re comfortable balancing creativity with operational rigor. You’ve grown and nurtured client accounts before and understand how to move teams beyond delivery into long‑term partnership thinking. You care deeply about how clients are serviced, how teams are supported, and how work is delivered. You’re calm under pressure, decisive when needed, and trusted by both clients and internal teams. Importantly, you know how to protect creative integrity while meeting commercial realities.
Responsibilities
- Own senior client relationships across key SOUP.WORLD accounts, acting as a trusted strategic partner.
- Serve as the senior escalation point for client challenges, feedback and delivery risk.
- Mentor and develop the account management team, setting clear standards and expectations.
- Champion the operational structure of the partnerships function and how it works across SOUP.WORLD and NTS.
- Upskill the team in business development and sustainable account growth.
- Strengthen cross‑department communication and ways of working to improve efficiency and delivery.
- Evolve the account management model to support proactive leadership and long‑term partnerships.
- Oversee project scoping, planning and delivery, improving clarity around timelines, budgets and responsibilities.
- Identify risks early, remove blockers and support teams to deliver with consistency.
- Oversee commercial performance across the client service function, including scopes, fees and profitability.
- Partner closely with New Business to ensure smooth handover and long‑term success of new accounts.
Key Requirements
- 10+ years’ experience in account management within a creative agency, media publisher, or brand‑side studio.
- Proven track record of growing and nurturing accounts with commercial responsibility.
- Experience working within or alongside music, fashion, or culture brands.
- Experience managing and developing multi‑level account teams.
- Demonstrated ability delivering integrated, multi‑channel campaigns, including live events, content production, and digital activations.
- Exceptional client management skills — confident in leading meetings, setting expectations, and nurturing long‑term relationships.
- Excellent written and verbal communication skills and confident when presenting ideas and updates to senior stakeholders.
- High level of organisation and attention to detail, with experience managing multiple complex projects simultaneously.
- A solutions‑focused mindset.
- Financial fluency – comfortable overseeing budgets, negotiating fees, and tracking profitability.
- Strong understanding of creative processes across content, design, events, and production.
- Care about working in an environment where creativity, community, and culture are at the heart of what we do.
Nice to Have
- Experience working on large‑scale events.
- Experience helping scale or formalise agency processes during periods of growth.
- Familiarity with the NTS ecosystem and an understanding of its values and creative standards.
- A personal network of trusted freelancers and creative collaborators.
- Experience producing international or multi‑market projects.
- Knowledge of project management tools such as Google Drive, Slack and Toggl.
Returns
This is a full‑time fixed‑term contract. We also consider applicants wishing to work part‑time on a 4‑day week. If so, please state your availability clearly in the application. Monday and Friday: working from home; Tuesday, Wednesday, Thursday: working in the Dalston London HQ. Flexible start time 9am–5pm / 9:30am–5:30pm / 10am–6pm. 23 days holiday per year + bank holidays + your birthday off. 4 additional days off between Christmas and New Year for office closure. Employee Assistance Program with Health Heroes. NTS goods allowance. Enhanced maternity and paternity leave. Auto‑enrolment into workplace pension after 3 months with Smart Pensions. A dynamic, inclusive, and supportive work environment. The chance to work on exciting and diverse projects with high‑profile clients.
Applicants must be eligible to work in the UK. NTS is a diverse team, and warmly welcomes applicants from all backgrounds. We particularly welcome applications from under‑represented groups. If any potential applicants have accessibility needs and would like some assistance completing the application, we are here to help – please email us at support@ntslive.co.uk.
To apply
Please fill out this form by midnight on Sunday 22nd March 2026. No agencies or recruiters please.
Client Services Director employer: NTS Radio
At SOUP.WORLD, part of the innovative NTS creative ecosystem, we pride ourselves on fostering a dynamic and inclusive work culture that champions creativity and collaboration. As a Client Services Director, you will not only lead high-profile client accounts but also have the opportunity to mentor a talented team, ensuring both personal and professional growth in a supportive environment. With flexible working arrangements, generous holiday allowances, and a commitment to employee well-being, we offer a rewarding workplace where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Director
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at NTS Radio. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like NTS Radio before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Director
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to NTS Radio:Your cover letter is your chance to shine! Tell us why you want to work at NTS Radio specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at NTS Radio!
How to prepare for a job interview at NTS Radio
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
