At a Glance
- Tasks: Drive innovative outcomes using AI and data to transform business processes.
- Company: Join Northern Trust, a global leader in wealth management and banking services.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Dynamic role with significant impact across the organisation.
- Why this job: Be at the forefront of innovation, shaping the future of enterprise change management.
- Qualifications: Strong technical expertise in AI and business transformation required.
The predicted salary is between 72000 - 88000 £ per year.
About Northern Trust: As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world's most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity.
The ECM Head of Innovation role focuses on driving innovative outcomes working with NT's AI tooling and capabilities to drive influence, compliance, transparency and productivity returns alongside the Enterprise Change Management Office. The ECM Head of Innovation will interact and engage with all levels of Northern Trust to inspire and drive consistency and scalability in order to achieve sustainable success in change delivery across the enterprise.
We are seeking an individual to operate at the intersection of AI, data and business transformation. This individual will be required to work directly with end users and leadership teams to understand workflows, identify transformation opportunities, rapidly prototype solutions and drive production adoption. The ideal candidate combines strong technical expertise with exceptional business acumen and excels in ambiguous, high-impact environments where technology and organizational change must advance together.
The Head of Innovation will be responsible for setting up and overseeing the internal structure for innovation across ECM, defining and implementing an executable framework and supporting the adoption of innovation programs and structures across the bank. This will include creating and/or updating policies, procedures, and controls that align with organizational goals, innovation structures and regulatory requirements.
- Business Process Transformation:
- Design future-state operating models that leverage technology and AI to improve efficiency, risk-management, and decision-making.
- Embed alongside core ECM delivery pillars (EPMO, G&O and OCM) and Business teams to understand current state processes and identify opportunities to augment or automate workflows using AI, data products and automation technologies.
- Deploy and integrate AI, analytics and workflow solutions into enterprise platforms and business processes.
- Build prototypes and production ready solutions that demonstrate measurable business value.
- Partner with enterprise initiatives (e.g. AI Horizon) to leverage capability and inform strategic journey aligned to Change adoption, improvement and driven productivity solutions.
- Design multi-year implementation roadmaps to power accelerated and transparent execution, automated workflow management and uplifted controls, reporting, oversight and monitoring; influence product, platform, and data roadmaps based on real-world business needs and adoption patterns.
- Develop integrations, APIs, automation workflows, and custom applications that connect enterprise systems and data assets.
- Work closely with architecture, engineering, and platform teams to ensure innovative solutions are scalable and supportable.
- Responsible for continuous improvement and automation of business processes, leveraging tools and technology to automate intake, assessments and/or reporting.
- Organizational Change Acceleration:
- Partner with Hub & Spoke enterprise Change teams to drive adoption, training and stakeholder engagement and business readiness.
- Be a Change Champion across ECM and the wider enterprise, support implementation of solutions and drive uplift of innovation skills across ECM's partners through AI enablement and other tooling.
- Define and implement strategic feedback loops; capturing insights from deployment activities and user interactions.
- Work closely with Organizational Change Management (OCM), to support the stand up of ECM's center of excellence and advisory capability across NT, with an enhanced readiness and adoption toolkit.
Professional and Technical Competencies:
- Strong ability to understand complex business problems and rapidly translate them into pragmatic technical solutions.
- Experience implementing AI copilots, agentic workflows, RAG architectures, or intelligent automation solutions.
- Familiarity with orchestration frameworks, vector databases, and prompt engineering concepts.
- Hands-on experience with Azure, AWS, or GCP preferred.
- Experience working with enterprise data platforms such as Snowflake, Databricks, Azure Data Platform, or similar.
- Ability to influence stakeholders and build alignment across business, technology, risk, and operations teams.
- Comfortable engaging with both senior executives and technical teams.
Enterprise Change Management - Head of Innovation employer: ntrs
Northern Trust is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets tradition. Employees benefit from a strong focus on professional development, collaborative culture, and comprehensive support for work-life balance, making it an ideal place for those looking to grow their careers in global treasury and liquidity management.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Change Management - Head of Innovation
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Enterprise Change Management - Head of Innovation at ntrs!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like ntrs or be willing to refer you for that Enterprise Change Management - Head of Innovation position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from ntrs who’s on the lookout for their next Enterprise Change Management - Head of Innovation star!
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Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Enterprise Change Management - Head of Innovation role at ntrs!
We think you need these skills to ace Enterprise Change Management - Head of Innovation
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at ntrs. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at ntrs
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at ntrs. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
