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For Companies At a Glance
- Tasks: Lead a team to create unforgettable travel experiences for artists and their teams.
- Company: Join NTRP, where travel meets music in an exciting environment.
- Benefits: Enjoy gym memberships, extra holiday days, and exclusive event access.
- Why this job: Be a mentor while managing high-profile accounts in the vibrant world of entertainment.
- Qualifications: 5+ years in travel, with leadership experience and a passion for client service.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Setting the Stage
At NTRP, we craft world-class travel experiences for artists and their teams, ensuring they move effortlessly across the globe. As a Team Leader – Travel and Touring (Luxury/Concierge), you will manage a portfolio of complex accounts and guide a team of travel specialists to achieve excellence. This role is perfect for an experienced professional who thrives in high-pressure, fast-paced environments and is ready to take on a leadership position while still maintaining direct client responsibilities.
Your Set List
- Lead by Example: Oversee a team of travel specialists, setting the standard for client service, efficiency, and problem-solving.
- Manage High-Profile Accounts: Take full ownership of your own portfolio of artists, ensuring flawless end-to-end travel arrangements.
- Develop and Mentor: Provide ongoing training, mentorship, and support to help your team refine their skills and grow within the business.
- Ensure Business Growth: Collaborate with senior leadership to develop new strategies for securing and expanding client relationships.
- Maintain High Margins: Ensure a team average booking margin of at least 15%, balancing client needs with profitability.
- Oversee Complex Itineraries: Handle high-stakes, fast-moving travel logistics, from budget airlines to private charters, last-minute changes, and VIP requests.
- Drive Operational Excellence: Monitor and refine internal processes, ensuring efficiency, accuracy, and top-tier client service across the team.
- Act as a Problem-Solver: Be the go-to expert for crisis management, providing swift, strategic solutions in high-pressure situations.
- Build Strong Industry Relationships: Develop and maintain relationships with artists, management teams, and key travel partners.
Rockstar Requirements
- Experience: 5+ years in a travel-related role, with at least 2 years managing high-profile or complex entertainment clients and 1 year of team leadership experience.
- Luxury or concierge experience.
- GDS Expertise: Advanced proficiency in GDS systems (including Galileo) is essential, including handling reissues, refunds, and complex itinerary modifications.
- Leadership & Coaching Skills: A track record of mentoring and developing team members while maintaining your own client portfolio.
- Exceptional Client Management: Proven success in managing relationships, anticipating needs, and delivering an elite level of service.
- Operational Excellence: Ability to optimize workflows, implement best practices, and ensure flawless service delivery.
- Business Acumen: A track record of successfully identifying and securing new business opportunities in the entertainment or travel sectors.
- Relationship Builder: Outstanding interpersonal and communication skills to build trust and maintain rapport with your team, clients, and partners.
- Resilience & Adaptability: A calm and composed approach to high-pressure environments, thriving under fast-changing conditions.
- Strategic Thinking: Ability to balance day-to-day team management with long-term planning and growth initiatives.
What We Need...Your Boarding Pass
As a Team Leader, you will combine hands-on client management with leadership responsibilities, ensuring your team delivers exceptional service while supporting their growth and development. You will be both a mentor and a strategic thinker, driving new business opportunities and maintaining the highest standards in music travel.
If you are ready to take centre stage in a leadership role while keeping your passion for client service, we want to hear from you. Join NTRP and shape the future of tour travel for the world’s top artists.
Perks at NTRP
- Gym Membership (Hussle or ClassPass membership)
- Day off for your birthday
- 25 days holiday, increasing a day per year to a maximum of 30 days
- Employee Assistant Programme - including counselling and lifestyle coaching system
- Agent rates and perks on travel
- Staff discounts on shopping
- Cycle to Work
- Techscheme
- Guestlist/tickets to some of the best events in the world
Travel Team Leader in London employer: NTRP Live, Touring & Travel
Contact Detail:
NTRP Live, Touring & Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Team Leader in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the travel and music industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on your dream job!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers or clients, make sure to highlight your experience in managing high-profile accounts and leading teams. Share specific examples of how you've solved problems under pressure – that’s what they want to hear!
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like NTRP, and express your interest in working with them. A well-timed email can set you apart from the crowd and show your enthusiasm for the role.
✨Tip Number 4
Keep learning! Stay updated on the latest trends in travel and entertainment. Whether it’s through online courses or industry news, showing that you’re committed to professional growth will impress potential employers and help you stand out.
We think you need these skills to ace Travel Team Leader in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your love for travel and music shine through! We want to see how excited you are about the role and how your experiences align with our mission at NTRP.
Tailor Your CV: Make sure to customise your CV for this position. Highlight your leadership experience and any relevant travel roles you've had, especially those involving high-profile clients. We’re looking for specifics that show you can handle the fast-paced environment!
Be Authentic: Don’t be afraid to let your personality come through in your application. We value authenticity and want to know what makes you unique. Share your story and how it connects to the role of Team Leader.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This helps us keep track of your application and ensures it gets into the right hands quickly!
How to prepare for a job interview at NTRP Live, Touring & Travel
✨Know Your Travel Stuff
Brush up on your travel industry knowledge, especially around high-profile accounts and luxury services. Be ready to discuss your experience with GDS systems like Galileo, as well as any complex itineraries you've managed.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your mentoring style and how you've helped team members grow, especially in high-pressure situations.
✨Demonstrate Problem-Solving Prowess
Think of specific instances where you’ve had to solve crises or manage last-minute changes. Be ready to explain your thought process and how you kept clients satisfied while maintaining operational excellence.
✨Build Rapport with Interviewers
Remember, this role is all about relationships! Practice building rapport during the interview by being personable and engaging. Show your passion for client service and how you can connect with artists and their teams.
