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- Tasks: Support and guide on Employee Relations cases, ensuring efficient handling and minimising risks.
- Company: Join a global consulting firm known for its dynamic work culture and commitment to employee development.
- Benefits: Enjoy hybrid working, flexible hours, and a supportive team environment.
- Why this job: Make a real impact in employee relations while developing your HR skills in a collaborative setting.
- Qualifications: Background in HR with experience in managing high-volume ER casework is essential.
- Other info: Office days are typically Tuesday and Thursday; start ASAP!
The predicted salary is between 36000 - 60000 £ per year.
We are recruiting on behalf of our Global Consulting client for an Employee Relations Specialist. This is a permanent role offering hybrid and flexi working. A standard week would include Tues & Thurs in the office, with flexi hours between 7am-9pm. It will be a 40 hour work week. The office is in South Birmingham.
Our client needs you to provide in-depth support and guidance on various Employee Relations cases across their customer’s business, ensuring cases are handled expediently and with regard to minimising cost and litigation risk. You would have a background in HR, with experience managing ER case work including grievances, complaints and other typical ‘high volume’ cases.
Proactively manage live employee relations cases by phone and email, escalated from the Frontline Response Team (FLRT) and other channels, ensuring advice is tailored to be best fit for the assigned client business sector. Case management of various types of case including but not limited to long-term sickness, disciplinary, grievance, client removal, redundancy, capability.
Highlight high risk cases, trends, and management capability issues to ELM, ERTL or People BP as appropriate, for the relevant sector in the client’s business. Coach, guide, and influence client line managers to take the best approach to dealing with employee relations issues. Build strong working relationships with client line managers responsible for undertaking employee relation procedures.
Identify opportunities for policy/procedural improvement and report to Team Lead. Communicate high risk cases/possible PR risks to the ELM. Liaise effectively with other internal departments (payroll, TUPE) and external teams. Support other sectors as required to cover sickness/holidays of colleagues.
Good IT skills – Excel, Word, Outlook, Top desk, SAP. Pragmatic, creative approach to problem solving. Sound knowledge of discrimination law, especially in the area of disability. Previous experience of using SAP and Top desk.
First will be a video conference call, followed by a face-to-face in Birmingham before an offer is made. Start: ASAP - allowing for notice periods. Permanent role, 40 hr week Mon-Fri (flexi hours 7am-9pm) South Birmingham (office days generally Tues & Thurs). Salary: negotiable based on experience.
PERFORMANCE MANAGEMENT SPECIALIST employer: Ntrinsic Consulting
Contact Detail:
Ntrinsic Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PERFORMANCE MANAGEMENT SPECIALIST
✨Tip Number 1
Familiarise yourself with the specific employee relations issues that are prevalent in the industry of the client you’ll be working with. Understanding the nuances of these cases will help you demonstrate your expertise during interviews.
✨Tip Number 2
Prepare to discuss real-life scenarios where you've successfully managed high-volume employee relations cases. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your problem-solving skills.
✨Tip Number 3
Research the company culture and values of our Global Consulting client. Tailoring your approach to align with their ethos can set you apart and show that you're a good fit for their team.
✨Tip Number 4
Practice your video interview skills, as the first round will be conducted this way. Ensure you have a professional background, good lighting, and a reliable internet connection to make a great first impression.
We think you need these skills to ace PERFORMANCE MANAGEMENT SPECIALIST
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant HR experience, particularly in managing employee relations cases. Use specific examples that demonstrate your ability to handle grievances, complaints, and high-volume cases.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your understanding of the importance of minimising litigation risk and your proactive approach to managing employee relations issues.
Showcase Relevant Skills: Emphasise your IT skills, especially with Excel, Word, Outlook, SAP, and Top Desk. Provide examples of how you've used these tools effectively in previous roles to manage cases or improve processes.
Prepare for Interviews: Since the first interview will be a video call, practice common interview questions related to employee relations. Be ready to discuss your problem-solving approach and how you would coach client line managers in handling ER issues.
How to prepare for a job interview at Ntrinsic Consulting
✨Know Your Employee Relations Basics
Brush up on your knowledge of employee relations, especially around grievances and complaints. Be prepared to discuss specific cases you've managed in the past and how you approached them.
✨Demonstrate Your Problem-Solving Skills
Showcase your pragmatic and creative approach to problem-solving during the interview. Prepare examples where you've successfully navigated complex ER issues and highlight the outcomes.
✨Familiarise Yourself with Relevant Laws
Make sure you're well-versed in discrimination law, particularly regarding disability. This knowledge will be crucial in demonstrating your capability to handle sensitive cases effectively.
✨Build Rapport with Interviewers
Since building strong relationships is key in this role, practice establishing rapport during your interview. Engage with your interviewers, ask insightful questions, and show genuine interest in their company culture.
