At a Glance
- Tasks: Provide hands-on IT support and troubleshoot issues for users onsite and remotely.
- Company: Join a dynamic enterprise environment focused on customer service and collaboration.
- Benefits: Competitive pay, potential for contract extension, and a supportive team atmosphere.
- Other info: Great opportunity for career growth in a fast-paced, team-oriented setting.
- Why this job: Make a real difference by helping users solve their tech problems every day.
- Qualifications: 2+ years in IT support, strong knowledge of Microsoft O365, and excellent problem-solving skills.
The predicted salary is between 35000 - 40000 € per year.
Rate: £17.62 per hour PAYE
Location: Onsite | Northwich (Mon – Fri, 8am–5pm)
Contract: 6 Months (possibility to extend)
Start Date: ASAP
Our client is looking to hire an experienced IT Operations Analyst to support onsite users in a fast-paced enterprise environment. This role is ideal for someone who enjoys hands-on technical support, thrives in a customer-focused setting, and can confidently manage both onsite and remote IT issues across a broad user base. You’ll be joining a collaborative IT function where you’ll work closely with regional and global teams to help maintain a high level of service availability and end-user support. The environment is dynamic, team-oriented, and well suited to someone who is proactive, adaptable, and comfortable working independently onsite.
Responsibilities
- Provide 2nd level IT support to end users
- Troubleshoot and resolve incidents using basic analysis techniques
- Assist with root cause analysis on recurring issues
- Provide onsite and remote support using remote control software
- Support users with hardware, software, and connectivity issues
- Work collaboratively with project teams and other IT support functions
- Liaise with external vendors and partners regarding user support
- Ensure incidents are managed in line with ITIL processes
- Maintain accurate incident logging and documentation
- Perform hardware and software change requests
- Attend end-user meetings to provide local IT support when required
- Support regional infrastructure maintenance alongside global IT teams
- Install and maintain local IT infrastructure as needed
Experience & Qualifications
- Minimum 2 years’ experience in a technical IT support or customer support role
- Strong knowledge of Microsoft O365 and Windows 11
- Experience supporting Android and iOS mobile devices
- Familiarity with remote support tools such as Bomgar
- Experience with MS Intune, SAP GUI, VPN, and wireless connectivity support
- Exposure to incident management platforms, ideally ServiceNow
- Strong customer service and problem-solving skills
- Degree in Computer Science, Informatics, or similar preferred
IT Support Analyst in Northwich employer: Ntrinsic Consulting
Join a dynamic and collaborative team as an IT Support Analyst in Northwich, where you will thrive in a fast-paced environment that values hands-on technical support and customer service excellence. Our company fosters a supportive work culture with opportunities for professional growth, ensuring you can develop your skills while contributing to a high level of service availability for our users. Enjoy the benefits of working onsite with a dedicated team, where your proactive approach and adaptability will be recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst in Northwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common IT support scenarios. Think about how you'd troubleshoot specific issues or handle difficult users. We recommend role-playing with a friend to build your confidence!
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal website where you can highlight your technical projects, certifications, and any relevant experience. This gives potential employers a tangible way to see what you can do.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and ensures your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Support Analyst in Northwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in IT support and customer service. We want to see how your skills match the job description, so don’t be shy about showcasing your knowledge of Microsoft O365, Windows 11, and any remote support tools you've used.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the IT Support Analyst role. Share specific examples of how you've tackled IT issues in the past and how you thrive in a collaborative environment.
Show Off Your Problem-Solving Skills:In your application, highlight instances where you've successfully resolved technical issues. We love candidates who can think on their feet and provide excellent customer service, so make sure to include those experiences!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Ntrinsic Consulting
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft O365, Windows 11, and mobile device support. Be ready to discuss specific troubleshooting scenarios you've handled in the past, as this will show your hands-on experience and technical prowess.
✨Show Off Your Customer Service Skills
Since this role is customer-focused, prepare examples that highlight your problem-solving abilities and how you've successfully assisted users in the past. Think about times when you turned a frustrated user into a satisfied one – those stories will resonate well!
✨Familiarise Yourself with ITIL Processes
Understanding ITIL processes is crucial for this position. Brush up on incident management and be prepared to discuss how you've applied these principles in previous roles. This will demonstrate your ability to manage incidents effectively and maintain service availability.
✨Be Ready for Team Collaboration Questions
This role involves working closely with regional and global teams, so expect questions about teamwork and collaboration. Prepare to share experiences where you worked with others to solve IT issues or improve processes, showcasing your adaptability and proactive nature.
