At a Glance
- Tasks: Provide hands-on IT support and troubleshoot issues for users onsite and remotely.
- Company: Join a dynamic enterprise environment focused on customer satisfaction.
- Benefits: Competitive pay, potential for contract extension, and collaborative team culture.
- Other info: Opportunity to work with global teams and grow your IT career.
- Why this job: Make a real difference by supporting users and enhancing their tech experience.
- Qualifications: Experience in IT support and strong problem-solving skills required.
The predicted salary is between 35000 - 40000 € per year.
Rate: £17.62 per hour PAYE
Location: Onsite | Northwich (Mon – Fri, 8am–5pm)
Contract: 6 Months (possibility to extend)
Start Date: ASAP
Our client is looking to hire an experienced IT Operations Analyst to support onsite users in a fast-paced enterprise environment. This role is ideal for someone who enjoys hands-on technical support, thrives in a customer-focused setting, and can confidently manage both onsite and remote IT issues across a broad user base. You’ll be joining a collaborative IT function where you’ll work closely with regional and global teams to help maintain a high level of service availability and end-user support. The environment is dynamic, team-oriented, and well suited to someone who is proactive, adaptable, and comfortable working independently onsite.
Responsibilities
- Provide 2nd level IT support to end users
- Troubleshoot and resolve incidents using basic analysis techniques
- Assist with root cause analysis on recurring issues
- Provide onsite and remote support using remote control software
- Support users with hardware, software, and connectivity issues
- Work collaboratively with project teams and other IT support functions
- Liaise with external vendors and partners regarding user support
- Ensure incidents are managed in line with ITIL processes
- Maintain accurate incident logging and documentation
- Perform hardware and software change requests
- Attend end-user meetings to provide local IT support when required
- Support regional infrastructure maintenance alongside global IT teams
- Install and maintain local IT infrastructure as needed
IT Support Analyst employer: Ntrinsic Consulting
Join a dynamic and collaborative team as an IT Support Analyst in Northwich, where you will thrive in a fast-paced enterprise environment. Our company values hands-on technical support and offers a customer-focused culture that encourages proactive problem-solving and independent work. With opportunities for professional growth and a supportive atmosphere, we are committed to maintaining a high level of service availability while fostering your career development.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews by practising common IT support scenarios. Think about how you'd troubleshoot specific issues and be ready to demonstrate your problem-solving skills. We want you to shine!
✨Tip Number 3
Don’t forget to showcase your soft skills! Being customer-focused and adaptable is key in IT support. Share examples of how you've successfully helped users in the past during your conversations.
✨Tip Number 4
Apply through our website for the best chance at landing that IT Support Analyst role. We’re always on the lookout for proactive candidates who can thrive in a dynamic environment like ours!
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the IT Support Analyst role. We want to see how your background aligns with the hands-on technical support and customer-focused environment we thrive in.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our collaborative team. We love seeing enthusiasm and a proactive attitude!
Showcase Problem-Solving Skills:In your application, give examples of how you've tackled IT issues in the past. We’re looking for candidates who can confidently manage both onsite and remote problems, so don’t hold back on sharing your success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Ntrinsic Consulting
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills relevant to the role. Be prepared to discuss troubleshooting techniques and how you've resolved IT issues in the past. Familiarise yourself with common hardware and software problems, as well as remote support tools, so you can confidently demonstrate your expertise.
✨Showcase Your Customer Service Skills
Since this role is customer-focused, think of examples where you've provided excellent support to users. Highlight your ability to communicate clearly and effectively, especially when dealing with frustrated users. Remember, it's all about making their experience as smooth as possible!
✨Understand ITIL Processes
Get a good grasp of ITIL processes, as they are crucial for managing incidents effectively. Be ready to discuss how you've applied these principles in previous roles. This shows that you not only understand the technical side but also the importance of structured support.
✨Be Ready for Team Collaboration
This position involves working closely with various teams, so be prepared to talk about your experience in collaborative environments. Share examples of how you've worked with project teams or liaised with vendors. Emphasising your adaptability and teamwork will make you stand out!
