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- Tasks: Engage with high-value customers, ensuring a seamless and exceptional experience.
- Company: Join a dynamic team dedicated to delivering top-notch customer support for a leading client.
- Benefits: Enjoy remote work flexibility and competitive pay rates ranging from £30-39 per hour.
- Why this job: Be part of a high-performing team that values customer satisfaction and drives impactful change.
- Qualifications: Requires 2+ years in customer management and knowledge of blockchain or crypto.
- Other info: Multiple positions available on a 12-month contract; must be based in the UK.
Duration: 12 month contract
Multiple positions available
Location: REMOTE - candidates must be based in the UK
Rate: £30-39 per HOUR, 40 hr week (equiv. £240-312 per DAY) - inside IR35, you would be payrolled by Ntrinsic similar to an umbrella agreement
As a Concierge, you will serve as a primary subject matter expert for our Client's products, providing world-class service and support to their most valued customers. You'll join a high functioning team of customer focussed support professionals who know their performance is essential to our Client achieving its mission. We're looking for an individual who has a passion for making the customer experience seamless and phenomenal.
In addition to excellent communication in English, either French, Dutch or German would also be beneficial.
Responsibilities:
- Serve as the primary touchpoint and relationship owner for selected high value Consumer customers.
- Provide a best in class experience for customers through effective stakeholder management, task management, decisive prioritization, and efficient execution.
- Handle requests through to resolution, including collaborating across teams of subject matter specialists.
- Model an investigative mentality to help address critical customer issues at the root cause.
- Represent and advocate for the customer across organizations to drive impactful changes.
- Champion clear communication with internal and external partners to align on solutions and drive results.
- Onboard the customers, understanding their goals, helping them understand how to set up, secure, fund and begin using their account.
- Proactively monitor customers' accounts for any potential issues and when one is identified, either resolve it on their behalf or help them do so.
- Introduce customers to newly released features or products that they may be interested in.
- Educate customers about benefits that they aren't currently taking advantage of, but could be.
- Act as an escalation point for any issues not resolved effectively by inbound Premium Support, for deep dives of customer accounts requested by business partners, or based on customer request to speak to their RM.
- Proactively identify customer needs before they become an issue to simplify the customer experience, reduce friction, and strengthen trust.
Key Skills:
- Minimum of 2 years of relevant experience in an enterprise customer / account management / advisory role in a fast paced environment.
- Basic knowledge of blockchain, infrastructure, staking, ROI/staking rewards, custody, and/or crypto.
- Experience working with Google Suite (Slides, Doc and Sheets) + overall presentation preparation.
- Fantastic communication skills in order to operate across multiple departments and stakeholders.
- Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization.
Concierge Agent - High Value Customer Engagement employer: Ntrinsic Consulting
Contact Detail:
Ntrinsic Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge Agent - High Value Customer Engagement
✨Tip Number 1
Familiarise yourself with the specific products and services offered by our client. Understanding their offerings will allow you to engage more effectively with high-value customers and demonstrate your expertise during interviews.
✨Tip Number 2
Brush up on your communication skills, especially if you speak any additional languages like French, Dutch, or German. Being multilingual can set you apart from other candidates and enhance your ability to connect with diverse customers.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've resolved customer issues in the past. Highlighting your investigative mentality and proactive approach will resonate well with the role's requirements.
✨Tip Number 4
Network with professionals in the blockchain and crypto space. Engaging with industry experts can provide insights into current trends and challenges, making you a more informed candidate who understands the landscape.
We think you need these skills to ace Concierge Agent - High Value Customer Engagement
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and account management. Emphasise any roles where you've provided high-value support or managed relationships with key clients.
Craft a Compelling Cover Letter: In your cover letter, express your passion for enhancing customer experiences. Mention specific examples of how you've successfully resolved customer issues or improved service delivery in previous roles.
Highlight Language Skills: If you speak French, Dutch, or German, be sure to mention this prominently in your application. These skills are beneficial for the role and can set you apart from other candidates.
Showcase Relevant Knowledge: Demonstrate your understanding of blockchain and crypto-related concepts in your application. If you have experience with these topics, include it to show you're well-prepared for the role.
How to prepare for a job interview at Ntrinsic Consulting
✨Showcase Your Customer-Centric Mindset
As a Concierge Agent, your primary role is to provide exceptional service to high-value customers. Be prepared to share specific examples from your past experiences where you went above and beyond to ensure customer satisfaction. Highlight your ability to understand and anticipate customer needs.
✨Demonstrate Your Problem-Solving Skills
The role requires an investigative mentality to address critical customer issues. During the interview, discuss situations where you successfully resolved complex problems. Emphasise your approach to identifying root causes and collaborating with teams to implement effective solutions.
✨Familiarise Yourself with Relevant Technologies
Having a basic knowledge of blockchain and crypto is essential for this position. Brush up on these topics before your interview. Being able to discuss how these technologies impact customer experience will show your commitment and understanding of the industry.
✨Prepare for Role-Playing Scenarios
Interviews for customer-facing roles often include role-playing exercises. Be ready to demonstrate how you would handle various customer interactions, from onboarding to resolving issues. Practising these scenarios can help you feel more confident and articulate during the interview.
