At a Glance
- Tasks: Provide hands-on IT support and troubleshoot issues for users in a fast-paced environment.
- Company: Join a dynamic team focused on delivering top-notch IT services.
- Benefits: Competitive pay, potential for contract extension, and a collaborative work culture.
- Other info: Opportunity to work with global teams and grow your IT career.
- Why this job: Make a real difference by supporting users and enhancing their tech experience.
- Qualifications: 2+ years in IT support, strong knowledge of Microsoft O365, and excellent problem-solving skills.
The predicted salary is between 35000 - 40000 € per year.
Rate: £17.62 per hour PAYE
Location: Onsite | Northwich (Mon – Fri, 8am–5pm)
Contract: 6 Months (possibility to extend)
Start Date: ASAP
Our client is looking to hire an experienced IT Operations Analyst to support onsite users in a fast-paced enterprise environment. This role is ideal for someone who enjoys hands-on technical support, thrives in a customer-focused setting, and can confidently manage both onsite and remote IT issues across a broad user base.
You’ll be joining a collaborative IT function where you’ll work closely with regional and global teams to help maintain a high level of service availability and end-user support. The environment is dynamic, team-oriented, and well suited to someone who is proactive, adaptable, and comfortable working independently onsite.
Responsibilities
- Provide 2nd level IT support to end users
- Troubleshoot and resolve incidents using basic analysis techniques
- Assist with root cause analysis on recurring issues
- Provide onsite and remote support using remote control software
- Support users with hardware, software, and connectivity issues
- Work collaboratively with project teams and other IT support functions
- Liaise with external vendors and partners regarding user support
- Ensure incidents are managed in line with ITIL processes
- Maintain accurate incident logging and documentation
- Perform hardware and software change requests
- Attend end-user meetings to provide local IT support when required
- Support regional infrastructure maintenance alongside global IT teams
- Install and maintain local IT infrastructure as needed
Experience & Qualifications
- Minimum 2 years’ experience in a technical IT support or customer support role
- Strong knowledge of Microsoft O365 and Windows 11
- Experience supporting Android and iOS mobile devices
- Familiarity with remote support tools such as Bomgar
- Experience with MS Intune, SAP GUI, VPN, and wireless connectivity support
- Exposure to incident management platforms, ideally ServiceNow
- Strong customer service and problem-solving skills
- Degree in Computer Science, Informatics, or similar preferred
Locations
IT Support Analyst in Cheshire, Warrington employer: Ntrinsic Consulting
Join a dynamic and collaborative team as an IT Support Analyst in Northwich, where you'll enjoy a supportive work culture that prioritises employee growth and development. With a focus on hands-on technical support, you'll have the opportunity to enhance your skills while working closely with regional and global teams in a fast-paced environment. Our commitment to maintaining a high level of service availability ensures that you will find meaningful and rewarding employment here.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst in Cheshire, Warrington
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common IT support scenarios. Think about how you'd troubleshoot specific issues or handle difficult users. We recommend role-playing with a friend to build your confidence!
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal website where you can highlight your technical projects and achievements. This gives potential employers a tangible sense of what you can bring to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and ensures your application gets the attention it deserves. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Support Analyst in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in IT support. We want to see how your skills match the job description, so don’t be shy about showcasing your knowledge of Microsoft O365, Windows 11, and any other tech you've worked with.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the IT Support Analyst role. We love seeing enthusiasm and a bit of personality, so let us know what excites you about this opportunity.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled IT issues in the past. We’re looking for someone who can think on their feet, so share those stories that demonstrate your troubleshooting prowess!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Ntrinsic Consulting
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft O365, Windows 11, and mobile device support. Be ready to discuss specific issues you've resolved in the past and how you approached them. This will show that you're not just familiar with the tools but can also apply your knowledge effectively.
✨Show Off Your Customer Service Skills
Since this role is customer-focused, prepare examples of how you've provided excellent support in previous positions. Think about times when you went above and beyond to help a user or resolved a tricky issue. This will demonstrate your commitment to user satisfaction.
✨Familiarise Yourself with ITIL Processes
Understanding ITIL processes is crucial for this role. Brush up on how incidents are managed and documented. You might be asked about your experience with incident management platforms like ServiceNow, so be ready to discuss how you've used these tools in your previous roles.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions where you'll need to troubleshoot a problem on the spot. Practice thinking through your responses out loud, as this will help you articulate your thought process during the interview. It’s all about showing how you approach problem-solving in real-time!
