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- Tasks: Onboard customers by facilitating training sessions and workshops tailored to their goals.
- Company: nTop is a dynamic software company focused on customer success and innovative engineering solutions.
- Benefits: Enjoy a competitive salary, potential remote work, and opportunities for professional growth.
- Why this job: Join a collaborative team that values customer feedback and drives impactful onboarding experiences.
- Qualifications: Requires a degree in Engineering, 3+ years of relevant experience, and strong technical skills.
- Other info: Position available in Germany or the UK, with occasional travel for customer engagements.
The predicted salary is between 51000 - 71000 £ per year.
Overview
nTop is hiring for a Senior Onboarding Engineer. This role will be critical in helping our customers achieve success and initial value by facilitating a training curriculum that enables them to execute applications and workflows that are specific to their goals. This role will work collaboratively with Customer Success Managers, Solutions Engineers, Sales Reps, Application Engineers, Product, etc. to help drive the voice of the customer into everything we do at nTop.
Overview
nTop is hiring for a Senior Onboarding Engineer. This role will be critical in helping our customers achieve success and initial value by facilitating a training curriculum that enables them to execute applications and workflows that are specific to their goals. This role will work collaboratively with Customer Success Managers, Solutions Engineers, Sales Reps, Application Engineers, Product, etc. to help drive the voice of the customer into everything we do at nTop.
This role can be based in Germany or the United Kingdom, and reports to the Director of Customer Success.
What You’ll Do
- This role will be primarily focused on and responsible for onboarding nTop customers in the EMEA region, including managing software training sessions and application (use case) specific workshops
- You will be responsible for carrying out training sessions based on pre-developed curriculum, as well as recommending training sessions that help our customers achieve their desired outcomes (both 1-to-many and 1-to-1)
- As an nTop platform expert, you will help enable our customers by clearly demonstrating how to execute nTop applications, as well as answering any customer questions
- Be an integral part of driving performance for TTFV (time to first value) and platform adoption (usage)
- Help drive retention and growth among our customers by understanding their business and technical needs, and using that to drive an effective onboarding experience
- Leverage CRM tools reporting in order to track and manage customers’ onboarding experiences
- Drive the product feedback loop from customers via tracking tools and internal collaboration during the onboarding stage in order to support VOC initiatives
- Curate and develop technical content on our LMS (Learning Management System) and the nTop Learning Center
- Work with customers directly for hands on application development in the software
- Up to 10% of travel for onsite customer engagements and/or trade shows
Required Experience
- Hands-on experience in the aerospace and defense industry, industrial and/or high performance automotive, with a background in design optimization on real programs — bringing real-world insight into complex, high-stakes operational workflows
- A Bachelor\’s and/or Master\’s degree in Engineering or similar, plus 3+ years of accomplished industrial experience (highly-relevant doctoral degrees can be substituted for three years)
- Strong proficiency in parametric modeling and 3D CAD
- Fluent in Python / MATLAB
- Demonstrated knowledge of design optimization & surrogate modeling / inverse design
- 5+ years of experience working in an engineering or design role
- Customer-focused, enthusiastic, positive, and service oriented attitude with a strong understanding of engineering software or experience in a technical environment and experience working with large enterprise customers
- A passion for teaching, and ability to clearly communicate and demonstrate complex concepts
- Exceptional communication skills (written and verbal), highly organized, collaborative and detail oriented
- Exceptional relational intelligence that enables you to guide customers through the onboarding process, effectively reading their concerns, adapting communication styles to different stakeholders, and transforming potentially complex technical challenges or learning hurdles into positive outcomes
- Results-driven mentality, self-starter with a bias for speed and action
- Comfortable in a startup environment where we move quickly and wear many hats in a dynamic setting
Preferred Experience
- Experience with FEA/CFD concepts and how to apply them to real life engineering problems (i.e Heat Exchangers and Aircraft Design)
- Familiarity with FEA/CFD tools such as Abaqus, Ansys, Fluent, Nastran, LS-Dyna and engineering and CAD software such as Solidworks, Catia, Matlab, etc.
- Prior experience with nTop
- Working knowledge of additive manufacturing and other advanced manufacturing techniques.
- Strong analytical skills, with the ability to translate data into insights. Experience with Excel preferred
- Prior experience with a managing a learning management system
- Proficiency with Javascript, HTML/CSS, or Adobe CS
Compensation
- £60,000-80,000 GBP annually
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Engineering and Information Technology
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Industries
Software Development
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Senior Onboarding Engineer, EMEA employer: nTop
Contact Detail:
nTop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Onboarding Engineer, EMEA
✨Tip Number 1
Familiarise yourself with nTop's platform and its applications. Understanding the software inside out will not only help you during the onboarding process but also demonstrate your commitment and expertise to potential employers.
✨Tip Number 2
Network with professionals in the aerospace and defence industry, as well as those in high-performance automotive sectors. Engaging with these communities can provide insights into customer needs and expectations, which is crucial for a role focused on customer success.
✨Tip Number 3
Showcase your teaching skills by preparing to discuss how you would approach training sessions. Be ready to share examples of how you've successfully communicated complex concepts in the past, as this will highlight your ability to engage customers effectively.
✨Tip Number 4
Stay updated on the latest trends in engineering software and design optimisation. Being knowledgeable about current tools and methodologies will position you as a valuable asset to the team and enhance your credibility during the interview process.
We think you need these skills to ace Senior Onboarding Engineer, EMEA
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in onboarding, training, and customer success. Emphasise your hands-on experience in the aerospace and defence industry, as well as your proficiency in engineering software.
Craft a Compelling Cover Letter: In your cover letter, express your passion for teaching and your ability to communicate complex concepts clearly. Mention specific examples of how you've successfully onboarded customers or facilitated training sessions in the past.
Showcase Technical Skills: Clearly outline your technical skills, especially in parametric modelling, 3D CAD, Python, and MATLAB. Provide examples of projects where you applied these skills, particularly in relation to design optimisation.
Highlight Customer-Focused Achievements: Demonstrate your customer-focused attitude by including achievements that showcase your ability to understand and meet customer needs. Use metrics or specific outcomes to illustrate how you've driven customer success and retention.
How to prepare for a job interview at nTop
✨Showcase Your Technical Expertise
As a Senior Onboarding Engineer, you'll need to demonstrate your hands-on experience in engineering and design. Be prepared to discuss specific projects where you've applied parametric modelling, 3D CAD, or programming in Python/MATLAB. Highlight how your technical skills can help customers achieve their goals.
✨Emphasise Your Customer-Centric Approach
This role is all about helping customers succeed. Share examples of how you've previously engaged with clients to understand their needs and tailor your approach accordingly. Show that you can adapt your communication style to different stakeholders and transform challenges into positive outcomes.
✨Prepare for Collaborative Scenarios
You'll be working closely with various teams, so it's essential to demonstrate your collaborative skills. Think of instances where you've successfully worked with cross-functional teams, such as Customer Success Managers or Sales Reps, to drive customer satisfaction and product adoption.
✨Demonstrate Your Passion for Teaching
Since the role involves facilitating training sessions, express your enthusiasm for teaching and sharing knowledge. Prepare to discuss how you've effectively communicated complex concepts in the past, and be ready to showcase your ability to engage and motivate learners.
