At a Glance
- Tasks: Welcome patients, manage appointments, and assist with administrative tasks in a healthcare setting.
- Company: Join the University Hospitals Tees, a leading NHS Trust focused on outstanding patient care.
- Benefits: Enjoy a competitive salary, health benefits, and opportunities for personal growth.
- Other info: Flexible working hours and a commitment to diversity and inclusion.
- Why this job: Make a difference in people's lives while gaining valuable experience in a supportive environment.
- Qualifications: GCSEs in Maths and English, customer service experience, and IT skills required.
The predicted salary is between 25272 - 25272 £ per year.
Find out about the current vacancies available at the Trust and take the next step in your career with us.
Main area: admin
Grade: B2
Contract: 12 months (Fixed Term)
Hours: Full time - 37.5 hours per week
Job ref: 345-COR8116522
Site: North Tees and Hartlepool Foundation Trust
Town: Stockton On Tees
Salary: £25,272 Pro Rata
Salary period: Yearly
Closing: 01/09/2026 12:00
Job overview
Working within the Centralised OPD Admin Team as Clerical & Receptionist:
- Greeting patients face to face
- Answering telephone
- Making follow up appointments
- Dealing with ward requests
Main duties of the job
- Greeting patients face to face and via the telephone
- Dealing with the answerphone and emails
- Making follow up appointments
- Assisting with ward requests in a timely manner
- Liaising with GP's, Consultants, Clinicians, Holme House Prison queries
Person specification
- GCSE at grade C or above in Mathematics
- Key Skills at level 2 in Numeracy (or equivalent)
- GCSE at grade C or above in English Language, or Key Skills at level 2 in Literacy (or equivalent)
- NVQ at level 2 in Business Administration or Customer Care (or equivalent)
- Experience of clerical work involving computerised systems
- Demonstrable experience of working in a customer focused environment
- IT qualification (ITQ at level 2 or equivalent)
- Experience of working within a healthcare environment
- Experience of working within a multi-disciplinary team
Important
Once sufficient applications have been received this vacancy may close early.
Disclosure and Barring Checks (DBS)
It is the policy of North Tees and Hartlepool NHS Foundation Trust that all successful candidates who are new to the Trust who require DBS clearance for the post they have been offered, are required to pay the cost for their DBS certificate. The method of payment for this is via salary deduction from your first month's pay on commencement with the Trust. The DBS check will be undertaken during the pre-employment check screening.
Qualifications
Please note the essential qualifications required for the post are outlined within the Person Specification. You are required to provide original evidence of the necessary qualifications for the post at interview should you be shortlisted.
New Starters – Probationary Period
For any new employees commencing employment with North Tees and Hartlepool NHS Foundation Trust, you will be subject to satisfactory completion of a 6 month probationary period.
Employment References
As part of our pre-employment screening process, all applicants are required to provide references covering their last three years employment history including any gaps.
Working Hours
If the hours advertised for the post are up to full time (37.5 hours per week), applications are still welcomed from individuals who may be seeking to work less than full-time hours.
Equality, Diversity and Inclusion
Everything we do is shaped by our values: Respect, Support, and Collaborate. At University Hospitals Tees we want our workspaces to be places where everyone feels welcome, valued and safe.
Disability
We are a Disability Confident Lead employer. This means we give fair and full consideration to applicants and will offer reasonable adjustments during the recruitment process.
Right to Work in the UK
The Trust welcomes applications from all candidates who meet the criteria for the role.
Further Important Information
Please check your email on a regular basis for updates on your application. If you are shortlisted for interview, you will be invited to email via this method.
RECEPTIONIST employer: NTH Solutions llp
NTH Solutions llp is an excellent employer, offering a supportive workplace culture that prioritises employee well-being and development. As part of the outpatient central bookings team, you will enjoy flexible part-time hours while contributing to high-quality patient care at North Tees and Hartlepool NHS Foundation Trust. With various health initiatives and opportunities for growth, this role is perfect for those seeking meaningful and rewarding employment in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land RECEPTIONIST
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at NTH Solutions llp. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like NTH Solutions llp before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace RECEPTIONIST
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to NTH Solutions llp:Your cover letter is your chance to shine! Tell us why you want to work at NTH Solutions llp specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at NTH Solutions llp!
How to prepare for a job interview at NTH Solutions llp
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
