At a Glance
- Tasks: Support bereaved families with compassion and practical advice during difficult times.
- Company: Join a leading NHS Trust dedicated to exceptional patient care.
- Benefits: Competitive salary, health initiatives, and opportunities for personal growth.
- Other info: Inclusive workplace with a focus on respect and collaboration.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: GCSEs in English and Maths, plus experience in bereavement support.
The predicted salary is between 25760 - 27476 £ per year.
A vacancy exists for a Bereavement Support Officer (BSO) to work within the Mortuary and Bereavement team at North Tees and Hartlepool NHS Foundation Trust. We are looking for an enthusiastic person with good interpersonal and communication skills. Previous experience in dealing with bereaved people or working in situations where there has been a high empathy factor is required. The post is 37.5 hours per week, currently worked in office hours Monday to Friday, although this may be subject to change as the service develops.
Main duties of the job:
- This post is pivotal in ensuring a professional, compassionate, and high-quality service for relatives of the deceased is delivered in accordance with national legislation and Trust policy.
- Bereavement Support Officers offer practical advice after death to relatives/friends of the deceased.
- They support bereaved relatives and guide them with the legal processes following a death, arrange hospital funerals as required and support friends/relatives during viewing of the deceased.
- As a direct point of contact for relatives, healthcare professionals, Coroners’ staff, Medical Examiner staff and registration services, the post holder will be expected to engage tactfully but clearly in a supportive and caring manner.
- Although based at North Tees, the role may require working across both hospital sites to meet service demand.
- The role is varied and can be emotionally challenging at times; however, full support is offered.
Qualifications:
- GCSE at grade 4 or above in English Language, or Key Skills at level 2 in Literacy (or equivalent).
- GCSE at grade 4 or above in Mathematics, or Key Skills at level 2 in numeracy (or equivalent).
- NVQ Level 2 (or equivalent) in a related subject.
- Full UK manual driving licence.
- Bereavement Support training (CRUSE or SANDS).
Knowledge:
- Knowledge of legal requirements and Trust Policies in relation to bereavement services.
- Understanding of computer systems and databases.
Experience:
- Experience in Practical Bereavement Support.
- Experience of dealing with members of the public.
- Experience of practical issues relating to bereavement support within the NHS setting.
Important: Once sufficient applications have been received, this vacancy may close early.
Disclosure and Barring Checks (DBS): It is the policy of North Tees and Hartlepool NHS Foundation Trust that all successful candidates who are new to the Trust who require DBS clearance for the post they have been offered, are required to pay the cost for their DBS certificate. The method of payment for this is via salary deduction from your first month's pay on commencement with the Trust. The DBS check will be undertaken during the pre-employment check screening.
New Starters – Probationary Period: For any new employees commencing employment with North Tees and Hartlepool NHS Foundation Trust, you will be subject to satisfactory completion of a 6 month probationary period.
Employment References: As part of our pre-employment screening process, all applicants are required to provide references covering their last three years employment history including any gaps.
Working Hours: If the hours advertised for the post are up to full time (37.5 hours per week), applications are still welcomed from individuals who may be seeking to work less than full-time hours and all requests will be considered in line with the post being appointed to for the successful applicant.
Equality, Diversity and Inclusion: Everything we do is shaped by our values: Respect, Support, and Collaborate. At University Hospitals Tees we want our workspaces to be places where everyone feels welcome, valued and safe.
Disability: We are a Disability Confident Lead employer. This means we give fair and full consideration to applicants and will offer reasonable adjustments during the recruitment process.
Right to Work in the UK: The Trust welcomes applications from all candidates who meet the criteria for the role.
Further Important Information: Please check your email on a regular basis for updates on your application.
Bereavement Support Officer employer: NTH Solutions llp
At University Hospitals Tees, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment that prioritises the wellbeing of our staff. With flexible working options, opportunities for professional development, and a commitment to fostering a diverse workforce, we ensure that every team member can thrive in their role while contributing to outstanding patient care. Join us in Stockton-on-Tees, where your expertise as a Consultant General Radiologist will be valued and your career aspirations supported.
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We think you need these skills to ace Bereavement Support Officer
Some tips for your application 🫡
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Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at NTH Solutions llp. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
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In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
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