Admin Support

Applications are invited for the post based in the Radiology Department at the University Hospital of North Tees & Hartlepool. We are looking for an enthusiastic person able to cope under pressure in this busy department and who is able to work as part of a team.

Main duties will include reception, booking appointments, and general office duties. The successful applicant may be required to rotate cross-site to include North Tees, Hartlepool, One Life, and Peterlee Hospitals. The department operates some extended working days to include 8-8 cover.

Good educational background to at least G.C.E./G.C.S.E level or equivalent and good communication skills are requirements for this post. Knowledge of operating a computer system would be an advantage.

Role Details

• Grade: NHS AfC Band 2
• Contract: Permanent
• Hours: 37.5 per week (2 x 37.5 hours and 2 x 30 hours per week)
• Job reference: 345-CSU7-8018194
• Site: University Hospital of North Tees and Hartlepool (Cross Site)
• Town: Stockton-on-Tees
• Salary: £25,272 per annum (Yearly)
• Closing date: 22/07/2026 23:59

Main Duties

• Undertake a full range of administrative support tasks, both within clinical administrative departments and on ward and clinic areas as required.
• Be fully conversant with and adhere to all work-related policies, procedures, and guidelines.
• Use appropriate technologies and equipment to assist in the provision of an efficient administrative service.
• Ensure that all work outputs are produced to a high standard of quality.
• Participate in any associated training, development, and appraisal processes relevant to required duties.
• Adhere to all Trust requirements relating to behaviours and professional conduct at work.

Key Result Areas

• Respond to a diverse range of enquiries from patients, relatives, and other service users.
• Adopt effective methods of communication to liaise with the multi-disciplinary team.
• Act as department/ward receptionist, greeting and directing visitors and service users.

General Admin Duties

• Assist in the organisation of patient referrals to other departments/hospitals.
• Assist with the organisation of patient transport arrangements.
• Maintain a clean and professional working environment.
• Participate in on-call rota for administrative support in the event of a Major Incident.

Control of Infection

Comply with all Trust infection prevention and control policies.

Communication and Working Relationships

Behave in a professional and courteous manner at all times.

The most challenging part of the job

Working across several work areas, the post holder will be required to assist in the provision of a professional, high-quality administrative support service.

DBS Criminal Records Disclosure Check

This post is deemed to require a Disclosure Check – Standard Level with the Criminal Records Bureau.

Person Specification

• GCSE at grade C or above in English Language and Mathematics.
• IT qualification (ITQ at level 2 or equivalent).
• Demonstrable experience of undertaking clerical work in a people-focused environment.
• Excellent organisational and time management skills.
• Good working knowledge of windows-based computer systems.

Important

Once sufficient applications have been received, this vacancy may close early.

Right to Work in the UK

The Trust welcomes applications from all candidates who meet the criteria for the role.

Contact Name

Maegan Smith - Radiology Admin Lead, maegan.smith@nhs.net, 01642 624188