At a Glance
- Tasks: Provide onsite service and technical support across the UK, Ireland, and Europe.
- Company: Join a leading company in robotic packaging machinery with a focus on innovation.
- Benefits: Competitive salary up to £50,000, travel opportunities, and professional development.
- Other info: Dynamic role with opportunities for growth and a focus on health and safety.
- Why this job: Make a real impact by solving technical problems and supporting customers directly.
- Qualifications: Experience in installation and maintenance of robotic machinery, strong troubleshooting skills.
The predicted salary is between 40500 - 49500 £ per year.
Location: UK-based, with travel across the Territory (UK, Ireland, and Europe as required)
Salary: Upto £50,000 DOE
About the Role
Our client is seeking a Service Engineer to provide onsite service and technical support to customers and colleagues. This role acts as a key technical resource, supporting both end users and internal teams in identifying issues and applying effective troubleshooting techniques to resolve technical problems in the field.
Key Responsibilities
- Provide customer service support to clients across the UK, Ireland, and Europe, with occasional worldwide support as required
- Deliver emergency breakdown and planned maintenance support via site visits and office-based technical support (phone, email)
- Support change-part and machine modification projects, including information gathering
- Make recommendations on training needs, further maintenance or inspections, and spare part holding/replacement
- Carry out pre-planned machine inspection and maintenance as part of contracted or one-off service work
- Provide on-site training to customers' operators and engineers where appropriate
- Provide out-of-office-hours support on an on-call rota basis
- Provide service support during Factory Acceptance Testing (FAT) at the manufacturer's overseas site
Administration
- Submit detailed visit reports on completion of each job (or weekly, whichever is sooner) via the current software system
- Complete and return overtime sheets weekly
- Submit expense claims and mileage forms in a timely manner
- Maintain and support Service Department procedures
- Liaise with the Service Management Team on the preparation and maintenance of company procedures
Generic Responsibilities
- Liaise with the relevant Sales Account Manager on customer management
- Liaise with the Service Management Team as necessary
- Maintain direct communication with relevant departments at the parent company for information relevant to the above
- Keep accurate records within a designated structure
- Report progress to the parent company as required
Health & Safety
- Take reasonable care of your own health and safety and that of others affected by your actions
- Understand and follow the company's health and safety policies
- Use safety equipment correctly and never misuse it
- Report any near misses
Skills and Person Specification
- Experience with installation, commissioning, and maintenance of robotic packaging machinery
- Solid electrical and mechanical background
- IT software experience, including control packages
- Excellent customer service skills, with strong troubleshooting and complex problem-solving ability
- Strong attention to detail
- Excellent organisational, time management, and written/verbal communication skills
- Ability to work quickly and accurately
- Solid Health & Safety background
Service Engineer Field Service Engineer employer: Nter Talent
Join a dynamic and innovative team in the heart of London, where your role as a Demand Planner will not only enhance your analytical skills but also provide you with opportunities for professional growth within the fragrance and beauty industry. Our hybrid work culture promotes flexibility and collaboration, ensuring that you can thrive while contributing to exciting global projects. With competitive salary packages and a commitment to continuous improvement, we offer a rewarding environment for those looking to make a meaningful impact.
