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For Companies At a Glance
- Tasks: Lead a dynamic team to enhance customer and driver satisfaction in real-time operations.
- Company: Rapidly growing tech-logistics platform at the forefront of innovation.
- Benefits: Competitive salary, career growth, and the chance to shape the future of logistics.
- Other info: Join a collaborative culture focused on continuous improvement and innovation.
- Why this job: Make a real impact in a high-growth company redefining the logistics landscape.
- Qualifications: Experience in logistics or tech-enabled environments with strong problem-solving skills.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Senior Live Operations Manager | Location: Manchester
Are you ready to revolutionise the world of same-day and on-demand delivery? Nter Talent is partnering with a rapidly scaling UK-based tech-logistics platform to find a Senior Live Operations Manager who will shape the future of their operations. The client is at the forefront of innovation in the tech-logistics sector, experiencing significant year-on-year growth and expanding both in the UK and internationally. They seek a dynamic leader to take ownership of their Live Ops function – the beating heart of their operation where drivers, customers, and deliveries converge in real-time.
This is a unique opportunity to play a pivotal role in a high-growth tech company redefining the logistics landscape.
Responsibilities
- Lead and inspire a high-performing team to deliver exceptional results across customer and driver satisfaction, job completion, and service metrics
- Design and implement smarter, scalable processes with a technology-first mindset
- Drive service excellence across multiple channels (phone, email, SMS, social)
- Oversee compliance, including driver audits and regulatory standards
- Support targeted driver recruitment strategies to strengthen the network
- Collaborate with Product, Tech, Sales, Marketing, and Data teams to fuel continuous improvement
- Use data and insights to set KPIs and inform both day-to-day decisions and long-term strategy
Qualifications
- Customer-obsessed, with a strong understanding of customer and user (driver) experience
- A proactive problem solver who takes ownership and acts decisively
- Process-driven, with a track record of building scalable, repeatable systems
- Confident working with data, dashboards, and metrics to spot trends and opportunities
- Tech-first in their approach to operations and process optimisation
- Experience in gig economy, logistics, delivery marketplaces, or tech-enabled customer environments (contact centre experience and Zendesk knowledge advantageous)
Job details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Distribution and Customer Service
- Industries: Transportation, Logistics, Supply Chain and Storage
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Senior Operations Manager employer: NTER TALENT
Contact Detail:
NTER TALENT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their tech-first approach and think about how your experience aligns with their goals. Show them you're not just a fit, but the perfect fit!
✨Tip Number 3
Practice your problem-solving skills! Be ready to discuss real-life scenarios where you've tackled challenges head-on. They want to see that you can take ownership and act decisively, so come prepared with examples.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged in the process.
We think you need these skills to ace Senior Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Live Operations Manager. Highlight your experience in logistics and tech, and don’t forget to showcase your leadership skills and customer obsession!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Share specific examples of how you've driven service excellence and improved processes in your previous roles.
Showcase Your Data Skills: Since we love data-driven decisions, make sure to mention any experience you have with KPIs, dashboards, or metrics. We want to see how you’ve used data to inform your strategies and improve operations.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at NTER TALENT
✨Know the Company Inside Out
Before your interview, dive deep into the company's mission, values, and recent achievements. Understanding their tech-logistics innovations and growth trajectory will help you align your answers with their goals and show that you're genuinely interested in being part of their journey.
✨Showcase Your Leadership Skills
As a Senior Live Operations Manager, you'll need to lead a high-performing team. Prepare examples from your past experiences where you've successfully inspired and managed teams, focusing on how you drove results in customer satisfaction and operational excellence.
✨Be Data-Driven
Since the role involves using data to inform decisions, come prepared with examples of how you've used metrics and KPIs in previous roles. Discuss specific instances where your data-driven approach led to improvements in processes or service delivery.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle real-time operational challenges. Think of scenarios where you've had to act decisively and solve problems proactively. This will demonstrate your ability to thrive in a fast-paced, tech-first environment.