At a Glance
- Tasks: Lead a dynamic team to enhance customer and driver satisfaction in real-time logistics.
- Company: Join a rapidly growing tech-logistics platform at the forefront of innovation.
- Benefits: Competitive salary, career growth, and a chance to shape the future of delivery.
- Other info: Collaborative culture with opportunities to work across various teams and drive change.
- Why this job: Make a real impact in a high-growth company redefining logistics with technology.
- Qualifications: Experience in logistics or tech-enabled environments, with a focus on customer experience.
The predicted salary is between 50000 - 65000 £ per year.
Are you ready to revolutionise the world of same-day and on-demand delivery? Nter Talent is partnering with a rapidly scaling UK-based tech-logistics platform to find a Senior Live Operations Manager who will shape the future of their operations. The client is at the forefront of innovation in the tech-logistics sector, experiencing significant year-on-year growth and expanding both in the UK and internationally. They seek a dynamic leader to take ownership of their Live Ops function – the beating heart of their operation where drivers, customers, and deliveries converge in real-time.
This is a unique opportunity to play a pivotal role in a high-growth tech company redefining the logistics landscape.
Responsibilities- Lead and inspire a high-performing team to deliver exceptional results across customer and driver satisfaction, job completion, and service metrics.
- Design and implement smarter, scalable processes with a technology-first mindset.
- Drive service excellence across multiple channels (phone, email, SMS, social).
- Oversee compliance, including driver audits and regulatory standards.
- Support targeted driver recruitment strategies to strengthen the network.
- Collaborate with Product, Tech, Sales, Marketing, and Data teams to fuel continuous improvement.
- Use data and insights to set KPIs and inform both day-to-day decisions and long-term strategy.
- Customer-obsessed, with a strong understanding of customer and user (driver) experience.
- A proactive problem solver who takes ownership and acts decisively.
- Process-driven, with a track record of building scalable, repeatable systems.
- Confident working with data, dashboards, and metrics to spot trends and opportunities.
- Tech-first in their approach to operations and process optimisation.
- Experience in gig economy, logistics, delivery marketplaces, or tech-enabled customer environments (contact centre experience and Zendesk knowledge advantageous).
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Distribution and Customer Service
- Industries: Transportation, Logistics, Supply Chain and Storage
Senior Operations Manager in Manchester employer: Nter Talent
Join a forward-thinking tech-logistics platform in Manchester that is not only redefining the delivery landscape but also prioritising employee growth and innovation. With a vibrant work culture that fosters collaboration and creativity, you will have the opportunity to lead a dynamic team while benefiting from comprehensive training and development programmes. This role offers a unique chance to make a significant impact in a rapidly expanding company that values your contributions and encourages a technology-first approach to operations.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Operations Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and tech sectors on LinkedIn. Join relevant groups and engage in discussions to get your name out there. You never know who might have a lead on that Senior Operations Manager role!
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their tech-first approach and how they’re revolutionising delivery. This will help you showcase your knowledge and passion during the interview, making you stand out as a candidate.
✨Tip Number 3
Practice your problem-solving skills! Think of real-life scenarios where you’ve improved processes or driven service excellence. Be ready to share these examples in interviews to demonstrate your proactive mindset and ownership.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that match your skills. Plus, applying directly can sometimes give you an edge over other candidates. Let’s get you that dream job!
We think you need these skills to ace Senior Operations Manager in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Live Operations Manager. Highlight your experience in logistics and tech, and don’t forget to showcase your leadership skills. We want to see how you’ve driven results in similar environments!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about revolutionising delivery services. Share specific examples of how you've improved operations or customer satisfaction in your previous roles.
Showcase Your Data Skills:Since we’re all about data-driven decisions, make sure to highlight your experience with metrics and KPIs. Tell us how you’ve used data to inform strategies and improve processes in past positions. We love a numbers-savvy candidate!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Don’t miss out on this exciting opportunity!
How to prepare for a job interview at Nter Talent
✨Know the Company Inside Out
Before your interview, dive deep into the company's mission, values, and recent achievements. Understanding their tech-logistics innovations and growth trajectory will help you align your answers with their goals and show that you're genuinely interested in being part of their journey.
✨Showcase Your Leadership Skills
As a Senior Operations Manager, you'll need to lead a high-performing team. Prepare examples from your past experiences where you've inspired teams, driven results, or implemented scalable processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Be Data-Driven
Since the role involves using data to inform decisions, come prepared with examples of how you've used metrics to drive operational improvements. Discuss specific KPIs you've set in previous roles and how they impacted customer satisfaction or service excellence.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle real-time challenges. Think about potential issues in live operations and how you would address them, demonstrating your proactive approach and tech-first mindset.
