At a Glance
- Tasks: Lead live operations in a fast-paced environment and drive performance.
- Company: Ambitious tech-led business reshaping logistics.
- Benefits: Competitive salary, growth opportunities, and a chance to influence operations.
- Other info: Hands-on leadership role with clear progression as the business scales.
- Why this job: Make real-time decisions that impact customer experience and service delivery.
- Qualifications: Experience in logistics, e-commerce, or high-volume operations.
The predicted salary is between 45000 - 55000 £ per year.
Do you thrive in fast-paced operational environments where every decision matters? We're partnering with an ambitious, technology-led business that's reshaping same-day and final-mile operations. As they continue to grow, they're looking for a Senior Live Operations Manager to lead their live operations team and help build a high-performance culture. This isn't a traditional logistics management role. It's a hands-on leadership position where you'll drive operational performance, lead from the front and make real-time decisions that directly impact service delivery and customer experience.
What you'll be doing:
- Leading day-to-day live operations across a busy, fast-moving environment
- Driving KPIs including SLA performance, on-time delivery and operational productivity
- Coaching and developing shift-based operational teams
- Managing live incidents and customer-impacting issues with confidence
- Using operational data to identify trends and drive continuous improvement
- Working closely with leadership and technology teams to improve systems and processes
We'd love to hear from you if you have experience in:
- Same-day or final-mile logistics
- Rapid delivery or e-commerce operations
- Transport or network control
- Contact centre or customer operations
- Mobility or other high-volume operational environments
You'll be a hands-on leader who thrives under pressure, is passionate about developing people, and enjoys using data to improve performance.
What's on offer?
- Salary of £45,000–£55,000
- Join a fast-growing, technology-driven business
- Genuine opportunity to influence and shape operations
- Clear progression as the business continues to scale
If you're ready for your next challenge and want to play a key role in a growing business, we'd love to hear from you.
Live Operations Manager employer: Nter Talent
Join a dynamic and innovative technology-led business in Manchester, where you'll be at the forefront of reshaping same-day and final-mile operations. As a Senior Live Operations Manager, you'll benefit from a competitive salary, a vibrant work culture that values hands-on leadership, and ample opportunities for professional growth as the company scales. Here, your contributions will directly influence operational performance and customer experience, making it an exciting place for those looking to make a meaningful impact.
