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- Tasks: Manage customer interactions and coordinate orders for a luxury brand.
- Company: Join a well-established, design-led business known for premium products.
- Benefits: Competitive salary and the chance to work in a high-end environment.
- Other info: Office-based role with Monday to Friday hours, offering career growth.
- Why this job: Be part of a growing team that values quality and exceptional customer experience.
- Qualifications: Previous customer service or sales support experience is essential.
The predicted salary is between 30000 - 40000 £ per year.
We are recruiting on behalf of a well-established, design-led business operating within a premium / luxury product environment. Due to continued growth, they are looking to appoint an experienced Customer Service Coordinator to join their operations team in Harrogate.
You will be responsible for managing customer interactions and coordinating orders, ensuring all communication reflects the standards expected of a high-end brand.
- Managing customer enquiries via phone and email in a professional and timely manner
- Updating CRM systems with customer information, order notes and delivery details
- Handling customer queries and complaints effectively, ensuring resolution within agreed timeframes
- Supporting Business Development Managers with customer updates and order communication
- Preparing reports and identifying areas for service improvement
Previous experience in customer service, sales support or coordination roles is required, along with experience working with CRM or order management systems. This is an office-based role, Monday to Friday, 8:00am – 5:00pm.
This is an excellent opportunity to join a growing business with a strong reputation for quality and customer experience.
Customer Service Coordinator (Night Shifts) (Permanent, Contract, Temporary) in Harrogate employer: Nter Talent
Contact Detail:
Nter Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator (Night Shifts) (Permanent, Contract, Temporary) in Harrogate
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their luxury brand ethos and think about how your experience aligns with their customer service standards. This will help you stand out as a candidate who truly gets them.
✨Tip Number 3
Practice your communication skills! Since you'll be managing customer interactions, being articulate and confident is key. Role-play common customer scenarios with a friend to sharpen your responses.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Customer Service Coordinator role. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Customer Service Coordinator (Night Shifts) (Permanent, Contract, Temporary) in Harrogate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Service Coordinator role. Highlight any previous customer service or coordination experience, especially in a luxury environment, to show us you’re the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our premium brand. Keep it professional but let your personality come through!
Showcase Your Communication Skills: Since this role involves managing customer interactions, make sure your application showcases your communication skills. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Nter Talent
✨Know the Brand Inside Out
Before your interview, make sure you research the luxury brand thoroughly. Understand their products, values, and what sets them apart in the market. This will help you tailor your answers to show how you can contribute to maintaining their high standards.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've successfully managed customer interactions or resolved complaints. Highlight your ability to handle enquiries professionally and efficiently, as this is crucial for a Customer Service Coordinator role.
✨Familiarise Yourself with CRM Systems
Since the role involves updating CRM systems, brush up on your knowledge of these tools. If you have experience with specific systems, be ready to discuss how you've used them to improve customer service or streamline processes.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.