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- Tasks: Manage customer interactions and coordinate orders for a luxury brand.
- Company: Well-established, design-led business in the premium product sector.
- Benefits: Competitive salary and the chance to work with a high-end brand.
- Other info: Office-based role with Monday to Friday hours, 8:00am – 5:00pm.
- Why this job: Join a growing company known for quality and exceptional customer experience.
- Qualifications: Previous customer service or sales support experience required.
The predicted salary is between 30000 - 40000 £ per year.
We are recruiting on behalf of a well-established, design-led business operating within a premium / luxury product environment. Due to continued growth, they are looking to appoint an experienced Customer Service Coordinator to join their operations team in Harrogate.
You will be responsible for managing customer interactions and coordinating orders, ensuring all communication reflects the standards expected of a high-end brand.
- Managing customer enquiries via phone and email in a professional and timely manner
- Updating CRM systems with customer information, order notes and delivery details
- Handling customer queries and complaints effectively, ensuring resolution within agreed timeframes
- Supporting Business Development Managers with customer updates and order communication
- Preparing reports and identifying areas for service improvement
Previous experience in customer service, sales support or coordination roles is required. Experience working with CRM or order management systems is also necessary. This is a Monday to Friday, 8:00am – 5:00pm (office-based role). This is an excellent opportunity to join a growing business with a strong reputation for quality and customer experience.
Customer Service Coordinator (Contract, Temporary) in Harrogate employer: Nter Talent
Contact Detail:
Nter Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator (Contract, Temporary) in Harrogate
✨Tip Number 1
Make sure you research the company and its luxury brand ethos. We want to see that you understand their values and can reflect them in your communication. This will help you stand out during interviews!
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle tricky queries or complaints. We know that being able to demonstrate your problem-solving skills is key to landing this role.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. We believe that building relationships can give you an edge and might even lead to a referral.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Coordinator (Contract, Temporary) in Harrogate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Service Coordinator role. Highlight any previous customer service or coordination experience, especially in a luxury environment, to show us you’re the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you can contribute to our premium brand. Keep it professional but let your personality come through!
Showcase Your Communication Skills: Since this role involves managing customer interactions, make sure your written application demonstrates your excellent communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Nter Talent
✨Know the Brand Inside Out
Before your interview, make sure you research the luxury brand thoroughly. Understand their products, values, and what sets them apart in the market. This will help you tailor your answers to show how you can contribute to maintaining their high standards.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've successfully managed customer interactions or resolved complaints. Highlight your ability to handle enquiries professionally and efficiently, as this is crucial for a Customer Service Coordinator role.
✨Familiarise Yourself with CRM Systems
Since the role involves updating CRM systems, brush up on any relevant software you’ve used before. If you have experience with specific CRM tools, be ready to discuss how you used them to improve customer service or streamline processes.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about their approach to customer service excellence or how they measure success in this position. This demonstrates your enthusiasm and commitment to contributing positively.