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- Tasks: Manage customer interactions and coordinate orders for a luxury brand.
- Company: Join a well-established, design-led business in the premium product sector.
- Benefits: Competitive salary, benefits package, and a supportive work environment.
- Other info: Office-based role with Monday to Friday working hours in Harrogate.
- Why this job: Be the key contact for customers and ensure a seamless luxury experience.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 30000 - 32000 £ per year.
We are recruiting on behalf of a well-established, design-led business operating within a premium / luxury product environment. Due to continued growth, they are looking to appoint an experienced Customer Service Coordinator to join their operations team in Harrogate. This is a highly organised, customer-facing role where you will act as the central point of contact between customers, sales teams and internal departments — ensuring a seamless experience from order through to delivery.
The Role
- Managing customer enquiries via phone and email in a professional and timely manner
- Coordinating orders and ensuring all details are accurate and up to date
- Booking and scheduling deliveries with customers
- Liaising with sales, logistics and operations teams to track order progress
- Updating CRM systems with customer information, order notes and delivery details
- Handling customer queries and complaints effectively, ensuring resolution within agreed timeframes
- Supporting Business Development Managers with customer updates and order communication
- Preparing reports and identifying areas for service improvement
About You
We are looking for a confident and organised individual with a strong customer focus and excellent attention to detail. You will likely have:
- Previous experience in customer service, sales support or coordination roles
- Strong communication skills, both written and verbal
- Experience working with CRM or order management systems
- The ability to manage multiple tasks and prioritise effectively
- A proactive, problem-solving approach
- A professional and personable manner
Experience within interiors, manufacturing, retail or a product-based environment would be advantageous, but not essential.
Working Hours
Monday to Friday, 8:00am – 5:00pm (office-based role)
Location
Harrogate – candidates should be within a reasonable commuting distance. This is an excellent opportunity to join a growing business with a strong reputation for quality and customer experience. For more information or to apply, please submit your CV or get in touch directly for a confidential discussion.
Customer Service Coordinator employer: Nter Talent
Contact Detail:
Nter Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their customer service ethos and be ready to discuss how your experience aligns with their luxury brand standards.
✨Tip Number 3
Practice your communication skills! Since this role is all about managing customer interactions, being articulate and confident in your responses will set you apart during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining our team.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Coordinator role. Highlight any previous customer service or coordination experience, especially in a luxury or premium environment, to show us you’re the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how your background aligns with our values at StudySmarter. Keep it professional but let your personality come through!
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your written application is clear and concise. Use proper grammar and spelling, and structure your information logically so we can easily see your qualifications.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to attach your CV and cover letter in one go. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Nter Talent
✨Know the Brand Inside Out
Before your interview, make sure you research the luxury brand thoroughly. Understand their products, values, and customer service philosophy. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Customer Service Coordinator, strong communication is key. Prepare examples of how you've handled customer enquiries or complaints in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your ability to communicate professionally.
✨Demonstrate Organisational Skills
This role requires excellent organisational abilities. Be ready to discuss how you manage multiple tasks and prioritise effectively. You could mention specific tools or methods you use to stay organised, such as CRM systems or task management apps.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer service challenges. Think of a few scenarios where you successfully resolved issues in the past. This will demonstrate your proactive approach and problem-solving skills, which are crucial for this position.