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- Tasks: Lead the design of innovative managed services in Voice, Room Technologies, and Digital Signage.
- Company: Join a forward-thinking company focused on delivering top-notch managed services.
- Benefits: Enjoy a competitive salary, remote work options, and great corporate perks.
- Why this job: Be at the forefront of technology, shaping scalable solutions that impact clients globally.
- Qualifications: 10+ years in service architecture with expertise in UC, AV/VC, and digital signage required.
- Other info: Ideal for those passionate about mentoring and driving strategic client engagements.
The predicted salary is between 75000 - 100000 £ per year.
We’re seeking a Principal Service Architect to lead the design and evolution of best-in-class managed services across Voice, Room Technologies, and Digital Signage. This role requires a unique blend of deep technical knowledge and commercial insight to shape scalable, innovative, and cost-effective service offerings. Acting as a strategic bridge between engineering, delivery, and sales, you’ll drive service development, support key client engagements, and influence internal roadmaps.
Key Responsibilities:
- Service Design & Strategy
- Design and define managed services for UC, AV/VC, and digital signage.
- Translate customer and market needs into scalable service models (SLAs, processes, HLDs, SOWs).
- Ensure alignment with ITIL and operational best practices.
- Commercial & Client Engagement
- Support sales with solution design, proposals, and financial models.
- Drive commercial competitiveness through pricing, margin analysis, and TCO/ROI assessments.
- Present strategies to stakeholders, including C-level clients.
- Consulting & Delivery
- Lead client workshops, audits, and transformation roadmaps.
- Collaborate across product, delivery, and engineering teams to ensure successful implementation.
- Mentor internal teams and contribute to enablement and knowledge sharing.
Skills & Experience Required:
- Strong expertise in UC, AV/VC, digital signage (e.g., Microsoft Teams, Zoom, Cisco, Crestron, Appspace, Utelogy).
- Deep understanding of managed services models, ITIL frameworks, and hybrid/cloud environments.
- 10+ years in service/technical architecture, with 5+ in UC/AV/Managed Services.
- Proven consulting experience and ability to influence technical and business stakeholders.
Preferred Qualifications:
- Degree in Engineering, Networking, or related field.
- Certifications: ITIL, CTS, Microsoft 365, Cisco.
- Experience supporting global clients and services.
Senior Service Architect employer: NTech Consultants LTD and NTech Contracts LTD
Contact Detail:
NTech Consultants LTD and NTech Contracts LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Architect
✨Tip Number 1
Network with professionals in the UC, AV/VC, and digital signage sectors. Attend industry events or webinars to connect with potential colleagues and learn about the latest trends, which can give you an edge in interviews.
✨Tip Number 2
Familiarise yourself with ITIL frameworks and managed services models. Being able to discuss these concepts confidently during conversations will demonstrate your expertise and commitment to the role.
✨Tip Number 3
Prepare to showcase your consulting experience by thinking of specific examples where you've influenced stakeholders or led successful projects. This will help you stand out as a candidate who can drive service development effectively.
✨Tip Number 4
Research StudySmarter's current service offerings and think about how your skills can enhance them. Being able to articulate how you can contribute to our goals will make a strong impression during discussions.
We think you need these skills to ace Senior Service Architect
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in service architecture, particularly in UC, AV/VC, and digital signage. Use specific examples that demonstrate your ability to design and implement managed services.
Craft a Compelling Cover Letter: In your cover letter, express your passion for service design and strategy. Mention how your skills align with the company's needs and provide examples of how you've successfully engaged with clients and stakeholders in the past.
Showcase Relevant Experience: When detailing your work history, focus on your 10+ years in service/technical architecture. Highlight any consulting experience and your ability to influence both technical and business stakeholders, as this is crucial for the role.
Highlight Certifications: If you have relevant certifications such as ITIL, CTS, or Microsoft 365, make sure to include them prominently in your application. This will demonstrate your commitment to professional development and expertise in the field.
How to prepare for a job interview at NTech Consultants LTD and NTech Contracts LTD
✨Showcase Your Technical Expertise
As a Senior Service Architect, it's crucial to demonstrate your deep technical knowledge in UC, AV/VC, and digital signage. Be prepared to discuss specific technologies you've worked with, such as Microsoft Teams or Cisco, and how you've applied them in previous roles.
✨Understand the Business Side
This role requires a blend of technical and commercial insight. Make sure you can articulate how your service designs have driven business value, including examples of pricing strategies or ROI assessments you've conducted.
✨Prepare for Stakeholder Engagement
You'll need to present strategies to C-level clients and other stakeholders. Practice your presentation skills and be ready to explain complex concepts in a way that resonates with non-technical audiences.
✨Demonstrate Leadership and Mentorship
Highlight your experience in leading client workshops and mentoring teams. Share examples of how you've contributed to knowledge sharing and enabled others to succeed in their roles.
