Senior Service Architect

Job Title: Senior Service Architect

Location:- London, Hampshire + Remote

Salary:- £75-100k + Bens

Overview:

We’re seeking a Principal Service Architect to lead the design and evolution of best-in-class managed services across Voice, Room Technologies, and Digital Signage. This role requires a unique blend of deep technical knowledge and commercial insight to shape scalable, innovative, and cost-effective service offerings. Acting as a strategic bridge between engineering, delivery, and sales, you’ll drive service development, support key client engagements, and influence internal roadmaps.

Key Responsibilities:

Service Design & Strategy

• Design and define managed services for UC, AV/VC, and digital signage.
• Translate customer and market needs into scalable service models (SLAs, processes, HLDs, SOWs).
• Ensure alignment with ITIL and operational best practices.

Commercial & Client Engagement

• Support sales with solution design, proposals, and financial models.
• Drive commercial competitiveness through pricing, margin analysis, and TCO/ROI assessments.
• Present strategies to stakeholders, including C-level clients.

Consulting & Delivery

• Lead client workshops, audits, and transformation roadmaps.
• Collaborate across product, delivery, and engineering teams to ensure successful implementation.
• Mentor internal teams and contribute to enablement and knowledge sharing.

Skills & Experience Required:

• Strong expertise in UC, AV/VC, digital signage (e.g., Microsoft Teams, Zoom, Cisco, Crestron, Appspace, Utelogy).
• Deep understanding of managed services models, ITIL frameworks, and hybrid/cloud environments.
• 10+ years in service/technical architecture, with 5+ in UC/AV/Managed Services.
• Proven consulting experience and ability to influence technical and business stakeholders.

Preferred Qualifications:

• Degree in Engineering, Networking, or related field.
• Certifications: ITIL, CTS, Microsoft 365, Cisco
• Experience supporting global clients and services.