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- Tasks: Lead service delivery for top enterprise clients and ensure high-quality project execution.
- Company: Join a leading global technology integrator with over 20 years of experience.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Other info: Opportunity to work with industry leaders and enhance your professional skills.
- Why this job: Make a real impact in a fast-paced tech environment while driving operational excellence.
- Qualifications: Strong leadership skills and experience in service delivery, data centres, and structured cabling.
The predicted salary is between 60000 - 75000 £ per year.
Join a leading global technology integrator with 20+ years’ experience delivering end-to-end connectivity solutions across structured cabling, data centres, and managed services.
Role Overview
You will lead service delivery across key enterprise and financial services clients, ensuring contractual obligations, SLAs, and service quality are consistently met. Acting as the primary delivery and escalation point, you’ll work closely with account managers, stakeholders, and onsite teams to drive operational excellence and continuous improvement.
Key Responsibilities
- Lead, manage, and develop technical and service delivery teams
- Ensure high-quality delivery across managed services and project work
- Own SLA performance, governance, and ITIL-based service processes
- Manage budgets, financial performance, and reporting
- Oversee recruitment, development, and succession planning
- Drive customer satisfaction and continual service improvement (CSIP)
- Support pre-sales activity and contribute to strategic direction
- Ensure compliance with industry standards, tools, and accreditations
Requirements
- Strong leadership experience in service delivery environments
- Background in data centres and structured cabling
- Experience managing projects, budgets, and stakeholders
- Strong ITIL knowledge and understanding of BAU support models
- Experience in regulated environments (e.g. banking) advantageous
- Excellent communication, organisational, and people management skills
- Confident with Microsoft Office and reporting tools
Desirable
- ITIL, PRINCE2, BICSi certifications
Operations Delivery Manager employer: NTech Consultants LTD and NTech Contracts LTD
Contact Detail:
NTech Consultants LTD and NTech Contracts LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in operations or managed services. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to service delivery and project management. We recommend role-playing with a friend or using online resources to get comfortable discussing your experience in data centres and structured cabling.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've led teams to success in previous roles. Highlight your ability to manage budgets and improve service quality – it’s what employers want to hear!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Operations Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Delivery Manager role. Highlight your experience in service delivery, especially in data centres and structured cabling. We want to see how your skills align with our needs!
Showcase Leadership Skills: Since this role requires strong leadership, don’t forget to showcase your experience managing teams and driving operational excellence. Share specific examples of how you've led teams to success in previous roles.
Highlight Relevant Certifications: If you have ITIL, PRINCE2, or BICSi certifications, make sure they’re front and centre in your application. These qualifications are super relevant to what we’re looking for, so let’s see them!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at NTech Consultants LTD and NTech Contracts LTD
✨Know Your Stuff
Make sure you brush up on your knowledge of data centres, structured cabling, and managed services. Familiarise yourself with the latest trends and technologies in these areas, as well as the specific challenges faced by enterprise and financial services clients.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience in service delivery environments. Think about times when you've successfully managed teams, improved service quality, or driven operational excellence. Be ready to discuss how you can apply these skills to the role.
✨Understand SLAs and ITIL Processes
Since this role involves owning SLA performance and governance, make sure you understand the key metrics and processes involved. Brush up on ITIL principles and be prepared to discuss how you've implemented these in previous roles to ensure compliance and improve service delivery.
✨Communicate Effectively
Strong communication skills are a must for this position. Practice articulating your thoughts clearly and confidently. Prepare to discuss how you've managed stakeholder relationships and driven customer satisfaction in past roles, as this will be crucial in your new position.