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- Tasks: Support Account Directors to enhance customer experience and drive account growth.
- Company: Dynamic managed services provider with a focus on customer excellence.
- Benefits: Competitive salary, commission, hybrid working, and professional development opportunities.
- Why this job: Join a growing team and make a real impact on customer relationships.
- Qualifications: Experience in account management and strong communication skills.
- Other info: Fast-paced environment with great potential for career advancement.
The predicted salary is between 24000 - 42000 £ per year.
Location: Manchester (Hybrid working, 3 days office, 2 days home)
Salary: to £28-35k Dep on experiences + £8-10k Commission + Benefits
Our client, an expanding and dynamic provider of managed services is looking to recruit a Customer Relationship Manager to join their customer excellence and account management team.
Main purpose of Role: Working closely with the named Account Directors across a nominated Account Roster and the broader business functions to support the creation of the best possible Customer Experience, Retention of Annual recurring revenues and incremental Account spend. As part of the overall engagement, support the Account Directors in working to drive cross sell and upsell opportunities to broaden the company’s footprint and wallet share within each account, work with the account teams to identify opportunities and deliver the overall Account Plans and objectives. Within their own named accounts, work to ensure retention of the recurring revenues, development of incremental and X-sell opportunities to deliver incremental gross margin.
SCOPE OF RESPONSIBILITIES:
- Take a leading role supporting the Account Director within named Accounts on run rate business.
- Work closely with the team to bring new contacts and opportunities to light through close customer management.
- Engage directly in their own named accounts drive growth and ensure the retention of the support renewal and recurring revenues.
- Continue to develop incremental opportunities by identifying cross-sell and upsell prospects to generate additional gross margin.
- Compile customer quotations and process orders.
- Work closely with the service delivery team to ensure both continuous service improvement and the evolution of services.
- Support the account team in understanding the wider customer requirements, objectives and business drivers. Providing a highly professional service to customers at all times.
- Ensure the in-house CRM system (Salesforce) is maintained and kept up to date.
- Maintain a good knowledge of the portfolio, this includes participating in sales enablement training and engaging with vendors on Opportunities.
Person Specification:
- Experience in UCC, UCaaS, CCaas, Network Infrastructure, Secure Operations and CX solutions within Public Sector and/or Private Enterprise customers.
- A good understanding of mobile and WAN.
- Demonstrable ability to achieve targets from account management activities.
- Experience of working with field account managers to generate additional contact points and opportunities.
Traits and Behaviours:
- Focus on customers – committed to providing the best service to our customers in all that they do.
- Working Together – Working co-operatively with colleagues, customers, partners and suppliers. Gains support from others. Relationship driven and ‘human.’
- Can Do Attitude – Takes personal responsibility for getting things done.
- Growth – Proactively seeks ways to improve and grow the business.
Personal Attributes/Skills:
- Excellent customer service and communication skills.
- Customer focused, proactive, collaborative, can do approach.
- Good commercial acumen, highly goal orientated/achievement driven with the ability to deliver at pace.
- Technically oriented with a natural curiosity and ability to quickly develop an understanding of current and future trends in business technologies and the business and portfolio.
- Self-motivated.
- Ability to work under pressure.
Apply now for more details.
Inside Sales Representative employer: NTech Consultants LTD and NTech Contracts LTD
Contact Detail:
NTech Consultants LTD and NTech Contracts LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inside Sales Representative
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more connections you make, the better your chances of landing that Inside Sales Representative gig.
✨Tip Number 2
Practice your pitch! You never know when you'll get a chance to impress someone. Have a quick summary of your experience and skills ready to go, so you can showcase why you're the perfect fit for the role.
✨Tip Number 3
Follow up after interviews! A simple thank-you email can go a long way. It shows you're genuinely interested in the position and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the best choice.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. By applying directly, you’ll have a better chance of standing out and getting noticed by the hiring team. Don’t miss out!
We think you need these skills to ace Inside Sales Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Inside Sales Representative role. Highlight your experience in account management and customer service, and don’t forget to mention any relevant technical skills that align with the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer relationships and how you can contribute to our team. Be sure to mention specific examples of how you've driven growth or improved customer experiences in the past.
Showcase Your Achievements: When filling out your application, don’t just list your responsibilities. Instead, focus on your achievements! Use numbers and metrics where possible to demonstrate how you’ve met or exceeded targets in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at NTech Consultants LTD and NTech Contracts LTD
✨Know Your Stuff
Make sure you have a solid understanding of the managed services industry, especially in areas like UCC, UCaaS, and CCaaS. Brush up on the company's portfolio and be ready to discuss how your experience aligns with their needs.
✨Showcase Your Customer Focus
Prepare examples that highlight your commitment to customer service. Think about times when you've gone above and beyond for a client or successfully retained a key account. This will demonstrate your ability to provide the best service and build strong relationships.
✨Be a Team Player
Since this role involves working closely with Account Directors and other teams, be ready to discuss how you've collaborated in the past. Share specific instances where teamwork led to successful outcomes, showing that you can work cooperatively with colleagues and clients alike.
✨Demonstrate Your Can-Do Attitude
Employers love a proactive mindset! Prepare to talk about challenges you've faced and how you tackled them. Highlight your self-motivation and ability to deliver results under pressure, as this will resonate well with the company's values.