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For Companies At a Glance
- Tasks: Manage customer accounts, drive growth, and enhance customer experience.
- Company: Dynamic managed services provider with a focus on customer excellence.
- Benefits: Competitive salary, commission, hybrid working, and professional development opportunities.
- Why this job: Join a growing team and make a real impact on customer satisfaction and business growth.
- Qualifications: Experience in account management and strong communication skills required.
- Other info: Exciting opportunity for career advancement in a supportive environment.
The predicted salary is between 22400 - 28000 £ per year.
Location: Manchester (Hybrid working, 3 days office, 2 days home)
Salary: to £28-35k Dep on experiences + £8-10k Commission + Bens
Our client, an expanding and dynamic provider of managed services is looking to recruit a Customer Account Manager to join their customer excellence and account management team.
Main purpose of Role: Working closely with the named Account Directors across a nominated Account Roster and the broader business functions to support the creation of the best possible Customer Experience, Retention of Annual recurring revenues and incremental Account spend. As part of the overall engagement, support the Account Directors in working to drive cross sell and upsell opportunities to broaden the company’s footprint and wallet share within each account, work with the account teams to identify opportunities and deliver the overall Account Plans and objectives. Within their own named accounts, work to ensure retention of the recurring revenues, development of incremental and X-sell opportunities to deliver incremental gross margin. Achieve incremental GM targets and revenue retention targets.
SCOPE OF RESPONSIBILITIES:
- Take a leading role supporting the Account Director within named Accounts on run rate business.
- Work closely with the team to bring new contacts and opportunities to light through close customer management.
- Engage directly in their own named accounts drive growth and ensure the retention of the support renewal and recurring revenues.
- Continue to develop incremental opportunities by identifying cross – sell and upsell prospects to generate additional gross margin.
- Compiling customer quotations and processing orders.
- Work closely with the service delivery team to ensure both continuous service improvement and the evolution of services.
- Support the account team in understanding the wider customer requirements, objectives and business drivers.
- Providing a highly professional service to customers at all times.
- Ensure the in-house CRM system (Salesforce) is maintained and kept up to date.
- Maintain a good knowledge of the portfolio, this includes participating in sales enablement training and engaging with vendors on Opportunities.
Person Specification:
- Technical Profile: Experience in UCC, UCaaS, CCaas, Network Infrastructure, Secure Operations and CX solutions within Public Sector and/or Private Enterprise customers.
- A good understanding of mobile and WAN.
- Demonstrable ability to achieve targets from account management activities.
- Experience of working with field account managers to generate additional contact points and opportunities.
Traits and Behaviours:
- Focus on customers – committed to providing the best service to our customers in all that they do.
- Working Together – Working co-operatively with colleagues, customers, partners and suppliers. Gains support from others. Relationship driven and ‘human.’
- Can Do Attitude – Takes personal responsibility for getting things done.
- Growth – Proactively seeks ways to improve and grow the business.
Personal Attributes/Skills:
- Excellent customer service and communication skills.
- Customer focused, proactive, collaborative, can do approach.
- Good commercial acumen, highly goal orientated/achievement driven with the ability to deliver at pace.
- Technically oriented with a natural curiosity and ability to quickly develop an understanding of current and future trends in business technologies and the business and portfolio.
- Self-motivated.
- Ability to work under pressure.
Apply now for more details.
Customer Account Manager employer: NTech Consultants LTD and NTech Contracts LTD
Contact Detail:
NTech Consultants LTD and NTech Contracts LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more connections we make, the better our chances of landing that Customer Account Manager role.
✨Tip Number 2
Practice makes perfect! Prepare for interviews by role-playing common questions with a friend or in front of the mirror. We want to nail those responses about customer service and account management, so let’s get comfortable talking about our experiences.
✨Tip Number 3
Show off your skills! Bring a portfolio or examples of your past successes to interviews. Whether it’s a case study or a project you’ve managed, we want to demonstrate how we’ve driven growth and retained customers in previous roles.
✨Tip Number 4
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express our appreciation. It keeps us on their radar and shows that we’re genuinely interested in the position. Plus, it’s a great way to reiterate our enthusiasm for the role!
We think you need these skills to ace Customer Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Account Manager role. Highlight your experience in UCC, UCaaS, and account management activities. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for customer service and how your 'can do' attitude aligns with our values. Let us know why you're excited about this opportunity at StudySmarter.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use numbers and examples to demonstrate how you've driven growth and retained revenues in previous roles. We love seeing results!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at NTech Consultants LTD and NTech Contracts LTD
✨Know Your Customer Account Management
Make sure you brush up on your knowledge of customer account management principles, especially in managed services. Understand the key responsibilities of the role and be ready to discuss how you can enhance customer experience and retention.
✨Showcase Your Technical Savvy
Since the role requires a good understanding of UCC, UCaaS, and other technical solutions, be prepared to talk about your experience with these technologies. Highlight any relevant projects or achievements that demonstrate your technical skills and how they can benefit the company.
✨Demonstrate Your Can-Do Attitude
Employers love a proactive mindset! Share examples from your past where you took initiative to solve problems or improve processes. This will show that you’re not just a team player but also someone who takes personal responsibility for getting things done.
✨Prepare Questions for Them
Interviews are a two-way street, so come armed with insightful questions about the company’s approach to customer account management and their expectations for the role. This shows your genuine interest and helps you assess if it’s the right fit for you.